I got a creative labs zen xtra 30 GB about a year ago, and within 2 weeks the thing broke. It randomly would only broadcast on the left channel, and I had not abused it by dropping it or anything else. I RMA'd it and they sent me back another one with little hassle. This one lasted 3 months, just enough to screw me outside the warranty period. The player just crashed, and a blinking error logo comes up everytime i try to boot it. I cant reinstall the firmware, because the system says the hdd is messed up. Very dissapointed to say the least, and looking at their (creative's) forums, I see more than a few people having these problems.
I know this is a bit offtopic, because its not even the same unit, but I wanted to give you my opinion. The player was incredible when it worked; the interface was amazing, and simple, but that doesnt matter when your player doesnt work...
Oh, and btw, the software SUCKS. It is terrible, I somehow deleted the index of my music library twice and had to reimport the music each time. Dont ask how, I just am pissed off at the company right now. Just my opinion though, see what others have to say.