Diagnosing ASUS Republic of Gamers laptop

spaghetti

Junior Member
Sep 17, 2012
3
0
0
Hi folks.

So I have an "old" Asus ROG G73JW laptop that's started to show some signs of age. I'm getting some pretty nasty system freezes where the last few bytes of the sound buffer play on repeat, the screen's image stays static put, and it becomes wholly unresponsive to input. Generally after about 5 seconds of this on another computer, it would BSOD.

Sadly, mine doesn't do that. It stays frozen as long as I leave it (while it has power, of course), which this far has demonstrated to be at least 6-7 hours while I'm at work (conveniently, the clock stays frozen so I can see when it happened).

I've checked the event logs, and beyond "We didn't expect the system to restart" events, there's nothing. Heck, the 5 minutes before the freeze tend to not even appear in the event log, probably because that process dumps its events every 5 minutes or something.

Any thoughts on diagnosing it? I don't think formatting will terribly help because I had to try to do a system restore from my factory-default backup a few times before it made it through it without playing its freezing game.

I'm also open to replacement suggestions. My gaming horizon is taken up with Borderlands 2 and Guild Wars 2 for what it's worth. And for the sake of argument, let's say my budget goes up to $2000, though I'd rather spend in the $1000-1500 range if I can.
 

cl-scott

ASUS Support
Jul 5, 2012
457
0
0
My first thought would be for a failing HDD given the progression of the symptoms, though it may well be you have multiple issues since as I'm sure someone will point out, a HDD is kind of a poor fit for a couple of the symptoms.
 

spaghetti

Junior Member
Sep 17, 2012
3
0
0
Well, all the symptoms were very acute in nature. As in, that morning everything was running fine, then suddenly that evening when I got home from work, stuff started really going wrong, and has been as such ever since.
 

mjd

Member
Jan 3, 2007
135
0
76
The last time I had sound looping and freezing problems, it was a combination of CPU saturation and video drivers in city of heroes. But that was 5 years ago on a desktop.

I think I ended-up upgrading that box soon after because the CPU just couldn't keep-up with the crappy game code and driver code. But I might've gotten things going termporarily by reverting to known safe drivers.
 

NTMBK

Lifer
Nov 14, 2011
10,402
5,639
136
I'd definitely try all the possibilities before you boot a powerful, fairly new laptop like that. Open it up and clean out all fans, in case there's an overheating issue. Reformat and reinstall, just in case.
 

Chapbass

Diamond Member
May 31, 2004
3,147
96
91
I'd definitely spend just a little bit of time diagnosing it. Download a copy of UBCD, burn it to disc (or if you dont have a dvd drive, put a flash drive in a working computer, mount the UBCD with daemon tools or something, then look in the tools directory for UBCD2USB to make a bootable flash drive).

Once you boot into UBCD, run the HDD (Drive Fitness Test or Seatools are my favorites) and Memory (Memtest86+ is a good one) and see if anything comes back. If its really happening that often, theres a decent chance one of those two things could be bad. Either way, its worth a look to at least start eliminating some possibilities.
 

AnitaPeterson

Diamond Member
Apr 24, 2001
5,985
479
126
I strongly second the suggestion of undergoing a battery of tests and diagnostics before even considering an upgrade. You should also perhaps do a fresh Windows install.
 

DooKey

Golden Member
Nov 9, 2005
1,811
458
136
Those laptops are famous for having bad TIM on the CPU and GPU. I'd open it up and replace the TIM. The stuff they use tends to get worse over time. Your problem may be heat related.
 

Jaybs

Junior Member
Sep 23, 2012
2
0
0
See this comparison, all of them are great, for your budget is under $1500, MSI G Series GT70 Laptop may more attractive to you.
 
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