Laptop warranties: who, how much?

anandfan

Senior member
Nov 29, 1999
871
0
0
Looking to get a laptop for my college daughter. I think I will buy an extended warranty to try to guarantee her 3 years of use. Any recommendations on who has a warranty with a good price/coverage ratio? Am considering both local stores and online shops.
 

venk

Banned
Dec 10, 2000
7,449
1
0
check out her campus store. My campus store sells certain dell and ibm laptops around web prices, but they include a standard three year warrenty instead of one year via the internet.
 

JamminJimmy

Member
Jun 1, 2001
96
0
0
Two years ago CompUSA wanted $200.00 for an additional two years on my Compaq laptop that cost me $1200.00 I passed on it. I have had one problem with my laptop that cost me $150.00 to get fixed so I guess I'm ahead $50.00 - but there is still a year left I would have been covered for and I am finding out that laptops break down more often then desktops. Every time I turn it on I find myself praying that it boots up OK. If I had it to do over I would have just gotten a desktop.
 

wjsulliv

Senior member
May 29, 2001
970
0
0
Myself and my family have had 19 laptops (both PC and Mac) over the last 6 years and found that the extended warrantee is a crapshoot. Please see my examples below.

My opinion is as follows:
1) If your child is likely to drop, damage, etc. the machine get the extended warranty. If they are responsible and will be careful with the machine, skip it.

2) If you child is going to be in a location where they can't get service locally in the event of a problem, buy an extended warranty from someone like IBM or Dell. If your child has available backup options (like the Library or home) or a local service place (any CompUSA for example) skip it.

Examples:
I bought a Compaq Presario and was offered a $250 2 year replacement plan on top of the 1 year Compaq warranty. My Compaq had 3 issues within the first year, which were covered by warranty. The last 1.5 years I have had no coverable problems. The battery died, but that wouldn't have been covered anyway. So I saved $250.

My father bought a Toshiba laptop and was offered a $200 2 year replacement plan. The machine had a modem door that held the phone cord in place (poor design by Toshiba), and after 3 years the door lost a hinge. After 3.5 years the springs in the screen hinges (that hold the screen open) died. The modem door hinge cost $50, and the screen hinges were like $200 plus service charges. The 3-year warranty wouldn't have covered the $375 he spent to repair the machine. So he saved $200.

My mother bought a Toshiba laptop and was offered a $350 3 year replacement plan. After 13 months, she was traveling with it and rattled the connector that sends signals from the video card to the screen loose (so the screen didn't have any picture) and cracked the casing. She had to send it in for service from a local place for a total cost of $200. She still saved $200.

My wife was bought a Mac ibook for college and offered the $225 Applecare package. The machine has never had a problem in 4 years (in fact it is the in the best condition of any 4 year old laptop we have ever owned. So they saved $225.

A friend of mine bought a Dell laptop and the 3-year service package. He travels a lot and often falls asleep on the bed with the laptop on his chest. Frequently he wakes up in the morning with the laptop open, on and on the floor. Often the laptop was being damaged during these "transfers" from bed to floor. All damage was covered by the 3 year package. This was a great/smart purchase for him as he save thousands in repair charges after the 1st year (he went through 3-4 screens).


 

chocoruacal

Golden Member
Nov 12, 2002
1,197
0
0
I would definitely get a warranty on a new purchase. I deal with laptops + college students at work...the IBM service plans definitely pay for themselves in most cases Laptops are VERY delicate and have VERY expensive proprietary parts. One bad mobo and *poof* seven pound paper weight.
 

JamminJimmy

Member
Jun 1, 2001
96
0
0
I didn't know that the warrenty covers parts that were abused, like cracked glass. I would get the warrenty if it was for a college student. They are like young drivers, too reckless. Even though the laptop is carried around in a good computer shoulder bag, you still have to be very carefull with it. I cracked the glass on my laptop, which was in a good shoulder bag at the time, just by tossing it on the floor of the passenger seat of my car.
 
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