(Insert your replies here)
What I said was:
On a laptop, unless you need it for security reasons or you are a power user I'd be more inclined to go with FAT32.
An IT person/administrator could also be considered a power user. Obviously a power user has the knowledge and resources to maintain NTFS, so they'd go with NTFS.
I was talking about nontechnical users in the field, however. A nontechnical user would have access to the knowledge through a telephone call to their IT department. They won't have access to the tools such as adapters, unless you intend on making every corporate VIP carry around a tool kit. They may not have their backups with them. Even if they physically have everything they need to perform the operation they may not even have the time and/or patience to deal with it over the telephone! Which is, again, why I said a simple boot disk is often the easiest solution. Elegant, no. Easy, yes. It gets them on the system and gives them access to their data. They can be told how to copy their document onto flopp(ies) and go stick it in a different computer and do their presentation, meeting, or whatever.