IT support ticketing/helpdesk software

[soldsoul4foos]

Greetings. I'm a one man shop right now. Looking to better organize tasks and problems for my customers. Also, would like to acquire a bit more biz to support one or two more techs. Does anyone use a web based ticketing/help desk software package? It doesn't have to be free.

Thanks,
ss4f

 

[blurredvision]

If I were in your position, I'd check out Spiceworks. It's free and well-regarded from what I've read, although I've never used it for the ticketing feature.

 

[soldsoul4foos]

Ok. Funny you mentioned that, and I thank you. I had had this conversation with a friend of mine via google talk a year ago or so, and I could not for the life of me remember which service he had suggested, and that was it! Thank you.

 

[PliotronX]

My office uses Microsoft Dynamics/CRM 2011 (soon to be 2013) and it's a turd. Microsoft doesn't seem to be able to code for its own software (Internet Explorer/Outlook).

I've been able to play with Spiceworks which is fantastic by comparison and the community is so lively and informative to the level of AT.

 

[Cerb]

IME, Vtiger and Spiceworks are both excellent. Spiceworks is closed and semi-hosted, and geared more for inventory, purchasing, network health, and other IT service stuff, on top of having a fairly good help desk (plus, lots of free plugins to add things to it). Vtiger is FOSS, and is mainly a flexible CRM, but with a solid ticket handling UI. If CRM is a minor part of your needs, Spiceworks is quite awesome.

 

[Chiefcrowe]

we use Service Now and it seems pretty good. I don't know how much it costs but if you have a big enough operation it could be worth it.

 

[IndyColtsFan]

we use Service Now and it seems pretty good. I don't know how much it costs but if you have a big enough operation it could be worth it.

ServiceNow is insanely expensive -- at least, it was at my last company.

 

[l33tFuzzyLogic]

ServiceNow is insanely expensive -- at least, it was at my last company.

Yes...ServiceNow is stupid expensive.

@soldsoul4foos We use VivaDesk help desk software at work. Hands down the best one *I've* worked in. Hope that helps.

 

[stinger608]

Spiceworks looks to be what I am also looking for in a ticket system.

On top of that, being free is a huge bonus. LOL