NewEgg

[john49]

Didnt seem to be any forum that actually suited this thread any better so....
I bought 2 120mm fans from newegg and put them in as case fans in early January, by middle of Feb, one has all but one LED out, the other has all the LED's still on, but the whole fan blade just "fell out" of the fan, yes, just came off the motor and was hanging down which stopped the fan of course.
Well these were only around 4.00 each, not worth a RMA to me, but was worth a note sent to NewEgg about the crappy fans, simply stating they have a good rep and crap like this, even tho cheap, couldnt be good for business, and just alearting Newegg to the crappy fans.
Suggested they stop selling these worthless fans, you know, no big deal, just letting them know i wasnt blaming them, didnt want a RMA, just that this brand of fan was worthless. It was a week ago i emailed them, yesterday in the mail was a check from Newegg for 8.00 and change, and a note saying sorry for the inconvinence.
Didnt ask for any money back, didnt ask for RMA, and i doubt i have bought 200.00 worth of parts from them total.
Really nice to see a company care enough about such little amount and issue a refund with no questions asked, nor having to send the fans back.
While i typed this, i was wondering id i should say the fan brand or not, maybe all their stuff isnt this bad, i dunno... But when i have almost 20 year old PSu fans that still work, no reason for 2 new ones to crap out like this, they were RoseWill RFA120L-B 120mm 4 blue LED's

 

[CalvinHobbes]

:thumbsup: for NewEgg customer service

 

[theprodigalrebel]

Three cheers for Newegg!

I suppose things like fans are really high volume goods - some of them turn out bad, some of them just work (like you'd expect something like a fan to). I wouldn't expect Newegg to stop selling them unless a significant percentage of buyers had bad luck with them.

 

[KutterMax]

Great to hear this. I buy most of my parts from Newegg and have always had great service from them.

 

[hurtstotalktoyou]

Newegg rocks, for sure!

 

[SuperNaruto]

Great to hear.. i spend a ton at newegg and never had a problem but... everything i got still runs strong..

 

[Steve]

Four dollars each, huh? Well you get what you pay for. Thank goodness they bent over backwards for you, otherwise you'd be on every hardware forum on the web screaming about how much they suck, right?

Least you can do is leave them positive feedback at resellerratings.com

 

[j00fek]

:thumbsup:

 

[Roguestar]

Originally posted by: sm8000
Four dollars each, huh? Well you get what you pay for. Thank goodness they bent over backwards for you, otherwise you'd be on every hardware forum on the web screaming about how much they suck, right?

Least you can do is leave them positive feedback at resellerratings.com

Very true. People are easily swayed either way so it was smart of Newegg to sweeten it for him . Good to see that even if only to cover their own backs that they're keeping customers happy .

 

[yh125d]

newegg rox. Rosewill stuff is hit or miss, really. Some of its great, some worthless. I have 2 of these
http://www.newegg.com/Product/Product.asp?Item=N82E16835200020 and 2 sticks of their RAM, and I've had no problems. One of my engineer buddies has a rosewill PSU and case, and he loves it. Its just a matter of how lucky you are.

 

[Nick5324]

Glad to hear, Newegg is still where I buy most of my stuff.

Rosewill is Newegg's (and their sister site Chiefvalue's) house brand. Of course, they don't make anything, so finding out who the OEM for these fan's is would be the only way to know what the "crap" brand is. This also explains the hit or miss quality with Rosewill products, as each product (keyboard, fans, RAM, etc.) could have a different OEM.

 

[memories2002]

Well, i got my TYs from them soaking wet, they didnt do anything about it..mainly because my friend thought they were just "sweating" and got them to india..

 

[chrismr]

I just wish we had a company like Newegg here in the UK.

 

[toomuchyonke]

I just spent $1700 on part for a new pc from them and while their customer service ROCKED (as always) their shipping/delivery broke down BIG TIME. I ordered it a week ago today, and only got it yesterday WITH FedEx Overnight!! I did get a $40 credit though, and having been a customer of theirs since day 1 and this being the only issue I've ever had with them they'll continue to get my business.

 

[SonicIce]

My Rosewill DVDROM drive sucks. When I hit eject and theres a disc inside it will open just enough for me to get my finger under the tray and pull it open.

 

[Roguestar]

Originally posted by: chrismr
I just wish we had a company like Newegg here in the UK.

I've had impeccable quality and service from www.scan.co.uk for the last five years now.

 

[Markbnj]

I literally buy almost everything electronic from them. I bought my current rig largely from them; bought my last two keyboards from them; bought my speakers from them; bought my LCD television from them . Newegg is a great example of how an online retail business should be run.

 

[Boyo]

Newegg is one of the best stores to buy your PC's parts. Love em.

 

[jjsbasmt]

UPS driver should be here in the next couple of hours with another Newegg purchase. I get from them about monthly and have not been disappointed in over a year of good service. They are the company I recommend first for parts. Video card and memory for a friends upgrade on this order.

 

[Modular]

Originally posted by: sm8000
Four dollars each, huh? Well you get what you pay for. Thank goodness they bent over backwards for you, otherwise you'd be on every hardware forum on the web screaming about how much they suck, right?

Least you can do is leave them positive feedback at resellerratings.com

Umm, it doesn't seem like he was all that angry at all...

Three cheers for Newegg for taking care of the only customers that matter (the one's that are calm and don't b!tch). Oh, yeah and for going against the "squeaky wheel gets the grease" adage that idiotic consumers take to the bank these days...

 

[engiNURD]

I'm thinking the reason they sent your money back was simply because those fans were branded as "Rosewill," lol. I won't go into detail, but the egg screwed me over before; but eVGA rectified the problem. I'll admit that was a few years ago, and they've gotten better since... but it makes me wonder if they would have sent your money back if those fans weren't "Rosewill."

 

[WoodButcher]

350 views so far and this thread is 6 hours old, pretty good advertising for 8 bux,

 

[NuAlphaMan]

That was cool of them! Yeah, I've heard about Rosewill being hit or miss. Everything I've gotten Rosewill has been on the money though. :thumbsup:

 

[herm0016]

i have a nice rosewill lcd that I like. go newegg.

 

[Brian48]

Originally posted by: john49
Didnt seem to be any forum that actually suited this thread any better so....
I bought 2 120mm fans from newegg and put them in as case fans in early January, by middle of Feb, one has all but one LED out, the other has all the LED's still on, but the whole fan blade just "fell out" of the fan, yes, just came off the motor and was hanging down which stopped the fan of course.
Well these were only around 4.00 each, not worth a RMA to me, but was worth a note sent to NewEgg about the crappy fans, simply stating they have a good rep and crap like this, even tho cheap, couldnt be good for business, and just alearting Newegg to the crappy fans.
Suggested they stop selling these worthless fans, you know, no big deal, just letting them know i wasnt blaming them, didnt want a RMA, just that this brand of fan was worthless. It was a week ago i emailed them, yesterday in the mail was a check from Newegg for 8.00 and change, and a note saying sorry for the inconvinence.
Didnt ask for any money back, didnt ask for RMA, and i doubt i have bought 200.00 worth of parts from them total.
Really nice to see a company care enough about such little amount and issue a refund with no questions asked, nor having to send the fans back.
While i typed this, i was wondering id i should say the fan brand or not, maybe all their stuff isnt this bad, i dunno... But when i have almost 20 year old PSu fans that still work, no reason for 2 new ones to crap out like this, they were RoseWill RFA120L-B 120mm 4 blue LED's

I'm very happy for you. Don't mean to spoil your thread with a rant, but unfortunately, I have sworn off Newegg and will not be doing business with them any time in the near future. I was a happy customer for over 5 years and then one very ugly incident occurred in which I got zero support from CSR and I literally had to file a fraud claim against them with PayPal before they would even look at the issue on their end.

Mind you, I'd expect IT issues to occur periodically. No billing system is perfect. It's just that I was really PO'd with the dismissive attitude I got when I presented CSR with a problem that wasn't (conveniently) covered by a pre-canned customer service script and their unwillingness to investigate further (even when I provided all the facts).

Hopefully, they've learned from this incident on their side and have adjusted their internal training accordingly.