NewEgg Raptors have NO warranty????

[JBT]

I had heard about sometime last year, but when I got my 74GB Raptor as soon as I got it I checked the serials on WD's site and it did have a warrenty till 2009. Boy was I relieved hehe. I doubt there are many of these problems but I would guess with the large amounts of sales etc that newegg does there are bound to be shipment mix up etc. I don't see it as a problem as Newegg WILL fix the problem and more than likely you will get new drives which should have a warrentyat the start date of when you get the new drive.

 

[formulav8]

I agree 100% that newegg is not what they used to be. I was probably one of the first ones here to order from them when they first started out and had very good experiences. Then up to around a few months ago. I see a many more people having problems with them. Not just customer service. Also in the products they sell, just like this hd thread. Not properly marking the 128Bit 9800 Pro, ect.. But I can honesly say that I haven't gotton "screwed" by them yet. I do plan on buying just some things there now instead of buying ALL my stuff there. To bad there prices aren't as competitive as they used to be. Of course this is all just my opinion



Jason

 

[mamisano]

Well, I just checked ALL my NewEgg purchase going back to 05/2001. Here are the serial #'s from all of the WD drives I purchased during that time:

Serial No Model No Status Exp Date
WMAAZ1003557 WD600BB-00CUB0 No Limited Warranty Not Applicable
WMA7H1559976 WD300AB-00BVA0 No Limited Warranty Not Applicable
WMA7H1559998 WD300AB-00BVA0 No Limited Warranty Not Applicable
WMA7H1559941 WD300AB-00BVA0 No Limited Warranty Not Applicable
WMA7H1560071 WD300AB-00BVA0 No Limited Warranty Not Applicable
WMA8D1133287 WD1000JB-00CRA1 No Limited Warranty Not Applicable
WMA8D1131163 WD1000JB-00CRA1 No Limited Warranty Not Applicable
WMAH91100943 WD360GD-00FNA0 No Limited Warranty Not Applicable
WMAH91100889 WD360GD-00FNA0 No Limited Warranty Not Applicable



As you can see, from 05/2001 to at least 07/2003 when I purchased the Raptors that NewEgg was selling Foreign-Market drives! I am sure they had to know about it. :brokenheart:

 

[Shimmishim]

wow.. that's crazy!!!

i can't believe all your drives aren't warranteed!!!

mass RMA time? hehehe.. j/k j/k

 

[DAPUNISHER]

I am sure they had to know about it

Of course they did. Probably couldn't get enough U.S. versions and with the anticipation/demand by us, they took what they could get. Obviously they are taking responsibility for the RMAs so no BFD, that is unless a situation like yours' occurs.

 

[DGath]

Originally posted by: daveshel
I will say from experience that newegg isn't as good as they used to be, especially when it comes to customer service.

I said the same thing months ago in a thread and everyone decided to flame me as if I had stolen candy from baby jesus. NewEgg has been pulling this **** for some time. Nobody else gets into the problems of selling unauthorized products in the US except NewEgg, so they know they're doing it. I'm not anti-NewEgg, I'm just anti-"NewEgg is the end all/be all/god of computer stores and anyone who says anything bad about them can go to hell." I still buy stuff from them cause they have great prices and a good selection, however my last build I managed to save about $30 by going with Zipzoomfly over NewEgg. They're quickly becoming my first stop for parts rather than NewEgg, which had been for years.

The love affair some have with NewEgg is crazy, especially because if you search these forums, you're going to find a lot more of these "NewEgg sold me stuff that shouldn't have been sold in the US, now I'm screwed" threads. NewEgg will usually fix most of the problems with these issues, but that still doesn't make it ok in the first place.

 

[Kostya17]

I asked NewEgg directly about the warranty for the 74G raptor couple days ago and finally got a responce. Bottom line: if you purchase this drive, MAKE SURE you save a hard copy of NewEgg web page with 5-yr warranty info. NE claims they will honor the warranty even if WD will not.

-----Original Message-----
From: cs.service.wh1(ne).us [mailto:service@newegg.com]
Sent: Friday, December 03, 2004 12:45 AM
To: [removed]
Subject: RE: Warranty for N82E16822144160

Dear Konstantin,

Thank you for contacting Newegg.

If the item description indicates the drive has a 1, 3 or 5 year warranty, Newegg will honor the warranty even if/when the manufacturer will not because some companies will not directly serve the end-user. You may notice for some hard drives in our inventory (depending on the make/model) that the manufacturer warranty and the Newegg warranty differ slightly. Generally this can be attributed to the fact that all of the drives we sell are OEM and the warranty information the manufacturer is advertising is likely for the retail version of the same model. As such, we can only guarantee the warranty period that is advertised in the individual Newegg item listing, not what is advertised on the manufacturer's website. We invite you to call the individual manufacturer in question for confirmation, if you so desire. Please click http://www.newegg.com/app/contactmanufacturer.asp to view a listing of all the manufacturers we carry and their contact information. Thank you for your understanding!

If you have any further questions or concerns, please visit our FAQs http://www.newegg.com/app/faq.asp <http://www.newegg.com/app/faq.asp> page or you may call our customer service department and one of our representatives will be able to assist you.

To post or read a testimonial please visit: http://www.newegg.com/app/testimonials.asp <http://www.newegg.com/app/testimonials.asp> .

Thank you,

Anna
Newegg Customer Support

 

[Alptraum]

I ordered two WD Sata drives from them last November (36gig Raptor and a 200gig) and both of them have valid US warrenties. I wonder what the percentage of non US warrentied drives versus US warrentied drives is/was.

 

[Shimmishim]

Originally posted by: Kostya17
I asked NewEgg directly about the warranty for the 74G raptor couple days ago and finally got a responce. Bottom line: if you purchase this drive, MAKE SURE you save a hard copy of NewEgg web page with 5-yr warranty info. NE claims they will honor the warranty even if WD will not.

-----Original Message-----
From: cs.service.wh1(ne).us [mailto:service@newegg.com]
Sent: Friday, December 03, 2004 12:45 AM
To: [removed]
Subject: RE: Warranty for N82E16822144160

Dear Konstantin,

Thank you for contacting Newegg.

If the item description indicates the drive has a 1, 3 or 5 year warranty, Newegg will honor the warranty even if/when the manufacturer will not because some companies will not directly serve the end-user. You may notice for some hard drives in our inventory (depending on the make/model) that the manufacturer warranty and the Newegg warranty differ slightly. Generally this can be attributed to the fact that all of the drives we sell are OEM and the warranty information the manufacturer is advertising is likely for the retail version of the same model. As such, we can only guarantee the warranty period that is advertised in the individual Newegg item listing, not what is advertised on the manufacturer's website. We invite you to call the individual manufacturer in question for confirmation, if you so desire. Please click http://www.newegg.com/app/contactmanufacturer.asp to view a listing of all the manufacturers we carry and their contact information. Thank you for your understanding!

If you have any further questions or concerns, please visit our FAQs http://www.newegg.com/app/faq.asp <http://www.newegg.com/app/faq.asp> page or you may call our customer service department and one of our representatives will be able to assist you.

To post or read a testimonial please visit: http://www.newegg.com/app/testimonials.asp <http://www.newegg.com/app/testimonials.asp> .

Thank you,

Anna
Newegg Customer Support

thanks for letting us know.

glad to see that they'll still honor warranties even if WD won't!

btw, the returned raptors all have valid US warranties til 2009.

 

[Kostya17]

Originally posted by: NightCrawler
The big question here is why is there a difference between the ones sold in Asia and United States. Shouldn't the quality and warrantee be the same!!!

Ok, imagine yourself as WD manager. Assuming it costs $50 to build raptor and your marketing team estimates huge demand at $150 price in US, you're set the price at $150 and enjoy hefty profit margin in US and ... that's right, very weak sales in asia.

Now the same team tells you there is a big demand for raptors in asia, but at $75 price. It is still profitable, so you lower raptor prices there and enjoy a nice surge in demand. Total profit increases... At the same time you don't want to lower the prices in US and you don't want vendors like NE to buy your drives in asia and sell them in US, undercutting your own prices. What do do you do? You void the warranty in US to discourage buyers from going "grey market".

I made-up these number to illustrate the point so the exact prices/profits are different. The idea still holds, though. You can get more info about this sh!t by doing google search on "grey market".

--just my $.02 (after PM, coupon, IR, and MIR)

 

[Googer]

Originally posted by: mamisano
All,
Just received an email from ShimiShim who purchased my 2 36GB Raptors back in April. I originally purchased them from NewEgg on 7/14/2003 with the understanding that they carried a 5 year warranty.

Well, one of the drives went bad and Shim tried to RMA it to W.D. The RMA website stated the drive was not in warranty. Shim emailed me and I proceeded to call W.D. support. They told me the drive was built to be sold in Asia, and not in the US, and thus carries NO warranty!

They also stated that NewEgg should NOT be selling these drives in the U.S. and I would need to contact them for support.

As much as I have praised NewEgg in the past, I hope that they did not sell these drives knowing that they would not be waranteed. I will reserve judgment until I call them later today.

Regards,
Michael

That is correct, OEM devices are warrented through the Dealer not the manufacturer. It is true for drives made by all companies. These rules apply to CPUS, motherboards, RAM, and anything else that has been sold or recieved as OEM. The warrenty for OEM is always done through the Place of purchase and the Manufacturer has no liabilty here.

 

[Adul]

why is western digital practicing this funky waranty?

any other drive maker doing this?

 

[Alptraum]

Originally posted by: Adul
why is western digital practicing this funky waranty?

any other drive maker doing this?

Almost certianly. This practice is very common in the electronics industry. Kostya17 explained it pretty well. It happens with comp parts, stereo stuff...all kinds of stuff.

 

[tart666]

grey market throws a ratchet into a lot of marketing plans. From region-coded DVD's, MS windows, to levi's jeans (apparently cheaper in US, more expensive in the UK). Sometimes the companies succeed in passing legislation making grey-market sales illegal. Either way, every global corporation breaks down pricing / support for each region individually.