hello...my brother has a cable modem but he can't get it to work...he has an aopen AON-310C for a nic and he has a dlink DI-604 router...he's got an account and everything so that's not the problem...I'll get more information from him tonight and I'll report back...but in the meantime what are some general things to look at? he's using win 98 btw and even if he connects directly to the cable modem it still won't work...