Got More Than I Expected...

[KingofCamelot]

Ok, so I recently bought some new computer parts, and came home today expecting to finda package. I ordered from 3 different vendors, and the package that arrived today was my monitor. I ordered a Dell monitor, a 1905FP to be exact. So, I got home, saw the package with Dell written all over, and quickly took it inside to open it.

Before I opened it I turned the TV on, and got distracted. So, I was opening the package while watching TV, and I take out the stand, which looked much different than the picture. I was confused, but didn't think anything of it. Then I removed some stryo-foam and got to the monitor. Only thing is its about 1.5x as big as I thought it would be. I look on the back of the monitor and its a 2405FPW. I look at the box and see in small print that the outside of the box says 2405FPW. Oh sh!t.

I quickly run to my computer to check and make sure my order didn't get messed up. Nope, the site has me billed $430 dollars for a Dell 1905FP. On their front page along with other items is the 2405FPW, touting a nice price tag of $998. Now I know I need to return the monitor, but the thing is I wasn't paying attention when I opened it. I opened cord bags and everything. They definately can't resell it as new. I feel bad now, I should have paid more attention.

Cliffs:
1. Order a Dell 1905FP from a third party vendor.
2. Recieve and excitedly open Dell package.
3. Find monitor is way too big, and was given a 2405FPW.
4. Site thinks it sent me a 1905FP.
5. Since I didn't pay attention to the model number on the outside I already ripped into the packaging.
6. When I return it they won't be able to sell it as new.
7. I feel bad now.

EDIT: NOT from Dell, from a third party vendor. Just want to make that clear to people.

UPDATE: Tried calling today, but had to leave a message. Guess I get the monitor for the weekend. Will try calling again on Monday.

Final Update: He, I forgot about this thread. Anyways, when I finally got a hold of them, they just wanted me to return it. I had used it that weekend (I mean, it was already opened and all), and I really liked it. It also had no dead pixels, which I thought was pretty good for a display that size. Well, after a little negotiating (it was already opened, and I told them they would have to compensate me for shipping the monitor back and pay shipping on the right monitor), I got them to take around $300 off the price and I decided to pay the rest and keep the monitor. So, happy ending after all.

 

[randumb]

if they don't know, keep it!

 

[TrueBlueLS]

I'll get flamed for it... but it's the company's fault for shipping the wrong item, not yours. Congrats on your new 2405FPW.

 

[KingofCamelot]

Originally posted by: randumb
if they don't know, keep it!

Sorry, I have morals, and the guilt would get to me. A couple bucks is one thing, but $500 dollars is a whole different ball park.

 

[sixone]

You didn't do anything wrong. You shouldn't have had to check it - they should have got it right to begin with. Just call them and have them send you the correct model and a pre-paid shipping label for the returned one.

 

[jammur21]

Super Hot Deal-YMMV


Congrats man, you got the cheapest 2405fpw of all time.

 

[sixone]

Originally posted by: KingofCamelot

Originally posted by: randumb
if they don't know, keep it!

Sorry, I have morals, and the guilt would get to me. A couple bucks is one thing, but $500 dollars is a whole different ball park.

:beer: for an honest man. Too bad we don't see guys of your caliber here more often.

 

[KillyKillall]

Originally posted by: KingofCamelot

Originally posted by: randumb
if they don't know, keep it!

Sorry, I have morals, and the guilt would get to me. A couple bucks is one thing, but $500 dollars is a whole different ball park.

I'll get flamed too, but you prosper from their mistake. If you REALLY feel that guilty, I can help remove that guilt from you. Ship it to me and I'll pay you what you paid for it so that you can re-order the appropriate item.

 

[Freejack2]

Just make sure they pay for the shipping back. Also seeing as it's their screwup, it wouldn't hurt to ask for overnight shipping of the monitor they were SUPPOSED to ship you.

 

[Viperoni]

Indeed, :beer: to you, OP.

 

[thecrecarc]

KKEP IT



my mom's dell laptop broke, and they gave her a new one that costed 500$ more WITH xp pro (she used to get home) and a bag!!


if they dont know, KEEP IT


KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT
KEEP IT

 

[Viper GTS]

Call them up & see what they say.

My guess would be they'll try to convince you that you actually have the right item (since their order info will show the correct item).

I would give them a call, but if it's not easily resolved (first call) I wouldn't push the issue.

You owe them a call, but if they don't 1) realize the problem and 2) correct it you're under no obligation to continue trying.

Viper GTS

 

[kenshorin]

Since Dell won't be able to sell it as-new anyways, I have a proposal -

I'll buy a 1905fp.
I'll send you the 1905fp.
You send me the 2405fpw.
You get what you paid for, guilt-free, and I take on the burden of a guilty conscience for you.

I'm a good guy like that.

 

[Rickten]

thumbs up to you if your going to return it. I bet few people in these forums would do the same.

 

[KingofCamelot]

Originally posted by: sixone
You didn't do anything wrong. You shouldn't have had to check it - they should have got it right to begin with. Just call them and have them send you the correct model and a pre-paid shipping label for the returned one.

Yea, I'm just hoping they reimburse the shipping and maybe get the right monitor on better shipping. I ordered the monitor last Thursday night, and got it today. My other parts are here for the most part and I was excited to try my new screen out. From the looks of it I won't get the right monitor until next week now.

 

[KillyKillall]

man you guys are a bunch of pansy asses. KEEP IT!!!!!!!!!!!

 

[Viper GTS]

Originally posted by: KingofCamelot

Originally posted by: sixone
You didn't do anything wrong. You shouldn't have had to check it - they should have got it right to begin with. Just call them and have them send you the correct model and a pre-paid shipping label for the returned one.

Yea, I'm just hoping they reimburse the shipping and maybe get the right monitor on better shipping. I ordered the monitor last Thursday night, and got it today. My other parts are here for the most part and I was excited to try my new screen out. From the looks of it I won't get the right monitor until next week now.

I would tell them the following:

1) You'll ship it back, on their shipping label (no cost to you out of pocket)
2) You're going to keep it until you have the correct monitor, since you don't have a monitor to use otherwise.

Don't put any more time or effort into this than absolutely necessary, in the end this is STILL their mistake. You have done absolutely nothing wrong, & you're under no obligation to front money for shipping.

Viper GTS

 

[FrustratedUser]

I'd keep it.

 

[PHiuR]

KEEP IT! GROW SOME BALLS!

 

[KingofCamelot]

Originally posted by: kenshorin
Since Dell won't be able to sell it as-new anyways, I have a proposal -

I'll buy a 1905fp.
I'll send you the 1905fp.
You send me the 2405fpw.
You get what you paid for, guilt-free, and I take on the burden of a guilty conscience for you.

I'm a good guy like that.

:laugh:

Too bad the guilt is from the company losing $500, not from keeping goods I didn't pay for. I'd never heard of the site before, found it on PriceWatch, so its probably not some coporate giant who doesnt' care when it loses $500.

 

[sixone]

Originally posted by: Viper GTS

Originally posted by: KingofCamelot

Originally posted by: sixone
You didn't do anything wrong. You shouldn't have had to check it - they should have got it right to begin with. Just call them and have them send you the correct model and a pre-paid shipping label for the returned one.

Yea, I'm just hoping they reimburse the shipping and maybe get the right monitor on better shipping. I ordered the monitor last Thursday night, and got it today. My other parts are here for the most part and I was excited to try my new screen out. From the looks of it I won't get the right monitor until next week now.

I would tell them the following:

1) You'll ship it back, on their shipping label (no cost to you out of pocket)
2) You're going to keep it until you have the correct monitor, since you don't have a monitor to use otherwise.

Viper GTS

I agree, and like someone already suggested, ask for them to ship you the correct monitor overnight. They screwed up, they should do everything they can to make it right.

 

[Excelsior]

I am one immoral bastard...cause I would probably keep it. This is Dell we are talking about here..not a mom and pop store that depends on every single order to get through the month. They screwed up, and you win.

 

[KillyKillall]

Let's just review Dell's salary vs. yours...they win. Keep the damn thing!

 

[spidey07]

Or just call and explain how sorry you were that you opened it and how can you return it.

Cross fingers and hope DELL just says keep it.


Its like when you get an extra pattie on a big mac...you try to return it and be helpful but they insist you keep said big mac 3 patties, special sauce, pickles.....

 

[Viper GTS]

Originally posted by: Excelsior
I am one immoral bastard...cause I would probably keep it. This is Dell we are talking about here..not a mom and pop store that depends on every single order to get through the month. They screwed up, and you win.

From the sounds of it it wasn't Dell he ordered from.

Not that it should make a difference anyway.

Viper GTS