Originally posted by: Sideswipe001
Originally posted by: pitupepito2000
Originally posted by: drag
Originally posted by: Schadenfroh
why the heck do they have a i dont know option? are people that ignorant?
Ah, you've obviously never worked tech support before...
The worst part is when you know something about computers and they treat you like an ignorant
Because if they don't know, you obviously don't know either.
That's what you think. On the phone you can usually figure out very quickly what OS they are using.
Even if they tell you that they are using WinXP, it only takes a couple minutes of trying to walk them thru a problem that they are realy using WinME. Happenned to me dozens of times, and it's irritating.
I had a old lady once tell me after spending 10 minutes explaining what icons and a desktop was that see normally refered to the desktop as the "pen" and the icons were little "piggies". (kinda cute)
So nothing I'd ever see will every suprise me when dealing with the ignorance of users. (not that ignorance is a sign of stupidity or anything, it's just a fact of life)
I can pretty much garrentee you that MS will get several people willing to spend good money on a service call to MS (and their ISP,their coporate support people, and anybody else paid to listen to them and can't fight back) and then yell at the techs when they find out that they the last several hours that they spent downloading the 266meg service pack over their 26.6kb/s dial up connection is going to go to waste on their Windows 98 machine.
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Originally posted by: mikecel79
The rest of the website is fairly worthless unless your doing business with MS.
I would hardly call Technet or MSDN parts of the site worthless.
I wouldn't suppose that you would call them worthless, but I would when talking about using the website as a end-user, which is what I ment.
Now for a Windows tech junky or a developer I guess that they would definately be bookmarked.