Rogers Throttling the P2P applications

[spidey07]

Originally posted by: geokilla
We understand your concerns regarding issues you are experiencing with
your peer-to-peer (P2P) applications. To ensure a consistently high
level of service for all Rogers customers, it is necessary to put
limits
on the amount of network bandwidth available for certain types of
applications. This process is called traffic regulation (rate-limiting,
traffic shaping, throttling).

As peer-to-peer (P2P) applications have grown in popularity, their
share
of overall network traffic has increased dramatically. In particular,
the application Bittorrent uses all of the space available for uploads.
To ensure that a relatively small number of applications do not slow
service for everyone, Rogers limits the space available for P2P
uploads.
This ensures all customers have a high level of service for
time-sensitive tasks like sending email, requesting web pages or voice
messaging.

Sounds like they answered your question.

It is not cost effective to have a few percentage of users consume most of the resources. To make sure their service consistently provides high quality they limit P2P. Good for them.

 

[geokilla]

2nd email to Rogers.

Dear Sir/Madame,

Thank you for your email.

We understand your concerns regarding speeds that you are getting
through your P2P applications.

If you wish to further discuss this matter, please contact our Tier2
Group who are able to explain to you the reasoning behind any
throttling
that may occur on P2P applications.

As for speeds you are getting on normal sites, we would like you to
conduct some speed tests through your connection. These tests should
provide us some information on your internal network speed compared to
external speeds. Please do not run other applications while performing
the speed tests. Other applications may take up processor time and
cause your computer to perform below its capability.

To test connection speeds, you can try downloading a speed test from
the
below sites.

http://speedcheck.rogers.com
http://www.squigly.com/performance/
http://www.dslreports.com/stest

Once you have the results from these tests, you can copy and paste the
information into an email or text document and send them to us. By
reviewing this information we may be better able to isolate and resolve
any problems on our network.

Please do not provide this information in an attachment as we will not
be able to view it due to recent measures set up to protect our network
from virus attacks. Please include your results in the body of your
email, per the above instructions.

Internet speed is directly affected by the computer's ability to
perform. Please ensure your computer is functioning normally (i.e no
Windows error messages etc.). Maintenance procedures such as
'scandisk'
and 'defragmentation' are necessary to keep your computer's performance
up to par regardless of how new the computer is. The above may help
speed issues such as this.

If you have any further questions or comments regarding our service,
please fill out the online form on our Customer Support page listed
below or contact us by phone at 1-888-288-4663.

Regards,
Ben L.
Rogers Yahoo! Hi-Speed Internet
Electronic Support Group

Customer Support: http://help.yahoo.com/rogers
Email: internetsupport@rci.rogers.com

Rogers Cable Customer Service
KMM30305561C0KM


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Subject --> Your Cable General Inquiry

Comments --> So I know how and why you guys are throttling the
internet.
What I am mad about from your previous reply is that why don''t you
guys
remove the throttle overnight? People are usually sleeping at night so
there is little network traffic, which means low bandwidth. Also, I
checked my internet usuage just now and it says that I have downloaded
14GB of stuff. Fair enough, but speeds are at like 10KB/S. I keep the
P2P
application on now like everyday because of your throttles. Don''t you
think that it is wise for you guys to remove the throttle at night or
at
least let my speeds get a bit higher than 10KB? Leaving the application
open, running 24/7 will cause you guys to contiously suffer from high
bandwidth, but if I can close the application because my downloads are
finished, then your bandwidth will get a little lower, and at the same
time I am conserving energy.

Finally, we are paying for Rogers High Speed Express because we want to
have good download speeds, but instead you guys are throttling the
speeds
to what a Lite users would usually get. I know this because my friend
has
Lite and his speeds are 10X faster than mine. This is just not fair for
us
consumers. I feel like I''m getting ripped. I pay for a 5MB connection
speed, and I expect to get something like 3MB, if not the full 5MB, but
I''m getting like >1MB instead. I am very disappointed and unsattisfied
with the way you guys are handling this.

I hope that I will get a good reply from one of your customer
representatives.

 

[geokilla]

Is it just me, or did they NOT reply to my email complaint. They seriously don't care about us customers do they....What a nice reply from their customer service representative.:|

 

[spidey07]

Originally posted by: geokilla
Is it just me, or did they NOT reply to my email complaint. They seriously don't care about us customers do they....What a nice reply from their customer service representative.:|

Entitlement mentality for the loss.

 

[n0cmonkey]

The reply looks good to me.

 

[Sunner]

It's so nice to have an ISP that gives me 100 Mbit service(plus a phone line that I've never used for that matter) for ?15 per month, don't have any limits on bandwidth per month, and they allow servers for non commercial use

If something is bigger than 50 megs, I hardly ever download it via HTTP/FTP, unless it's from a site I know is fast, say Microsoft.
It's just too damn slow.
I just look for the file name, hit DC, and get it from there.
WoW-patches is a good example, content patches tend to be a couple of hundred megabytes, the WoW-downloader seldom nets me more than 100-200 KB/Sec, on DC I can usually pull it at 3-8 MB/Sec instead

Yes, I'm spoiled, anything sub 500 KB/Sec is way too slow, and even 1 MB/Sec is somewhat annoying if it's a 100MB+ download.

 

[MercenaryForHire]

ROFL at this guy still complaining thinking that customer service cares about him.

IBRogerscutshimoff

- M4H

 

[Jeff7181]

Fiber to the home would be great, but I don't think it's necessary. Look at what Comcast has done without it... they can exceed the bandwidth of 100BASE-T already without fiber in the last mile.

 

[tHa ShIzNiT]

Originally posted by: Sunner
It's so nice to have an ISP that gives me 100 Mbit service(plus a phone line that I've never used for that matter) for ?15 per month, don't have any limits on bandwidth per month, and they allow servers for non commercial use

If something is bigger than 50 megs, I hardly ever download it via HTTP/FTP, unless it's from a site I know is fast, say Microsoft.
It's just too damn slow.
I just look for the file name, hit DC, and get it from there.
WoW-patches is a good example, content patches tend to be a couple of hundred megabytes, the WoW-downloader seldom nets me more than 100-200 KB/Sec, on DC I can usually pull it at 3-8 MB/Sec instead

Yes, I'm spoiled, anything sub 500 KB/Sec is way too slow, and even 1 MB/Sec is somewhat annoying if it's a 100MB+ download.

Whats DC?

 

[Jeff7181]

I assume it's Direct Connect... you may have heard of a popular client, DC++

 

[Sunner]

Originally posted by: Jeff7181
I assume it's Direct Connect... you may have heard of a popular client, DC++

Yes indeed.

 

[p0lar]

I fail to see the outstanding issue whatsoever.

Take the customer's credit card. Give them a XXX GB limit. Let them overrun it and pay by the gig while the ISP pays by the 95th.
Not only does this subsidize growth, but lets economics do the rate-limiting.

ISPs can have their cake and eat it too.

 

[geokilla]

After two months of being mad at Rogers, I noticed that starting last month, I was beginning to get my BT speeds back down to normal of what I had before I made the modem exchange. I think Rogers has started to release the limit for me, but my friends torrent speeds are still being limited to around 50kB/s. I guess complaining to them did the trick.

 

[ForumMaster]

try uTorrent and enable encryption.

 

[geokilla]

Encryption makes it worse since Rogers blocked encrypted stuff as well.