nm

[bzbee]

.

 

[olds]

Your only recourse is to refund the $100 via Half.com and treat it as a expensive though valuable lesson on insurance and a more reliable means of tracking than DC.
Unless you luck out.

 

[bzbee]

.

 

[clutz123]

I used to sell a lot on Half.com, and I always did wonder what would happen if the buyer never got the item, whether they were truthful or not. Especially since the standard shipping method is Media Mail, which can take up to month or so to get there. Not to mention they don't tell you to use insurance nor do they reimburse you for it. Thankfully, I haven't had any real problems yet.

Quote from Half.com:

Currently, Half.com has Buyer Seller Communication set up so the buyer can report a problem to a seller, and the seller can respond with their side of the situation. After the seller replies, no further communication can occur directly between the buyer and seller.

Seems kind of limiting, with only once chance to say something...

I have had experience with DC though... I would ask the buyer to call up or go to his local PO with the DC tracking number, and see if they still have the package lying around, or if they have any idea about. A buyer from me on ebay did this and got the package finally. Keep us updated...

 

[gil11542]

Looks like you will have to go through the HELP DESK and stsrt by sending them an Email about the problem, Request them to send you a Phone number so you can talk to a Cust. Serv. rep. maybe they will be nice enough to do that.

 

[masterxfob]

half.com customer service just plain sucks...........

last year i purchased a book for school and i didn't recieve an email confirmation from the seller or the book for three weeks. i sent CS an email explaining the situation and that i would have to cancel the order and purchase anther book since the semester had already started. i didn't get a reply from CS for a week, and so went ahead and bought the book at the bookstore. a few days later i get a reply from CSR saying seller would send the book out right away i tried to explain the situation to the CSR but he said there was nothing he could do, he said to work it out with the seller, who by the way never replied to any of my emails.......ever. so i ended up shelling out an extra $80 for a "backup" book.

 

[bzbee]

Hi masterxfob,
Would you happen to have a specific individual's email address rather than the generic service@half.com? I'm willing to try anything at this point!

Hi gil11542,
I didn't think of asking for a number. Thanks for the suggestion.

Hi clutz123,
I did call the post office in VISTA, CA and was told that the item was no longer in the office and was delivered on Aug 28th. I was told to call back tomorrow morning to speak to the mail carrier to see if he remembers sending the item. Other than that, I was told I could file a 1510 form and a postal inspector would review it, with no guarantee that any action can/will be taken. I'm almost certain I'm SOL as oldsmoboat reaffirmed with his deft cut-and-paste, I just want to get this over with at this point, but Half.com doesn't seem to be helping much.

Sincerely,
Ernest

 

[klein297]

bzbump

 

[bzbee]

Thanks for the bump and to those who contacted me offline with advice. I'm still looking for the Half.com # is anyone has it. Thanks!

 

[RossMAN]

BOOKMARK ME

 

[bzbee]

Thanks Rossman!!!

Update:
It's a useful list, but when I called the Half.com #, it first told me to call another number 1-800-545-9857, and when I called that second number, there was a message that basically stated that ALL Customer Support will have to be via email at service@half.com . Oh well, looks like I'll have to bank on someone having a DIRECT NUMBER to a particular CSR at Half.com that they have dealt with before.

 

[Yo Ma Ma]

Originally posted by: RossMAN
BOOKMARK ME

Woohoo, definitely a HOT DEAL!

 

[RossMAN]

Originally posted by: Yo_Ma-Ma

Originally posted by: RossMAN
BOOKMARK ME

Woohoo, definitely a HOT DEAL!

Really, would you expect any less from The Grand Nagus?

 

[Smolek]

bump

 

[bzbee]

bzbump!