Gigabyte RMA Policy

[MithShrike]

Does anyone know the Gigabyte RMA policy? I recently bought a motherboard off of the FS/T forums and a capacitor decided to break off during shipping. I'd like to RMA it but cannot find the policy and whatnot on the Gigabyte site. If you all could help me I'd be greatly appreciative. Thanks.

 

[jaeger66]

Originally posted by: Mith
Does anyone know the Gigabyte RMA policy? I recently bought a motherboard off of the FS/T forums and a capacitor decided to break off during shipping. I'd like to RMA it but cannot find the policy and whatnot on the Gigabyte site. If you all could help me I'd be greatly appreciative. Thanks.

I don't think they cover shipping damage to second hand boards.

 

[bozo1]

They certainly wouldn't cover it under warranty.

Anyway, unless things have changed recently, Gigabyte doesn't have an RMA policy - for service you have to go to your dealer.

 

[lenjack]

They do have an rma policy. Recently sent back a videocard, which they replaced. That's the good part. The bad part is it took 7 weeks and a stream of emails from me to get it done.

 

[MithShrike]

Hey lenjack, would you mind helping me out? Your PMs don't work so... email me at masterofpain_shrike@hotmail.com

 

[MrMxyzptlk]

Save yourself time, any good electronics repair shop should have a vacumm solder sucker
to remove the leads stuck in the board.
If you have the broken cap, it would have the value and tolerence on the case to get a replacement. Or look at another board that hasn't broken to get the info.
Aught to run 5 or 10 bucks total.