Originally posted by: aigomorla
Originally posted by: TheJian
Can anyone in here tell me they know someone that was DENIED an RMA because it was overclocked?
I can think of quite a few Q6600 owners that did get denied, my cousin for one. IHS Problem. So i ended up lapping it. (and believe me when i say it was the worst ihs case i have ever seen)
Also you need to submit a used stock sink.
I dont think intel's policy is any different on Retails.
LOL. Uh, wouldn't that be the VISUAL problem I stated. IF your chip looks like you lit it on fire, lapped etc. I stated don't expect warranty.
Regarding Heatsinks, here's my RMA from 4 days ago with AMD:
Dear Mr. whatever,
RMA # 20000xxxxx
Date 03/24/2008
********* Please read entire instructions below *********
Thank you for contacting AMD regarding warranty replacement of your retail packaged 'Processor in a Box' processor(s).
This notification includes part number information, packaging and shipping instructions and details on the RMA process.
The following processor(s) have been authorized for return to AMD against the RMA number specified above. Please note that we cannot process any parts other than those specified in this RMA confirmation email.
Processor & Serial Number Details
OPN: ADA3800CUBOX
Serial: [blanked]
Packaging and Shipping Instructions:
Please note that in order for your return to be processed, the following items must be included in the package at time of drop off at a designated DHL drop off center:
1. Processor
2. Original heatsink/fan (Only if previously requested by an AMD Return Center representative).
Please ship the part(s) using the pre-paid shipping label provided in the attached file in this email message. This will allow tracking of your package, and will help expedite the RMA process.
Use the original packaging provided with the processor at the time of purchase for preparing your part(s) for RMA. If the original packaging is not available, place the processor in an antistatic bag (to avoid exposure to Electrostatic Discharge) and wrap with bubble wrap to protect the pins from damage prior to pickup and inspection. Any physical damage to either the processor or heatsink/fan due to improper packaging will void warranty coverage for your part(s)
(heatsink/fan is not required to be shipped back unless previously requested by an AMD agent).
I'd venture to guess it's the same with Intel for end users (even though both say the sink it required in their warranty info). The above AMD chip was bought as an End user (as it's illegal for me to sell to myself unless I've demoed the product - But that's not hard to accomplish anyway). Resellers are treated differently.
Never said Intel couldn't tell you did OVERCLOCK. In fact I said the opposite and even explained WHY it's built in their chips (testing - but it has the added affect of CATCHING you if they take the time to do it). Re-read my posts.
How used do you think my heatsink looks? It was a DOA from a year ago before I moved. I just got around to digging it out to RMA it...LOL It's not going to be denied because it isn't dirty...ROFL. As a reseller for 8 years I know. My PC has filters covering everything and has NO dust ever (ok a few specs don't count, also I pushed every customer I could into filters, they love you for it later). All fans look brand new all year. I'm not the only guy on the planet using filters.
Never said any of this DOES NOT void your warranty. I said they have to take the time to catch you or you have to tell them what you did. Again, re-read what I said. Can you imagine the bad press from denying overclockers all the time? Look at what happened with Comcast and bandwidth (er..uh) throttling. Now they're kissing Bittorrents butt as customers flee their service. It's not worth it to Intel until it's a big problem. It's also cost prohibitive. Testing costs. Visual inspection is cheap and quick. If it passes visual/doa test you're pretty good to go.