HostPC.Com Review - BEWARE!

[Necrosaro420]

I just wanted to give everyone a review of HostPC.com for your webhost. Things started well about 4 years ago when I started with their service. Ever since then, things go slowly downhill. A little outage here, a little server lag there, etc. Since then, it just continued to steamroll. Site down for a day here, 2 days there. One time my sites were offline for 3 days. The sites are very laggy and have been for about 1.5 years now. They moved my servers on 3 different occasions causing me a headache since we had to be the ones to move our information over for some reason. Last night was the final straw. I received a email stating that they were moving their datacenter to Texas and it is now completed. So I go to my sites to check it out, shocked that they actually didnt have me move my site over again, to find out that my sites were not working properly and over half of my SQL entries were gone. So, I spoke with Joe whom I think is the owner of the site in IRC. He initiated a restore of a backup of my SQL files. This didnt do any good. He said that was the newest backup he has, which was from 01/02/09 and that backups are only kept for 24 hours. Now, a webhost, only keeps backups for 24 hours? That throws up a red flag to me. My sites worked fine on 01/02/09, but yet he claims to have backed it up to that date, but nothing works. I told him that it was fine yesterday and the SQL he just restored did not work. He starts getting pretty rude with me about this tell me its not his problem (that they lost all of my information, its not his problem? He owns the place!) I asked him to send me a copy of the SQL file so that I could try to restore it myself, and those requests go ignored. This morning I jumped onto the help line, Joe was away, but there was a person there named Marc. I asked him for this, he kicks me off the channel. I get back on, and ask for MY information again, and I get banned from the channel.

Now my store is down losing out of profits, I am having to spend a good 20+ hours of work to get them back online, populate my store again etc.

Rating:

Customer Support: 1.5 of 5
Site Speed: 2.5 of 5
CP Features: 3 of 5
Overall: 2 of 5

 

[Ns1]

so why didn't you leave them 2 years ago?

 

[Kalmah]

Lame. How does somebody try to run a business and consider it acceptable to be a total ass?

 

[Necrosaro420]

Originally posted by: Ns1
so why didn't you leave them 2 years ago?

It was cheap to run the stuff there, and I is a total pain to move servers, which I am doing right now =( Im not that great and working with webpages =(

 

[Crusty]

Why don't YOU have backups?

 

[XZeroII]

Originally posted by: Crusty
Why don't YOU have backups?

This sounds like a very good question.

 

[KK]

Originally posted by: Necrosaro420

Originally posted by: Ns1
so why didn't you leave them 2 years ago?

It was cheap to run the stuff there, and I is a total pain to move servers, which I am doing right now =( Im not that great and working with webpages =(

Cheap as in not paying for the past year as joe mentioned in the other post?

 

[Necrosaro420]

Originally posted by: Crusty
Why don't YOU have backups?

Those were setup via cron to auto backup to the system, which it did...but those were lost as well by the hosts failure to keep their hardware working

 

[Crusty]

Originally posted by: Necrosaro420

Originally posted by: Crusty
Why don't YOU have backups?

Those were setup via cron to auto backup to the system, which it did...but those were lost as well by the hosts failure to keep their hardware working

Still, you need to be in possession of physical mediums which are NOT connected to a power source that contain your backups. You can't trust anyone but yourself with your important data.

 

[Necrosaro420]

Originally posted by: KK

Originally posted by: Necrosaro420

Originally posted by: Ns1
so why didn't you leave them 2 years ago?

It was cheap to run the stuff there, and I is a total pain to move servers, which I am doing right now =( Im not that great and working with webpages =(

Cheap as in not paying for the past year as joe mentioned in the other post?

If they were not paid for, do you think my sites would have been up and running?

 

[Nik]

Originally posted by: Crusty

Originally posted by: Necrosaro420

Originally posted by: Crusty
Why don't YOU have backups?

Those were setup via cron to auto backup to the system, which it did...but those were lost as well by the hosts failure to keep their hardware working

Still, you need to be in possession of physical mediums which are NOT connected to a power source that contain your backups. You can't trust anyone but yourself with your important data.

He's just whining. If his data really were that important, he would have found a good host in the first place, along with setting up a proper backup system for himself. You get what you pay for with web hosting.

 

[Crusty]

Originally posted by: Nik

Originally posted by: Crusty

Originally posted by: Necrosaro420

Originally posted by: Crusty
Why don't YOU have backups?

Those were setup via cron to auto backup to the system, which it did...but those were lost as well by the hosts failure to keep their hardware working

Still, you need to be in possession of physical mediums which are NOT connected to a power source that contain your backups. You can't trust anyone but yourself with your important data.

He's just whining. If his data really were that important, he would have found a good host in the first place, along with setting up a proper backup system for himself. You get what you pay for with web hosting.

Whining without cause, it's nobodies fault but his he didn't have proper backups in place.

 

[rudeguy]

Nik is slipping.

WRONG FORUM!

 

[effowe]

I've been using HostPC for a few years with no complaints with a few different websites, I guess YMMV.

 

[Raduque]

Originally posted by: effowe
I've been using HostPC for a few years with no complaints with a few different websites, I guess YMMV.

Same here.

Only time it was ever unavailable was when I lost my CC and forgot to change over to the new number at hostpc's website.

 

[AmyC]

Originally posted by: Necrosaro420
This morning I jumped onto the help line, Joe was away, but there was a person there named Marc. I asked him for this, he kicks me off the channel. I get back on, and ask for MY information again, and I get banned from the channel.

You never asked Marc about your data, you asked Joe about it hours earlier. Then you slapped a customer around with trout in the support channel with a message saying that it wasn't polite. IMO that should have gotten you banned the first time - they let you back in after that one. So what did you REALLY do to get yourself banned from the channel? It's certainly not the way you described it here. You really shouldn't do stuff with witnesses if you're going to try to post like you've been wronged. Chat room logs are a wonderful thing.

Anyone ever wonder if hosts keep a "beware of this customer" list?

 

[rudeguy]

Originally posted by: AmyC

Originally posted by: Necrosaro420
This morning I jumped onto the help line, Joe was away, but there was a person there named Marc. I asked him for this, he kicks me off the channel. I get back on, and ask for MY information again, and I get banned from the channel.

You never asked Marc about your data, you asked Joe about it hours earlier. Then you slapped a customer around with trout in the support channel with a message saying that it wasn't polite. IMO that should have gotten you banned the first time - they let you back in after that one. So what did you REALLY do to get yourself banned from the channel? It's certainly not the way you described it here. You really shouldn't do stuff with witnesses if you're going to try to post like you've been wronged. Chat room logs are a wonderful thing.

Anyone ever wonder if hosts keep a "beware of this customer" list?

Where's your black man avatar?

 

[McDealer]

My responses are in the other thread
There's more than one side to a story, but thank you for your review.

 

[AmyC]

Originally posted by: NSFW

Where's your black man avatar?

Being female, it wasn't QUITE appropriate.

 

[Necrosaro420]

Originally posted by: AmyC

Originally posted by: Necrosaro420
This morning I jumped onto the help line, Joe was away, but there was a person there named Marc. I asked him for this, he kicks me off the channel. I get back on, and ask for MY information again, and I get banned from the channel.

You never asked Marc about your data, you asked Joe about it hours earlier. Then you slapped a customer around with trout in the support channel with a message saying that it wasn't polite. IMO that should have gotten you banned the first time - they let you back in after that one. So what did you REALLY do to get yourself banned from the channel? It's certainly not the way you described it here. You really shouldn't do stuff with witnesses if you're going to try to post like you've been wronged. Chat room logs are a wonderful thing.

Anyone ever wonder if hosts keep a "beware of this customer" list?

slaped with a trout? What does that mean? There was Joe, Marc, another mod and another user there that had not said a word the entire night. I said in the channel that this customer support is horrible after there has been no resolution

 

[Ns1]

Originally posted by: McDealer
My responses are in the other thread.
There's more than one side to a story, but thank you for your review.

and the plot thickens!

 

[FleshLight]

Originally posted by: Ns1

Originally posted by: McDealer
My responses are in the other thread.
There's more than one side to a story, but thank you for your review.

and the plot thickens!

link?

 

[AccruedExpenditure]

Originally posted by: FleshLight

Originally posted by: Ns1

Originally posted by: McDealer
My responses are in the other thread.
There's more than one side to a story, but thank you for your review.

and the plot thickens!

link?

 

[Cogman]

Originally posted by: AccruedExpenditure

Originally posted by: FleshLight

Originally posted by: Ns1

Originally posted by: McDealer
My responses are in the other thread.
There's more than one side to a story, but thank you for your review.

and the plot thickens!

link?

http://forums.anandtech.com/me...AR_FORUMVIEWTMP=Linear

Last few posts. Basically, he doesn't pay them for a year, goes into a chat room, complains and demands backup, gets his backup, and then complains that he doesn't have all his data from the past 4 years. And all the sudden, it is the fault of the web host for not securing his data the way he wants it...

 

[Ns1]

Originally posted by: Necrosaro420
THIS SERVICE IS HORRIBLE! I have been with them over 4 years and just now canceled. Its constant outages, super slow server responce, and now all of my data was deleted (Costing me a few thousand dollars to repair!)

Originally posted by: McDealer
No, all of your data was NOT deleted. We provided you with a FULL backup of your site when you decided to come into our live chat room and tell us that after 4 years you were unhappy, had no backups of your own and confirm that you hadn't paid in a year - but still wanted to host with us.

I'm VERY confused. But thank you for the warning that you were coming here to make this post.

Originally posted by: Necrosaro420
Do you know of any place that charges a monthly fee, but still gives you service if you dont pay for it? If you do, please let me know.

No. This had been paid for, and I have paypal reciepts to prove it.

Nice try on the owner to try to slam a customer.

Btw, IF I hadnt been paying (I have), what does that say about your billing department?

Originally posted by: Necrosaro420

Originally posted by: McDealer
No, all of your data was NOT deleted. We provided you with a FULL backup of your site when you decided to come into our live chat room and tell us that after 4 years you were unhappy, had no backups of your own and confirm that you hadn't paid in a year - but still wanted to host with us.

I'm VERY confused. But thank you for the warning that you were coming here to make this post.

A "FULL" backup of my sql information would have included: User Information, Billing Details, Product Listings, etc. You gave me a 1k sql file, and you said that was all you had backed up.


What kinda webhost only information backed up for 24 hours?

Originally posted by: McDealer
When you asked in the helpdesk for ANOTHER backup - which, after we verified the first one DOES have the 2MB file you're looking for, we asked you, nicely, to open a helpdesk ticket and a fresh copy would be completed (all 152 files) that you don't have backed up yourself. When you DID open the ticket, your comment was "with this you can go f**k yourself" ... Did you want us to help you?

Momma always told me, it's easier to catch flies with honey.

As for the billing, I will not get into particulars here in the public forum, but in a public chat, with other customers around, you yourself posted:

<Necro420> 10/12/07
<Necro420> 10/13/07
<Necro420> 11/11/07
<Necro420> 12/10/07
<Necro420> 08/26/08

Those were your payment dates (they should have been monthly). As you can see, there's quite a gap in your payment history. (For the record, I never even considered "not paying" as a reason not to assist you - the only reason I looked was to offer you a refund, or credit to your account for the inconvenience you incurred.) Yes, our billing department missed your non-payments - it happens, occasionally, especially with customers that were migrated from the old billing system.

Now, even after your "go F**k yourself comment, ANOTHER copy of your database is available, if you'll ask for it like an adult, via our helpdesk system.