System hang during shutdown

SkyBum

Senior member
Oct 16, 2004
844
7
81
Without fail, during shutdown my system hangs at the shutdown screen (in my case, this is the same as my windows login screen). From this point the only way to finish the shutdown it to press/hold the power button after my keyboard is no longer lit.

Any ideas how I might proceed to troubleshoot this? It's getting rather annoying.
 

WildHorse

Diamond Member
Jun 29, 2003
5,006
0
0
This is an excerpt from The TweakGuides Tweaking Companion Version 3.1 at www.tweakguides.com authored by Koroush Ghazi:
(I've put this in on my boxes & it will vouch for it. It works!)

QUOTE:
Increasing shutdown speed by reducing wait times part 1
Windows XP stores a couple of values in its registry which are responsible for determining how long to wait before shutting down (killing) open applications and services once the shutdown command has been given.
By editing these two settings and changing them to lower values, you can considerably decrease the amount of time that Windows XP needs to successfully shut itself down. The first part of this tweak deals with setting the amount of time Windows will take to kill open applications on shutdown.
Open REGEDIT and navigate to 'HKEY_CURRENT_USER\Control Panel\Desktop\'
Highlight the 'WaitToKillAppTimeout' value.
Set it to '1000' (the default should be 20000).
Now highlight the 'HungAppTimeout' value
Set it to '1000' also.


Increasing shutdown speed by reducing wait times part 2
The second part of this tip changes the same settings, this time for all users on the system.
Open REGEDIT and navigate to 'HKEY_USERS\.DEFAULT\Control Panel\Desktop'
Highlight the 'WaitToKillAppTimeout' value.
Set it to '1000' (the default should be 20000).
Now highlight the 'HungAppTimeout' value.
Set it to '1000' also.


Increasing shutdown speed by reducing wait times part 3
In the third part of this tip, we will alter a second registry setting to decrease the amount of time Windows XP will wait before shutting down active services after receiving a shut down command.
Open REGEDIT and navigate to 'HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\'
Highlight the value 'WaitToKillServiceTimeout'
Change this value to '1000.'
This should help to considerably speed up the time windows XP takes to shut itself down.


Auto kill tasks on shutdown
By default, Windows XP will prompt the user for input if there are one or more applications which have crashed or are not responding and it receives a shut down command. This halts the shutdown process entirely until the user approves the stopping of the non-responsive app.
By altering the registry slightly, Windows XP can close crashed applications automatically. While this does not speed up the shut down process, it does streamline it, and ensures that the user will not give the shutdown command then get up and leave, only to find the PC still powered on because Windows never received input on what to do with a hung application.
To allow Windows XP to close non-responsive applications automatically upon shutdown:
Open REGEDIT and navigate to 'HKEY_CURRENT_USER\Control Panel\Desktop'
Highlight the value 'AutoEndTasks.'
Change the value to '1'
XP will now be able to close hung applications without user input during the shutdown process.

END QUOTE

EDIT:
And also try this too:

Force XP to unload DLL files after closing a program
Dynamic Link Libraries, or DLLs, are files containing data or functions that Windows programs can call when needed by linking to them. Every piece of windows software will include instructions to the operating system as to which DLLs it will need to access, and XP will cache these particular files in memory for faster access.
The trouble is, Windows XP keeps these DLLs cached after the relevant program has closed, wasting memory space. While DLLs are generally tiny, enough of them can make a dent, so it's worthwhile to implement this registry tweak, which will force Windows XP to unload DLLs used by a specific program when that program halts.
To do this, first run REGEDIT.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer.
Create a new key named 'AlwaysUnloadDLL' and set the default value to equal '1.'
 

SkyBum

Senior member
Oct 16, 2004
844
7
81
Thanks for all the tips. That guide is a great resource!

Unfortuanately, none of those worked for me. I really thought the "auto kill tasks on shutdown" might do the trick, but no luck.

I've had this problem since I built the rig almost a year ago. Still no idea what could be the cause or even if it's hardware or software causing this.
 

treize

Junior Member
Jul 21, 2006
8
0
0
One quick way to rule out a software issue would be to boot up with a Knoppix disk, go through its shutdown sequence and see if you can duplicate the problem.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Originally posted by: SkyBum
Thanks for all the tips. That guide is a great resource!

Unfortuanately, none of those worked for me. I really thought the "auto kill tasks on shutdown" might do the trick, but no luck.

I've had this problem since I built the rig almost a year ago. Still no idea what could be the cause or even if it's hardware or software causing this.

None of those will help because you're already past all of that (if I understood your description correctly) by the time of the 'hang'.

Boot in safe mode. Shut down. Can you now shut down your PC?

If so, run mpsreports (see my .sig) and, following all directions there, send me that email with the mpsreports cabfile.

There is a file in there called filters that will show what filters you have. You'll remove some of them, and I suspect that will fix the problem.
 

WildHorse

Diamond Member
Jun 29, 2003
5,006
0
0
dclive,

Your profile is disabled so your e-mail address is unavailable.

Where to e-mail you? (I'd like to run the MPSRpts & send to you too )

Thank you.
 

SkyBum

Senior member
Oct 16, 2004
844
7
81
No change in safe mode. Same result.

Would this indicate a hardware issue?
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Unless it always did that, probably not. Send me that mpsreports info, and I'll take a look and see if anything pops up.
 

SkyBum

Senior member
Oct 16, 2004
844
7
81
Yes, the system has exhibited the problem since 1st shutdown. It has never succesfully shut down in approx. 1 year.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Ah, that's different - in other words, since you originally installed the OS (did you copy over the drive from a previous motherboard, or did you install XP onto that drive and motherboard?) it's always done this, even with no software installed.

ACPI could be set wrong, there could be incorrect BIOS settings set, or F5 was hit when installing XP (right at the F6 prompt) and the wrong ACPI setup could have been specified... there are a few other possibilities....
 
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