Suddenly lost Internet access

[rw120555]

I'm sure this is a question that has never come up before

I suddenly can't get Internet access this morning. Called my DSL provider (SBC Ameritech) and they say I pass their tests and the problem must be with my router. However, the rest of the home network works fine, i.e. I can access other machines.

My router is a Netgear RP614. When I go to 192.168.0.1 and I check the Router status on it, the Internet port IP address starts with 69.215, and the domain name server starts with 67.36. So, doesn't this mean the router and the dsl modem are communicating ok? Also, when I click on "connection status" the router says that everything is ok.

The only thing I can think of is that there is a problem with the Internet port on the router, but if so why would I be getting ip numbers for the Internet Port? I don't mind buying another router if that will solve the problem, but I'm wondering if it will. My DSL provider says they can't find a problem, but is there something they could be overlooking?i.e. could they be connecting to my dsl modem ok while still not providing Internet access?

Any thoughts are appreciated. Thanks! I hope I don't have to rely on dial-up for too long. rw

 

[nweaver]

connect a PC directly to the modem to check for ISP issues. If that works, then start working on the router config and stuff. First things first, unplug the modem/router and let them sit for a minute or two, (power, network, everything) then plug it all back in. Usually you want to plug in modem, wait for it to boot, then the router.

 

[rw120555]

Thanks nweaver. The Internet is now working fine again, and I haven't done anything besides leave everything alone for several hours. Makes me wonder if there was a problem on the DSL provider side after all. On the other hand, I suppose my router could be getting flaky. I'll keep an eye on it. We're so desperate for high speed access in my family, maybe I should just have a backup router handy anyway!

I've always worked through a router - how do I hook the DSL modem up directly to a pc and get it to make the connection? They probably gave me some software way back when to do that - but is there a simple way to just create a network connection or something like that? Thanks. rw

 

[nweaver]

instead of Modem->Router->PC
do Modem->PC

as long as you'r provider provides an IP via dhcp, you should be fine. Sometimes you have to powercycle the modem if you change directly connected clients (from router to pc)

 

[c3p0]

Makes me wonder if there was a problem on the DSL provider side after all.

You can bet they will never admit it.

c3p0
:beer: