Originally posted by: Space Cowboy
How does this look? All suggestions welcome:
Okay, a bit of constructive critisism...
BTW, I am not a lawyer, but I have spoken to the current AG in my city about online crimes, and what type of evidence his office tries
to look for in order to build a case.
Change to "To: Attorney Generals Office" or "To: Office of the Attorney General". Don't post it as if the persons name is Attorney General.
If you do know the name of the Attorney General, then follow up the To: line with a "Dear Mr Smith," or something like that.
You want your response to sound as professional and polite as the letter they sent you. You didn't even answer the quiestion that they asked.
Stick to the facts of your case, and how it pertains to the response to their question. They don't care if you think its a scam or not,
because scamming someone is not something worth bringing charges over. Proving that he has gained illegal profits from scamming
someone is.
Dont mention monetary amounts unless they ask for them. They are not going to go after this guy for a $13.87 difference on a credit card charge.
Especially when VISA was willing to eat most of the loss. To be worth building a case on, they are going to have to show losses for customers, or
illegal profits of several thousands of dollars; seriously, otherwise it isn't even worth thier time compared to the other criminal cases that they
have to prepare.
Keep your responses short, simple, to the point and impersonal (as hard as that may be).
They're not going to care that you just got off the phone with VISA, or that you had to pay to ship the case back, because that does not show
facts that would indicate illegal activity. Put yourself in thier shoes... be honest, but just give them clear information that they can use
in a case file:
"No, my complaint has not been settled" (Answering the real question that they needed an anwer to).
"I have recieved a partial credit from VISA, but the merchant has not returned or refunded any monies in dispute"
"I believe this complaint should be left open as part of the evidence that this company is engaging in fraudulent activity thru their
business site"
"I base this on reports I have seen from others that claim he does not have legal right to sell some of the products and services
available thru that site" (Link available on request).
You can put the link in if you want, but they have no more reason to believe us than they do to not believe MDofPCs claim that the
issue was settled. Ultimately, they have to be able to prove that the links and other information given is true for themselves, thru
the use of registered law enforcement agents. Otherwise it is just a case of our word against his, and they're not gonna pay to
fly us up to PA to testify against him. You might use some of the things we said to point them to places to look for evidence, but
they are going to have to find it and validate it seperately from our reports.
I hope this helps....