I had to RMA a stick or ValueRAM not too long ago myself. If you go to their website you can do the RMA online and setup a cross-ship (they send you RAM you send them your RAM). Nobody to deal with, just fill in the info and wait for the email... it's a fairly quick process. They'll ship ValueRAM via FedEx Express or FedEx Ground, but not Next Day so you should have your new RAM within a week depending on how you have them ship it.