Shame on tuniq

[mountcarlmore]

They have ignored my e-mails for over a week now, about a simple inquiry if they could ship me some replacement springs for the tower 120. This company apparently has no customer service whatsoever, so please, be aware of that when you purchase. Even if post means one less customer for them, I will sleep better at night.

 

[Quiksilver]

....hardware stores sell screws.

 

[mountcarlmore]

... and i dont know what size i need... kinda need tuniq to actually answer their emails to find that out.

 

[VinDSL]

How do you know they GOT your emails and are ignoring them?

Maybe the spam filter bagged 'em or something. Stranger things have happened!

LoL! Just thinking... You probably sent your requests to China, right?

Assuming you aren't fluent in Mandarin...

Paul@sunbeamtech.com (Paul Tsai) or DerekHsiao@sunbeamtech.com (Derek Hsiao) is who you need to mail!

Or...

USA Authorized Distributor
Office Hours: M~F, 10am~4pm

15339 Don Julian Road
City of Industry, CA 91748

Contact Customer Service;
Tel:1-626-638-3087
Fax:1-626-336-8068

They might even send them to you for free, if you quit acting like a jerk!

 

[Quiksilver]

Originally posted by: mountcarlmore
... and i dont know what size i need...

thats why you take one with you...

 

[mountcarlmore]

yes, take a spring i dont have...

 

[Conjugal Visit]

Originally posted by: VinDSL
How do you know they GOT your emails and are ignoring them?

Maybe the spam filter bagged 'em or something. Stranger things have happened!

LoL! Just thinking... You probably sent your requests to China, right?

Assuming you aren't fluent in Mandarin...

Paul@sunbeamtech.com (Paul Tsai) or DerekHsiao@sunbeamtech.com (Derek Hsiao) is who you need to mail!

Or...

USA Authorized Distributor
Office Hours: M~F, 10am~4pm

15339 Don Julian Road
City of Industry, CA 91748

Contact Customer Service;
Tel:1-626-638-3087
Fax:1-626-336-8068

They might even send them to you for free, if you quit acting like a jerk!

Nice post - laid out for the OP. Waiting for Mountcarlmore to say "thanks Vin! I'll try it!" (notice the exclamation marks...; )

 

[mountcarlmore]

Okay, I know how to get in contact with a company, I'm not stupid... I'm well aware of spam filters, I have emailed them from three different email accounts. I have also called them, and left messages. I was not rude to them at any point, but there is a breaking point to not being given a crap about, especially over something this trivial. I have also emailed this paul dude you linked me to, he has not answered either... There is something obviously going on here, especially since I have emailed them in the past and had no problems, I wasn't looking for advice on how to get springs, I was merely giving a heads up to people that this company appears to be mia lately...

 

[Quiksilver]

Originally posted by: mountcarlmore
yes, take a spring i dont have...

oh you didn't say you didn't have them, you were just whining about how tuniq wouldn't talk to you.

In that case I'm done being an ass.

//removes ass hat.

 

[de8212]

The OP is right. sunbeam has horrible customer service in my past experience.

 

[VinDSL]

Originally posted by: Conjugal Visit
Nice post - laid out for the OP. Waiting for Mountcarlmore to say "thanks Vin! I'll try it!" (notice the exclamation marks...; )

Don't hold your breath...

I'm calling BS on this thread!

 

[mountcarlmore]

Originally posted by: mountcarlmore
Okay, I know how to get in contact with a company, I'm not stupid... I'm well aware of spam filters, I have emailed them from three different email accounts. I have also called them, and left messages. I was not rude to them at any point, but there is a breaking point to not being given a crap about, especially over something this trivial. I have also emailed this paul dude you linked me to, he has not answered either... There is something obviously going on here, especially since I have emailed them in the past and had no problems, I wasn't looking for advice on how to get springs, I was merely giving a heads up to people that this company appears to be mia lately...

you can breathe again...