Question PC crashing when gaming

[smakme7757]

Hi,

I've got the following PC:

CPU: AMD 1700X
MOBO: AX370-Gaming K7
RAM: HyperX 3200Mhz 16GB
SSD: Samsung EVO 860
PSU: Corsair AX850
GPU: Nvidia 1080Ti
BIOS: Latest version, everything default except XMP Profile is selected for RAM.

I noticed that the PC just started crashing when playing Diablo 3 or any other sort of game.

So I've done a few stress tests:

RAM:
* Memtest = OK
* Prime 95 Blend = OK
* Aida 64 = OK

CPU (Temp ~65c/70c):
* Prime 95 Small FFT's = OK
* Aida 64 = OK

GPU (Temp ~70c/75c):
OCCT = OK
Furmark = OK
3DMark Time Spy Extreme Stress Test = Failed 2 of 5 runs (Crash/Reset PC)

General gaming:
Most games crash from time to time. Screen goes blank then the PC restarts.

What do you think? GPU/PSU/Motherboard? Any other stress tests that I havn't tried?

Appreciate any help you can afford.

//

 

[EXCellR8]

Have you tried disabling the XMP profile for the RAM? Some Ryzen boards are still really finicky with memory.

You'll need to provide software information as well, such as which OS you are using, graphics drivers, and any more recent changes that have been made to your system.

 

[smakme7757]

Have you tried disabling the XMP profile for the RAM? Some Ryzen boards are still really finicky with memory.

You'll need to provide software information as well, such as which OS you are using, graphics drivers, and any more recent changes that have been made to your system.

I'll give that a shot (disable XMP). It could be the problem to be honest.

I'm running Windows 10. The latest version. I'm not an insider.

Nvidia drivers are up to date.

I reinstalled Windows on the Weekend, so it's pretty barebones at the moment. I might go and see if there are any newer drivers for my motherboard. I've been lazy lately and let windows install everything apart from GPU drivers. So that might be worth a shot.

 

[DAPUNISHER]

Is this a new build, or have you had it awhile, and it was previously stable? You can run https://www.resplendence.com/whocrashed to see if it can indicate what is responsible. Bumping up ram voltage a little would not hurt either. I do not know that board, but ram slots A2&B2 are usually the best for 2 sticks.

 

[smakme7757]

Is this a new build, or have you had it awhile, and it was previously stable? You can run https://www.resplendence.com/whocrashed to see if it can indicate what is responsible. Bumping up ram voltage a little would not hurt either. I do not know that board, but ram slots A2&B2 are usually the best for 2 sticks.

Just had a look. The RAM is installed correctly.

I've reset the XNP profile and havn't had a crash yet. I'd previously tested earlier today and the system crashed on the first 3DMark run. After turning off the XMP profile it's been fine.

So maybe it was the RAM after all, or at least a weakness in the AMD platform?

 

[UsandThem]

So maybe it was the RAM after all, or at least a weakness in the AMD platform?

It's not a weakness per se, but like EXCellR8 pointed out, it can be finicky if a user doesn't buy RAM that is listed on the motherboard or memory manufacturer's QVL as being fully compatible.

However, it definitely isn't as easy as picking out RAM for Intel boards (e.g. easily running 4 dimms at high speed, etc).

 

[smakme7757]

It's not a weakness per se, but like EXCellR8 pointed out, it can be finicky if a user doesn't buy RAM that is listed on the motherboard or memory manufacturer's QVL as being fully compatible.

However, it definitely isn't as easy as picking out RAM for Intel boards (e.g. easily running 4 dimms at high speed, etc).

Mine is on the compatibility list .
HX432C16PB3K2/16
http://download.gigabyte.us/FileList/Memory/mb_memory_ga-ax370-gaming-k7.pdf

Downloaded from here: https://www.gigabyte.com/us/Motherboard/GA-AX370-Gaming-K7-rev-10#support-doc

Also double checked the manual that I have the RAM installed in the correct slots for Dual Channel (2 DIMMs)...

 

[UsandThem]

Mine is on the compatibility list .
HX432C16PB3K2/16
http://download.gigabyte.us/FileList/Memory/mb_memory_ga-ax370-gaming-k7.pdf

Downloaded from here: https://www.gigabyte.com/us/Motherboard/GA-AX370-Gaming-K7-rev-10#support-doc

Also double checked the manual that I have the RAM installed in the correct slots for Dual Channel (2 DIMMs)...

In that case, your case could simply be down to the "silicone lottery", as the memory controller is on the CPU, and anything over 2667 Mhz is technically "overclocking" on the first generation Ryzen CPUs. Plus, you are using a first gen motherboard which had some memory growing pains. You might not be able to use the preset XMP mode, and you might have to instead manually enter the speed and timings to get it to work.

I checked out the QVL list, and it is on there, however they don't specify what speed they were able to run it at (and Corsair for some reason still hasn't updated their QVL for Ryzen motherboards, so I can't cross verify it there). https://www.corsair.com/us/en/memoryfinder

Edit:

They have an option (model name instead of motherboard) in a different area to select "AMD 300 series", and that kit number doesn't show up as being compatible:

 

[VirtualLarry]

I have a Team Group Vulcan DDR4-3000 8GB (2x4GB) kit (Red), in one of my 2200G boxes. I can only run it (stably) at 2800. Such is life. (Even with newest BIOS.)

 

[Wall Street]

That RAM is not Samsung B-die. In general for first generation Ryzen like your 1700x, only B-die is stable at XMP settings of 3200+. I also had a 3200 Mhz CL16 kit with a 1700x and Gigabyte X370 motherboard (the Gaming 5). I sold that memory kit on EBay to buy this b-die kit, because no matter what I did, 100% stability at 3200 mhz was impossible to achieve on Hynix sticks.

 

[Ketchup]

It would be interesting to know if this is a hard crash (immediate reboot) or if it is actually creating dump files.

 

[Shmee]

Run memtest at stock and XMP settings, if you are getting errors, that is bad RAM. It could even be unstable, as noticed, and not give errors. In that case, maybe switch to some good Bdie RAM.

Edit: I see memtest was already run. It is likely just the memory controller on your CPU is not quite capable of running at that speed with your RAM.

 

[smakme7757]

In that case, your case could simply be down to the "silicone lottery", as the memory controller is on the CPU, and anything over 2667 Mhz is technically "overclocking" on the first generation Ryzen CPUs. Plus, you are using a first gen motherboard which had some memory growing pains. You might not be able to use the preset XMP mode, and you might have to instead manually enter the speed and timings to get it to work.

I checked out the QVL list, and it is on there, however they don't specify what speed they were able to run it at (and Corsair for some reason still hasn't updated their QVL for Ryzen motherboards, so I can't cross verify it there). https://www.corsair.com/us/en/memoryfinder

Edit:

They have an option (model name instead of motherboard) in a different area to select "AMD 300 series", and that kit number doesn't show up as being compatible:

That's fair enough. It's not really a problem. I just had the wrong expectations I guess. I'll run the memory at stock for now. A stable system is the most important for me.

Thanks for having a look around. Good point on no specified tested frequency. They may have just run the memory at stock.

I have a Team Group Vulcan DDR4-3000 8GB (2x4GB) kit (Red), in one of my 2200G boxes. I can only run it (stably) at 2800. Such is life. (Even with newest BIOS.)

Seems I'm in the same boat. All good though. As you say - Suck is life

It would be interesting to know if this is a hard crash (immediate reboot) or if it is actually creating dump files.

It's a hard crash. The screen goes black and reboots. Windows doesn't even have time to write to the event log. There is nothing recorded at all. Not even the typical Error with "Kernel power was lost due to unexpected reboot". It's pretty much instant.