PSP defects

[vood0g]

Originally posted by: CVSiN
sites are all blocked at work ..

 

[Chadder007]

Originally posted by: BoKingWen
Man I got my PSP last night from Gamestop and there are 3 feaking dead pixels on the screen and one of them is hunge (size of 2 regular dead pixels). I am super disappoint on this for a small LCD screen the PSP have it is unacceptable to have more than 1 dead pixel.

In the manual:
"Red, blue or green spots (bright spots) or black spots (dark spots) may appear in certain locations on the LCD screen. The appearance of such spots is a normal occurrence associated with LCD screens and is not a sign of a malfunction. LCD screens are made using highly precise technology. However, a very small number of dark pixels or continuously lit pixels exist on each screen. Also a distorted image may remain on the screen for several sconds after the system has been turned off."

Now I can't even return the stupid PSP to Gamestop because it is an open system. I mean if I know there is a stupid policy like this I would have wait or not getting one. My Dell 2005FP don't have a dead pixel and my 30" Syntex LCD TV don't have a dead pixel and my 17" Sharp LCD TV don't have a dead pixel. This little PSP have 3......WTF.......

I called Sony tech support and I explain what happen to them and the stupid lady just hang me up......

Is there anyway or anywhere I can file a complain? I can't return the PSP and Sony won't do anything about it. There is no way I can found out in advnace that they have a stupid dead pixel policy until I open the PSP and once the box is open Gamestop refuse to do a refund. This just leave me and customer stuck.......

I'd take it back to Gamestop and tell them the to ship it back to Sony themselves and give you another one in return. Won't they do a return at least, but not a refund?

 

[nsafreak]

Originally posted by: psteng19

Originally posted by: SketchMaster
This really doesn?t surprise me, Sony?s systems have always had major issues. I work at a game store and I can tell you that the majority of systems we have returned or are asked if we can fix are PS2s.

Now I would like to point out that I am NOT a ?Fan boy? every sys has is Pros/Cons, I?m just saying that Sony should come down from their tower and say ?ya, we F?ed up agen. Sorry.? Not ?It isn't broken, your just not using it right!?

Could that possibly be due to the fact that Sony has a overwhelming percentage of the gaming console market as well as being the oldest of the big 3?
Could it?? Could it???

Uh Sony isn't the oldest of the big 3 that would be Nintendo.

 

[BoKingWen]

Originally posted by: Chadder007

Originally posted by: BoKingWen
Man I got my PSP last night from Gamestop and there are 3 feaking dead pixels on the screen and one of them is hunge (size of 2 regular dead pixels). I am super disappoint on this for a small LCD screen the PSP have it is unacceptable to have more than 1 dead pixel.

In the manual:
"Red, blue or green spots (bright spots) or black spots (dark spots) may appear in certain locations on the LCD screen. The appearance of such spots is a normal occurrence associated with LCD screens and is not a sign of a malfunction. LCD screens are made using highly precise technology. However, a very small number of dark pixels or continuously lit pixels exist on each screen. Also a distorted image may remain on the screen for several sconds after the system has been turned off."

Now I can't even return the stupid PSP to Gamestop because it is an open system. I mean if I know there is a stupid policy like this I would have wait or not getting one. My Dell 2005FP don't have a dead pixel and my 30" Syntex LCD TV don't have a dead pixel and my 17" Sharp LCD TV don't have a dead pixel. This little PSP have 3......WTF.......

I called Sony tech support and I explain what happen to them and the stupid lady just hang me up......

Is there anyway or anywhere I can file a complain? I can't return the PSP and Sony won't do anything about it. There is no way I can found out in advnace that they have a stupid dead pixel policy until I open the PSP and once the box is open Gamestop refuse to do a refund. This just leave me and customer stuck.......

I'd take it back to Gamestop and tell them the to ship it back to Sony themselves and give you another one in return. Won't they do a return at least, but not a refund?

Gamestop will not do anything no return refund since I have open the box already.......I guess the only thing way they will take it back is: I sell it back to them as a used system......

 

[StageLeft]

LCD spots are a common, well known problem on LCD screens and they are consisdered acceptable.

 

[777php]

I was hoping that I would have a problem free system and so far I've been lucky. No dead pixels, UMD drive and nub working fine. I did buy the 2 year warranty plan just in case, Sony's reliablility is suspect.

 

[BoKingWen]

Originally posted by: Skoorb
LCD spots are a common, well known problem on LCD screens and they are consisdered acceptable.

I understand it is a common thing but you just don't expect this kind of quality from Sony. Come on 3 dead pixels on a 3 4 inch screen..................

 

[BigJ]

Originally posted by: BoKingWen

Originally posted by: Skoorb
LCD spots are a common, well known problem on LCD screens and they are consisdered acceptable.

I understand it is a common thing but you just don't expect this kind of quality from Sony. Come on 3 dead pixels on a 3 4 inch screen..................

Same thing as getting 3 dead pixels in a small area of a 18" LCD. It happens, and there is nothing Sony, or any other person who manufactures LCDs can do about it.

If you know a way to prevent it, by all means sell the solution to these companies and become a millionaire.

 

[jmgonzalez]

no dead pixels on mine...

 

[Koing]

Originally posted by: BigJ

Originally posted by: BoKingWen

Originally posted by: Skoorb
LCD spots are a common, well known problem on LCD screens and they are consisdered acceptable.

I understand it is a common thing but you just don't expect this kind of quality from Sony. Come on 3 dead pixels on a 3 4 inch screen..................

Same thing as getting 3 dead pixels in a small area of a 18" LCD. It happens, and there is nothing Sony, or any other person who manufactures LCDs can do about it.

If you know a way to prevent it, by all means sell the solution to these companies and become a millionaire.

That is pretty much it.

Unless they have VERY tight quality assurance which I can guess that they don't have REALLY tight ones. Or that no one does otherwise you'd get a lot less problems with lcd equipment...

It sucks you got 3 man though

Maybe should have gotten it from ebgames or somewhere with a better policy? Or GET THE STAFF TO OPEN IT UP AND CHECK FOR YOU before handing over the money?

Koing

 

[CHfan4ever]

Got a return today at my store because the battery was..DEAD!We were not able to recharge the battery lol.

Ahhhhh its a sony...

 

[BoKingWen]

The Gamestop I went to the guy told me that there were already 5 or 6 person called about death pixels on their PSP. The PSP the salesman have it have 2 dead pixels too....I feel stupid per-order it from Gamestop and pick it up at midnight. Today when I wall in to Costco they have at least 50 PSP in stock not to mention that Costco have the BEST customer serice I am sure I can exchange for another one if I have bought it at Costco...oh well life goes on........lucky me.

 

[pecel]

How to check the dead pixels?

Thanks.

 

[yhelothar]

Originally posted by: Doggiedog

Originally posted by: Skoorb
For about two decades my family has often bought sony products, and besides my PS2 dying after two years, none of them have every broken prematurely at all.

Anyway, consoles these days suck in terms of robustness.

I had the opposite problem. All my Sonys including a $2700 36" TV broke early. My PS2 hasn't broken though since I bought it the first day it came out. Its probably because I've used it maybe 6 times total.

My 17 yr old 13" trinitron tv is still going strong

 

[VirtualLarry]

Originally posted by: BoKingWen

Originally posted by: Skoorb
LCD spots are a common, well known problem on LCD screens and they are consisdered acceptable.

I understand it is a common thing but you just don't expect this kind of quality from Sony. Come on 3 dead pixels on a 3 4 inch screen..................

No, that's the thing, you do expect exactly that level of "quality" in consumer-level products from Sony. Why is the occurance of dead pixels surprising? (Although, I've owned a Sega GameGear, Nomad, and several other handhelds, with no pixel problems at all. But the parallel is exactly equal too, between the durability of my non-Sony consoles, and my Sony consoles.)

Sony obviously cut costs with their LCD supplier (unless they also mfg the screens themselves, which might be a possibility here - does Sony have LCD fabrication plants?), in order to not lose as much money on the chips and other things that went into the device.

Wait for the next hardware revision, after their production costs on the ICs go down a bit, perhaps then they can spring for half-decent QC for the screens. (Kind of like when the first-gen PSX consoles were released, with the plastic gears, and then the next revision had the metal gears, and eventually they re-positioned the PSU inside the unit as well.)

 

[Red Dawn]

Sony knows suckers when they see them.

 

[psteng19]

Originally posted by: nsafreak

Originally posted by: psteng19

Originally posted by: SketchMaster
This really doesn?t surprise me, Sony?s systems have always had major issues. I work at a game store and I can tell you that the majority of systems we have returned or are asked if we can fix are PS2s.

Now I would like to point out that I am NOT a ?Fan boy? every sys has is Pros/Cons, I?m just saying that Sony should come down from their tower and say ?ya, we F?ed up agen. Sorry.? Not ?It isn't broken, your just not using it right!?

Could that possibly be due to the fact that Sony has a overwhelming percentage of the gaming console market as well as being the oldest of the big 3?
Could it?? Could it???

Uh Sony isn't the oldest of the big 3 that would be Nintendo.

PS2, Gamecube, XBOX.
You tell me which one is the oldest of the 3 consoles.

Sorry if I didn't clarify that I was discussing current gen. consoles.
I thought it was quite obvious.


And yeah, I'd be pissed if my PSP had dead pixels and non-working buttons out of the box.
I'd demand an exchange.

 

[otispunkmeyer]

Originally posted by: CVSiN
funny.. i must be the excecption to the rule...
I have had Sony TVs DVDs VCRs a PS2 a reciever... about a jullion walkwans over the years.. and I have never had to ever return any for service or rebuy becasue it crapped out...

please paste the PSP defects i just finshed prepaying for mine ....
is it the dead pixels?

sites are all blocked at work ..

same here i looked after my older Minidisc walkman well, ok the connection for the inline remote went west after 2 years but thats to be expected when its continuoslt flexed in my pocket.....i bought a new MD, the latest one, so light, well built and coz i look after it, looks like new still. my bro saw to it that the old MD met a premature end, he abused that thing like mad. i know MD has been round more than 10yrs so theyve had plenty of time to get it right.

i have sony headphones for it too, the ear bud ones, that have the smaller 9mm drivers but are like earplugs in their fitment, i dont see the need to buy another set of headphones again, these are quality. il buy another pair of the same when these break.

i have a PS2 also, the older bigger one, its about 2-3 year old, it wasnt built to good to start with but its still working flawlessly. the cd trays abit arthritic and the pads a bit tempremental (mostly due to my frustration mind, throwing it round etc) but nothing serious

we have a sony WEGA 36inch widescreen tv and surround sound, still one of the best CRT style tvs ive ever watched. still looks beautiful still works beautiful, no need to upgrade (no HDTV here in UK yet i dont think)

my dad has AIWA stereo equipment from along long time ago (top loading cassette deck furnished in that stick on 70's style wood venier) sill works like a charm

the only product ever to grace our house that hasnt worked properly is the £300 DVD player. now for £300 you expect alot. this thing wont even play DVD's from blockbuster. its very very picky. wont play SVCD or VCD like it says it does, wont do anything its crap.

£99 KiSS DP-1000 on the other hand, plays all regions, DivX, Xvid, OGG vorbis, MP3, VCD, SVCD, pretty much everything. and to top it off its got SCART, S Video out, normal Video out (yellow wire), Digital out, Coaxial digital out, and component out (RGB) all gold plated connectors too. couldnt be happier and its in a box much smaller than normal DVD players

 

[jfall]

Originally posted by: CVSiN
funny.. i must be the excecption to the rule...
I have had Sony TVs DVDs VCRs a PS2 a reciever... about a jullion walkwans over the years.. and I have never had to ever return any for service or rebuy becasue it crapped out...

please paste the PSP defects i just finshed prepaying for mine ....
is it the dead pixels?

sites are all blocked at work ..

If the walkman's were so great, why did you have to buy so many

 

[pclstyle]

Originally posted by: SketchMaster
It looks like Sony didn?t get all the bugs worked out of their new system.

Issues

Response

This really doesn?t surprise me, Sony?s systems have always had major issues. I work at a game store and I can tell you that the majority of systems we have returned or are asked if we can fix are PS2s.

Now I would like to point out that I am NOT a ?Fan boy? every sys has is Pros/Cons, I?m just saying that Sony should come down from their tower and say ?ya, we F?ed up agen. Sorry.? Not ?It isn't broken, your just not using it right!?

If sony can fix the problems with the PSP befor it makes it stateside then sweet. If not, I'll be one of the first to know.

And now for a amusing link on the PSP.

lol great parody link, i was thinking all the same things when i was reading the gamestop review

 

[ondarkness]

THE PSP IS THE ROXIEST!!!1!1onetwo

 

[Lonyo]

Just for comparison:
My Dad bought a no name 14" LCD for a cheap price a year or two back, cheapest one he could find, and it came with no dead pixels.
14", cheap.
Perfect.
> PSP

 

[CVSiN]

Originally posted by: jfall

Originally posted by: CVSiN
funny.. i must be the excecption to the rule...
I have had Sony TVs DVDs VCRs a PS2 a reciever... about a jullion walkwans over the years.. and I have never had to ever return any for service or rebuy becasue it crapped out...

please paste the PSP defects i just finshed prepaying for mine ....
is it the dead pixels?

sites are all blocked at work ..

If the walkman's were so great, why did you have to buy so many

I was a kid.. I broke stuff .. ALOT.... nothing lasted long when you BMX Skateboard Motorcross with a walkman ... even sports walkmans dont like being bounced down the pavement at 60 mph....

then of course you got ones that were stolen out of my backpack/locker at schools....

20 years = alot of walkmans =P