Hey, Arctic Cooling, you suck!

[Paktu]

So if you guys have been reading a couple of my previous threads, you may notice that I've been having a few problems with my NV Silencer 5 on my 6800 Ultra. Anyway, I noticed a while back that I'm missing one of the rubber washers that I need to attach the fan. Last Sunday (Feb. 13) I contacted Arctic Cooling via email to see if I could get a replacement, since you don't get any extra washers.

It's been a week now, and I've gotten no response. Is this how Arctic Cooling treats its customers?

 

[THUGSROOK]

yes

 

[Creig]

Originally posted by: THUGSROOK
yes

yes

 

[cw42]

Originally posted by: Creig

Originally posted by: THUGSROOK
yes

yes

yes

 

[CraigRT]

Originally posted by: cw42

Originally posted by: Creig

Originally posted by: THUGSROOK
yes

yes

yes

dunno, never contacted them

 

[zakee00]

Originally posted by: cw42

Originally posted by: Creig

Originally posted by: THUGSROOK
yes

yes

yes

 

[Cdubneeddeal]

Originally posted by: Paktu
So if you guys have been reading a couple of my previous threads, you may notice that I've been having a few problems with my NV Silencer 5 on my 6800 Ultra. Anyway, I noticed a while back that I'm missing one of the rubber washers that I need to attach the fan. Last Sunday (Feb. 13) I contacted Arctic Cooling via email to see if I could get a replacement, since you don't get any extra washers.

It's been a week now, and I've gotten no response. Is this how Arctic Cooling treats its customers?

Ok..stupid question, why don't you just go to Home Depot or Lowes and buy one?

 

[Paktu]

Originally posted by: Cdubneeddeal

Originally posted by: Paktu
So if you guys have been reading a couple of my previous threads, you may notice that I've been having a few problems with my NV Silencer 5 on my 6800 Ultra. Anyway, I noticed a while back that I'm missing one of the rubber washers that I need to attach the fan. Last Sunday (Feb. 13) I contacted Arctic Cooling via email to see if I could get a replacement, since you don't get any extra washers.

It's been a week now, and I've gotten no response. Is this how Arctic Cooling treats its customers?

Ok..stupid question, why don't you just go to Home Depot or Lowes and buy one?

I could, but I don't have a car, there isn't a hardware store nearby, and I don't know what size the washers are.

 

[MDE]

Originally posted by: Paktu

Originally posted by: Cdubneeddeal

Originally posted by: Paktu
So if you guys have been reading a couple of my previous threads, you may notice that I've been having a few problems with my NV Silencer 5 on my 6800 Ultra. Anyway, I noticed a while back that I'm missing one of the rubber washers that I need to attach the fan. Last Sunday (Feb. 13) I contacted Arctic Cooling via email to see if I could get a replacement, since you don't get any extra washers.

It's been a week now, and I've gotten no response. Is this how Arctic Cooling treats its customers?

Ok..stupid question, why don't you just go to Home Depot or Lowes and buy one?

I could, but I don't have a car, there isn't a hardware store nearby, and I don't know what size the washers are.

You do have the other three washers right? An eight year old could probably find one that matches.

 

[uOpt]

On me they made a strong impression to be a company with cool and innovate designs but then putting in too cheap fans and providing spotty support.

Zalmann for me from now on.

 

[CKTurbo128]

Yes. It took them over a week to respond to my e-mails when I had issues with my NV Silencer 5. Great products, @#$%ty service.

 

[RobotOfHatred]

Originally posted by: zakee00

Originally posted by: cw42

Originally posted by: Creig

Originally posted by: THUGSROOK
yes

yes

yes

 

[Paktu]

Originally posted by: RobotOfHatred

Originally posted by: zakee00

Originally posted by: cw42

Originally posted by: Creig

Originally posted by: THUGSROOK
yes

yes

yes

So, uh, I can assume then that the answer is yes, correct?

 

[zetto]

Originally posted by: Paktu

Originally posted by: RobotOfHatred

Originally posted by: zakee00

Originally posted by: cw42

Originally posted by: Creig

Originally posted by: THUGSROOK
yes

yes
yes

yes

So, uh, I can assume then that the answer is yes, correct?

yes

 

[imported_BUNGL3]

I just e-mailed Arctic Cooling last night at 11:30 pm to request the double slot Ultra bracket for my NV Silencer 5 and they responded within 4 minutes ! They are going to send me the new bracket at no cost to me. The e-mail I used was this one help.english@arctic-cooling.com maybe you should give it a try. Stanley Cheung was the person who responded to me. Goodluck