A LOT of people need someone to do everything for them. In that scenario I would remote connect in and do it all myself set everything up. That would be their option, beats hours on the phone trying to tech support and them not understanding shit! This way you have a direct visual (good luck with that) way to show them the GUI and how too use it . Next best thing to being there and sometimes much better than being there. Or, they could always pay or get someone else to do it. I pay 4 bucks a months to a newsreader service with 60 or 80 gigs bandwidth for the just in case moments, but I prefer torrents as mentioned previously.
Beware, most of those people will want a lot, from now on, for Free. Some good suggestions here. Good Luck!