The return e-mail that I received from a Rogers Customer Service representative.
Dear Sir/Madame,
Thank-you for your email. We strive to provide you with the highest
level of customer support, and hope we can be of assistance in
addressing your questions.
We understand your concerns regarding issues you are experiencing with
your peer-to-peer (P2P) applications. To ensure a consistently high
level of service for all Rogers customers, it is necessary to put
limits
on the amount of network bandwidth available for certain types of
applications. This process is called traffic regulation (rate-limiting,
traffic shaping, throttling).
As peer-to-peer (P2P) applications have grown in popularity, their
share
of overall network traffic has increased dramatically. In particular,
the application Bittorrent uses all of the space available for uploads.
To ensure that a relatively small number of applications do not slow
service for everyone, Rogers limits the space available for P2P
uploads.
This ensures all customers have a high level of service for
time-sensitive tasks like sending email, requesting web pages or voice
messaging.
Rogers does not block any type of Internet traffic or application. Nor
do we monitor the content of customer communications or activities on
the Internet. Our traffic regulation is based on the type of
application, not the way it is used.
We thank you for your understanding in this matter.
If you have any further questions or comments regarding our service,
please fill out the online form on our Customer Support page listed
below or contact us by phone at 1-888-288-4663.
Regards,
Ben L.
Rogers Yahoo! Hi-Speed Internet
Electronic Support Group
Customer Support:
http://help.yahoo.com/rogers
Email:
internetsupport@rci.rogers.com
Rogers Cable Customer Service
*hidden*
Original Message Follows:
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*** Your Cable General Inquiry ***
Account Number -->
Name --> *hidden*
Email --> =*hidden*
Address 1 -->
Address 2 -->
Postal Code -->
Subject --> Your Cable General Inquiry
Comments --> Why are you guys limiting internet speeds for BT. Here I
am
trying to download anime, but instead, you guys have to limit my speeds
to
0KB/s. Before, it took less than 20min to get one episode of anime, now
it
takes a day! WHY ARE YOU GUYS PACKET SHAPING?!?! I'm very disappointed
in
you guys. I feel like I''m getting ripped off. Wait, I AM! We're
paying
for Rogers High Speed Internet package Express, but here I am getting
speeds of Lite!