Need Help Troubleshooting Internet Problems

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Bubbaleone

Golden Member
Nov 20, 2011
1,803
4
76
Computer Specs:

......As for the linux, I'm going to look it over here real quick.

What I meant by "post your computer specs", was what model of computer do you have if it's an OEM brand like Dell or Acer, or what model of motherboard do you have if you built it yourself, and if you built it yourself are you using the onboard network adapter, or did you install a seperate NIC, and if you installed a seperate NIC, what model is it?
 

PBid412

Member
Oct 11, 2009
66
0
0
What I meant by "post your computer specs", was what model of computer do you have if it's an OEM brand like Dell or Acer, or what model of motherboard do you have if you built it yourself, and if you built it yourself are you using the onboard network adapter, or did you install a seperate NIC, and if you installed a seperate NIC, what model is it?

I built the computer. Sorry! I have an Asus P7P55D motherboard with the onboard network adapter. I do use it and it is a Realtek® 8112L Gigabit LAN controller featuring AI NET2.
 
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Bubbaleone

Golden Member
Nov 20, 2011
1,803
4
76
Thats a Realtek gigabit network adapter, which should be fine. Have you had a chance to boot a live Linux disk and test your internet connection on SpeedTest yet? If you'll do that, don't get any lost packets, and do get good data transfer rates, then we'll know there's a problem with (most likely) your Windows installation or (possibly) your network configuration.
 

PBid412

Member
Oct 11, 2009
66
0
0
Thats a Realtek gigabit network adapter, which should be fine. Have you had a chance to boot a live Linux disk and test your internet connection on SpeedTest yet? If you'll do that, don't get any lost packets, and do get good data transfer rates, then we'll know there's a problem with (most likely) your Windows installation or (possibly) your network configuration.

Ok, I'm currently having problems getting the live linux to boot right now. Once I get everything up and running and test completed, I'll be back.
 
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PBid412

Member
Oct 11, 2009
66
0
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Ok, I'm currently on the Linux Live Distro.

I can't update any numbers because ping test does not work at all now and I still can't get upload speeds on speedtest.net.
 

AnonymouseUser

Diamond Member
May 14, 2003
9,943
107
106
Ok, I'm currently on the Linux Live Distro.

I can't update any numbers because ping test does not work at all now and I still can't get upload speeds on speedtest.net.

It sounds like you've at least ruled out Windows or Antivirus as the culprit. Definitely seems like an issue with either the modem or the ISP. Try plugging the network cable into one of the other 3 ports on the back of the modem.

EDIT>> You could even try the USB port to rule out NIC issues.
 
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PBid412

Member
Oct 11, 2009
66
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0
I currently don't have a USB to USB connection.

I changed the port I was using and am still getting the same results.

I also used the modem I originally had, same results.
 

Ketchup

Elite Member
Sep 1, 2002
14,559
248
106
How is the speed on the laptop? Does it give you the same problems as the desktop?
 

PBid412

Member
Oct 11, 2009
66
0
0
How is the speed on the laptop? Does it give you the same problems as the desktop?

Actually right now on my laptop, its (a little)ALOT better, however, its older and I haven't used it in a long time so its not blazing like I'm use to.
 
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pete1229

Senior member
Feb 12, 2011
325
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Have you checked for driver updates for your o/b ethernet or perhaps installing a pci ethernet card?
 

PBid412

Member
Oct 11, 2009
66
0
0
I did update the drivers. It didn't help much. I also will lock for the USB to USB connection. I can't remember if there was one in the box or not which I have stowed away somewhere.

As for it working wirelessly, what do you think would fix my desktop?
 

Ketchup

Elite Member
Sep 1, 2002
14,559
248
106
I did update the drivers. It didn't help much. I also will lock for the USB to USB connection. I can't remember if there was one in the box or not which I have stowed away somewhere.

As for it working wirelessly, what do you think would fix my desktop?

In my mind, if the wireless laptop works better than the wired desktop, they could be a problem with the ethernet card on the desktop, or the wired portion of the router/modem.
Going wireless could be a quick and easy fix for you. I think myself and others are interested in where the problem is coming from, but I think just getting the internet working would be a top priority.
 

PBid412

Member
Oct 11, 2009
66
0
0
Well, I wanted to rule out the modem so I turned off my laptops wireless connection and ran the wire that's going to my desktop to my laptop.

This was the result:




So its not the modem thank god which means it has something to do with my desktop. I'm hoping the motherboards Ethernet isn't going bad. Its only 4 years old!
 
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Ketchup

Elite Member
Sep 1, 2002
14,559
248
106
So its not the modem thank god which means it has something to do with my desktop. I'm hoping the motherboards Ethernet isn't going bad. Its only 4 years old!

I agree. The modem would have been a headache, in trying to figure out the problem was, and/or dealing with the internet provider.

PCI Network cards are cheap, and should be easy to return if needed.
 

pete1229

Senior member
Feb 12, 2011
325
0
0
I was having the same issues with an old build a few years back, I believe ir was on a foxcom mobo, I installed a D-link pci ethernet card like the one kethup suggested and it solved the problem. If I remember correctly I picked it up at Bestbuy or Fry's, they're pretty cheap.
BTW if you do go that way be sure and disable the O/B LAN connection
 
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Ketchup

Elite Member
Sep 1, 2002
14,559
248
106
So I went to three different stores today to find out no one carries wired networking stuff in store because it cost to much to have the stuff. I was recommended to get a USB Network adapter, which is nice, but I didn't feel like dropping money on it.

What stores do you have available? I think it's amazing how you can get pretty much everything online now, but I think it's ridiculous how you have to buy anything that doesn't sell like hotcakes online now. In this case, a wireless card wouldn't be a terrible idea, as you will be able to take advantage of the speed provided, I just like wired for it's simplicity (plug it in, let Windows pick an IP address from the router, done).
 

Bubbaleone

Golden Member
Nov 20, 2011
1,803
4
76
So I went to three different stores today to find out no one carries wired networking stuff in store because it cost to much to have the stuff. I was recommended to get a USB Network adapter, which is nice, but I didn't feel like dropping money on it.

I've been following your thread. Good to see all the excellent member suggestions and glad you got the 5350 eliminated as a source of the problem. A wireless NIC for your PC would be nice to have, but I'm in agreement with ketchup79 regarding a wired ethernet NIC.

With that in mind, I'm doubtful that there's anything physically wrong with your integrated Realtek Gigabit adapter. What I am doubtful about is whether the Realtek driver may be corrupt. If it was me, I'd download the newest version available from Asus, then open Device Manager, uninstall the Realtek adapter and reboot. When I was back to the desktop, I'd install the new Realtek driver, reboot, then test the connection.

That won't cost anything but a little time and with all the diagnostic work you've already done to eliminate possible causes, including reinstalling the adapter and installing a fresh driver, if the connecton is still crap then the only two things left in the equation are Windows itself, or the integrated Realtek gigabit adapter. First eliminate Windows from the equation by fixing it.

One of the simplest and most effective methods I use to fully restore Windows 7, is to perform an 'in-place upgrade installation'. Technically, an upgrade installation is the procedure used when upgrading from Vista to 7. But an in-place upgrade installation will repair and restore your existing Windows 7 installation to like-new condition without losing any of the programs that you've installed, custom user settings, or any of your personal data like documents, music, pictures, and videos.

Here's the procedure I use:

1. Click Start, type Disk Cleanup in the search box, then right-click the Disk Cleanup icon and select Run as Administrator. Cleanup all the junk.

2, Click Start, type CMD in the search box, then right-click the CMD icon and select Run as administrator. At the command prompt type this command:


chkdsk C: /x /v /r /b
(then press Enter)


(Chkdsk will tell you it can't lock the volume, then ask if you would like it to run the next time Windows restarts. Type Y, press Enter, close the command prompt and reboot.)

3. Now that Windows is cleaned up, you're ready to perform the Win7′s no-reformat, nondestructive reinstall.

This will tell you for certain whether the integrated Realtek gigabit adapter has actually gone south, and I'd suggest trying all of the above before plunking down your money for a NIC that you didn't need.

EDIT: If you're still using your old RJ45 CAT5 cable you should replace it with a RJ45 CAT5e or CAT6 cable if you want a solid gigabit connection.

.
 
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PBid412

Member
Oct 11, 2009
66
0
0
@Bubbaleone

I did everything you posted with no success.

As for the CAT6 wires, what benefits does it have over CAT5?
 
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