Radeon 9800 Pro, Games Crash!

MrGamer7934

Member
Dec 23, 2002
119
0
0
Well let me give you a little background first on my situation. I had a Radeon 9700 Pro installed and when the card broke (fan stopped), I took it up to CUSA to get an exchange under my replacement warranty. The bad news was they had no 9700's in stock and I then choose to pick up the 9800 Pro and pay the $100 difference. So ok I'm all excited now, I go home and install the beauty. After boot I uninstalled the old video drivers and monitor drivers (because I have a Viewsonic LCD display I also wanted to install) Afterwards I ran Driver Cleaner as instructed while in safe mode, also ran the cab cleaner on driver.cab and sp1.cab (for those familiar with the program). After the next boot I installed a Fresh Copy of DirectX 9.0a and then installed my Catalyst 3.4's. After the completion of the driver install I again installed DirectX 9.0a. The DirectX install before installation of video drivers and after was suggested to me by a certified tech at a retail computer service store. His explanation for this process would be hard for me to re-explain but it?s almost like insurance that DirectX files remain intact and unchanged because of the removal and then reinstallation of the drivers.... Ok now to get back on track here, then after the video I installed Viewsonic's INF driver for the monitor.

Ok now for the bad: Splinter Cell and UT2k3 (my two heavily played games) are crashing about 15 minutes into game with Critical Error messages and then I'm kicked back to the desktop.... with no descriptions either for this particular error. I've tried uninstall/reinstall drivers without success. Secondly, I left all video settings at default (Open GL and DirectX such as AP for AA and AF) and I play with a 1280x1024 resolution @ 60 Hz. Fast write I've always left on in the past without problems unless this 9800 requires it turned off, same goes for Write Combining being enabled. In my bios my Aperture size is set for 128mb and AGP speed at 4x in bios and in the video control panel. Those are really all the setting I am aware of and that I would mess with. I'm going to call ATI tomorrow to address my concerns about this but I wanted outside help from others also because it really is aggravating! I do apply the latest patches for my games. Hopefully I'm just overlooking something minor because, formatting isn't an option but only as a last resort, I don?t believe in it honestly. People like to solve complications with an erase and to me that?s not a true problem solver.

Thanks very much,
Gamer
 

CraigRT

Lifer
Jun 16, 2000
31,440
5
0
you probably need a format and re-install.


just kidding.. i am not sure why that would happen in such a pattern like that.. i hope someone can help you out man.
 

TypeM

Member
Jan 23, 2003
141
0
0
Hey Gamer,
I know this may sound trivial, but try uninstalling the Catalyst 3.4 and go back to 3.2. I hear that 3.4 is a pain in the... well you know the rest. I would try that to see if it is the GPU driver itself. Sorry to hear about your misfortune, but hey...you have a nice monitor
 

Viper96720

Diamond Member
Jul 15, 2002
4,390
0
0
Radeons don't like the agp bus being overclocked. In case you don't have pci/agp lock. Does it crash when the system isn't overclocked?
Go to event viewer should have something related to the game crash. It usually saves a dump file in C:/WINDOWS/Minidump
Use windbg and you can read the dump file. Instead of trying to use notepad to read it like I tried to before. You can get it from here if you don't have it.
Debugging tools
 

MrGamer7934

Member
Dec 23, 2002
119
0
0
Everything is running at stock speeds, looked in minidump - no file has been created for these crashes.... Different kind of error b/c its not the known BSOD, Hardlock, reboot... Just a window that pops up when I'm booted back to the desktop. I will write down more information on the next occurance but I know that each error doesn't have a description just gives me a "critical error" line


dxdiag:

------------------
System Information
------------------
Time of this report: 5/22/2003, 03:24:17
Machine name: PROMETEIA
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 1 (2600.xpsp1.020828-1920)
Language: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Modular BIOS v6.0
Processor: Intel(R) Pentium(R) 4 CPU 3.06GHz (2 CPUs)
Memory: 1024MB RAM
Page File: 245MB used, 3752MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0a (4.09.0000.0901)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0000.0901 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 9800 PRO
Manufacturer: ATI Technologies Inc.
Chip type: Radeon 9800 AGP (0x4E48)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4E48&SUBSYS_00021002&REV_00
Display Memory: 128.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: ViewSonic VP171b
Monitor Max Res: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6343 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 4/28/2003 22:39:48, 291584 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 4/28/2003 22:39:24, 625920 bytes
Device Identifier: {D7B71EE2-0D08-11CF-756B-0820A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4E48
SubSys ID: 0x00021002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
 

Extrarius

Senior member
Jul 8, 2001
259
0
0
I have an 8500 and I had the same problem with the newest drivers. Try using the Catalyst 3.2 drivers, doing that fixed all my problems.
 
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