hmm he sounds like he's trying to be a pain, those legal mails are full of bull, he has no evidence you said that office came with it, he was stupid to send it back to you, ask to speak to his lawyer thru emails first, then tell the lawyer you would be willing to ship win 2k back, but never said anything about office, if he had a lawyer the lawyer would see the case wouldnt be worth his trouble and probly give him the office copy of office 2k, your not a big retailer the lawyer could rip off, and sound honest enough, be warry, but not frightened enough to wet yourself.