i7 860 rma

[skuzzzzy]

just rma'd my i7 860, what do you think ill get in return? wasnt the 860 replaced by the 870? or do you think they'll still have brand new 860's laying around?

 

[digitard]

You, generally, don't get a "brand new" product back on an RMA.

Their TOS pretty much always says they can send you a factory refurbished product. So most likely you're going to get another 860 that's been refurbished by Intel. It's possible you'll get a new unit, but I doubt it.

and... yes. They generally have product for warranty exchanges on hand for quite a while after they stop selling it for just that purpose.

Sometimes they do upgrade it (I sent back my 320GB HDD and they replaced it with a 500GB one) but 90% of the time it's the same item back unless you're at the end of a very long warranty.

 

[skuzzzzy]

You, generally, don't get a "brand new" product back on an RMA.

Their TOS pretty much always says they can send you a factory refurbished product. So most likely you're going to get another 860 that's been refurbished by Intel. It's possible you'll get a new unit, but I doubt it.

and... yes. They generally have product for warranty exchanges on hand for quite a while after they stop selling it for just that purpose.

Sometimes they do upgrade it (I sent back my 320GB HDD and they replaced it with a 500GB one) but 90% of the time it's the same item back unless you're at the end of a very long warranty.

gskill send brand new replacements, corsair sends brand new replacements, intel cpus are brand new replacements.

hdd's, motherboards, gpu's are refurbs.

 

[mrSHEiK124]

gskill send brand new replacements, corsair sends brand new replacements, intel cpus are brand new replacements.

hdd's, motherboards, gpu's are refurbs.

Not always! WD has sent me 1 or 2 brand new drives.

 

[skuzzzzy]

Not always! WD has sent me 1 or 2 brand new drives.

nice

 

[amenx]

Why did the OP RMA the CPU? Kind of rare for a CPU to go faulty.. unless you feed it way out of spec voltage.

 

[skuzzzzy]

Why did the OP RMA the CPU? Kind of rare for a CPU to go faulty.. unless you feed it way out of spec voltage.

random bsods, usually says gpu related but ive swapped 3 diff gpus still happened, memtested ram, rma'd psu, countless reformats.

could only be cpu / motherboard.

rather get cpu since it will be new first then trying motherboard since it would most likely be refurb.

someone once told me theres a pci-e controller on the cpu itself that could be damaged?

 

[sm625]

99% sure it is your mobo.

 

[Ratman6161]

random bsods, usually says gpu related but ive swapped 3 diff gpus still happened, memtested ram, rma'd psu, countless reformats.

could only be cpu / motherboard.

rather get cpu since it will be new first then trying motherboard since it would most likely be refurb.

someone once told me theres a pci-e controller on the cpu itself that could be damaged?

CPU's are pretty tough. I've had quite a number of both AMD and Intel cpus take a lot of abuse and still keep going. I fondly remember my old K6-3+ 400 OC'd to 600 Mhz. I was having problems like you describe - but kept thinking I was having software/driver issues. After several Windows (Windows 98 at the time) re-installs I finally popped open the case...and found that the CPU fan had totally stopped working being completely clogged up with a combination of dust and cat hair (we had 4 cats at the time - still do but different cats now!). Well, the fan was fried so I put a new fan on it and started it up and all was well. That K6-3+ ran for several more years as my desktop and then a file server.

Motherboards on the other hand...I've seen a number of them go bad. I agree with sm625 that if you have narrowed it down to either CPU or motherboard then the answer is almost certainly the motherboard.

 

[Idontcare]

gskill send brand new replacements, corsair sends brand new replacements, intel cpus are brand new replacements.

hdd's, motherboards, gpu's are refurbs.

MSI sent me a brand new, retail boxed, still in shrink-wrap replacement for my GTX460 that went kaput.

Mushkin did the same for my redline dimms that died at their specified overvolt conditions. Retail replacement.

I have had a refurb mobo sent back to me from ASUS though. It was my own (my thumbprint was still on the backside where I squished some TIM accidentally), but the burned out components were replaced.

 

[john3850]

Rma 1-6 month old Evga cards and always got back new cards.
Sent Msi a 18 month old 4890 got back $200 and were sorry we cant fix your card.

 

[Zap]

random bsods, usually says gpu related but ive swapped 3 diff gpus still happened, memtested ram, rma'd psu, countless reformats.

could only be cpu / motherboard.

What about PSU?

Yes, I've seen faulty or dead CPUs. However, in my experience they are the LEAST likely piece of hardware to fail except for computer cases. Was the CPU overvolted or did you have BIOS protections turned off? Those are about the only ways these days to damage a CPU - too much voltage or too much temperature (but usually will throttle to protect itself unless you fiddled with BIOS to disable that).

Sent Msi a 18 month old 4890 got back $200 and were sorry we cant fix your card.

That may actually not be a bad deal, depending on whether $200 was what you paid for it, or at least at/above market value at the time.

 

[nanaki333]

i had a phenom x3 kick the bucket on me. computer went offline one night and wouldn't POST again. i instantly thought mobo, so we swapped it, no go. put in a spare dual core we had and booted right up. took over a month for AMD to ship me a new one. they shipped me a brand new retail one though.

in this case, it's more likely your mobo though.

 

[Markfw]

Memory I would say

 

[MangoX]

gskill send brand new replacements, corsair sends brand new replacements, intel cpus are brand new replacements.

hdd's, motherboards, gpu's are refurbs.

I agree with this. I RMA'ed a Corsair 750TX and got a brand new, shrink wrapped replacement that's ... you guessed it! Brand new (new stickers, manuals, power plug, etc). Even smelled new

 

[john3850]

Originally Posted by john3850
Sent Msi a 18 month old 4890 got back $200 and were sorry we cant fix your card.
That 4890 card killed my CF set up.
Had 1 of 2 7900gt go bad Evga gave me a new better card a 7950 but it also killed that Sli setup.
When evga first started with there mb line they sent me a two updated 680i mb at no charge

 

[amenx]

I agree with this. I RMA'ed a Corsair 750TX and got a brand new, shrink wrapped replacement that's ... you guessed it! Brand new (new stickers, manuals, power plug, etc). Even smelled new

I bought a 750TX v2 for my bro. Smells like a new car.

 

[Brunnis]

I agree that the CPU is the more unlikely culprit compared to the memory or motherboard. I've personally had bad memory that would pass Memtest86, so I always test with different memory altogether before ruling it out.

By the way, refurbished CPUs doesn't seem to make a whole lot of sense. The only thing you can do is possible replace the surface mounted components, but my guess would be that it makes more financial sense to just throw it in the trash and hand out a new one.

 

[skuzzzzy]

cpu was only thing i had in my pc that was used, i attempted to overclock to 4ghz but never got anything stable, so i went back to default settings and started getting bsods.

thats when bsods started and did not stop till i rma'd my psu trying to check to se if it was the culprit, pc stopped bsoding so i attempted to oc again, nothing stable so i went back to default, and bsods continued. bsods did not stop untill unplugging my psu for multiple hours, no idea why? clearing cmos / formats etc did not help the issue.

bsods were gpu related bsods but did try multiple cards and continued with same issue, so its either pci-e slot on motherboard or pci-e controller on cpu, ill soon know i hope.

just really dont want a refurb board since i read lots of stuff about refurbs failing seeing how i only have a few months left on my boards warranty why i wanted to try cpu first.

i also just rma'd my ram to upgrade to 2x4gb sticks of gskill 1600mhz 8-8-8-24 timing ram 1.5v, so hopefully i will see improvement.

 

[ChippyUK]

Sorry Skuzzzzy, I don't see the logic in not accepting the most likely cause of failure being the motherboard because of what you read on the internet...

Remember your PSU plugs into the motherboard which regulates voltage to the rest of the systems, especially the CPU.

If you've increased the voltage the CPU when overclocking, then you've probably invalidated the warranty on it anyway (they might be able to check themselves). However, I believe this isn't the case because usually a CPU would either work or not work. I've personally never encountered a case where it would cause random issues.

So I personally would save time an and just RMA the board. Most manufacturers provide a limited warranty on replacement, usually 3 months.

If a company a company deems it worth their while to repair a product and have ample stock, they will send a refurb unit out (this includes a returned product found to be non-faulty). CPU's will almost certainly be new ones.

 

[skuzzzzy]

Sorry Skuzzzzy, I don't see the logic in not accepting the most likely cause of failure being the motherboard because of what you read on the internet...

Remember your PSU plugs into the motherboard which regulates voltage to the rest of the systems, especially the CPU.

If you've increased the voltage the CPU when overclocking, then you've probably invalidated the warranty on it anyway (they might be able to check themselves). However, I believe this isn't the case because usually a CPU would either work or not work. I've personally never encountered a case where it would cause random issues.

So I personally would save time an and just RMA the board. Most manufacturers provide a limited warranty on replacement, usually 3 months.

If a company a company deems it worth their while to repair a product and have ample stock, they will send a refurb unit out (this includes a returned product found to be non-faulty). CPU's will almost certainly be new ones.

the logic? i bought the motherboard new i wanted to make sure its nothing else before having to get a refurb/used motherboard.

cpu has pci-e controller on it which could explain the gpu related bsods.

 

[Jodiuh]

Update us when u get the new CPU!

(But I think its the board too.) ;-)

 

[Phynaz]

cpu was only thing i had in my pc that was used, i attempted to overclock to 4ghz but never got anything stable, so i went back to default settings and started getting bsods.

So you are trying to get a replacement for CPU that you very well may have fried yourself overclocking. That's called RMA fraud btw.

 

[munkle]

Update us when u get the new CPU!

(But I think its the board too.) ;-)

That's what I would expect to get with a cpu. There isn't much to refurbish on one. If it's broken its usually trash.