I call schenanigans. I work at a call center and let me tell you how it really goes:
<customer babbling on about something stupid>
</me hits mute button on phone>
"YOU'RE A FVCKING STUPIDASS IDIOT!!! Kill yourself so you don't breed JACKASS!!!"
</me hits unmute button>
"yes sir, exactly"
</me hits mute button>
</me taps person next to me>
"yo dude, you gotta hear this dumbass! They are doing <insert stupidest thing you can think of here>!"
"MY IQ IS DROPPING JUST FROM HEARING YOU THINK YOU JACKASS!!!"
</me hits unmute button>
"Uh-huh, I see sir"
</me hits mute button>
"WTF ARE YOU TALKING ABOUT YOU DUMBASS?!?!?! ENGLISH MOTHERFVCKER... DO YOU SPEAK IT?!?!?!"
</me hits unmute button>
"Ok sir, so when you do <insert simple windows command> it says <insert standard "you're a fvcking moron, don't breed" error message> on the screen?"
</me hits mute button>
</me calls supervisor over>
"Jason! You have got to hear this one! Come here!"
</me hits unmute button>
"Ok sir, just so I'm clear on this, tell me the problem one more time"
</me has buddy in next pod and supervisor both 'Y'-jacked into headset listening, both of them laughing hysterically>
</me doesn't feel like dealing with future darwin award candidates>
</me hits unmute button>
"Ok sir, this is very easy to fix. You need to click on the <click>"
</me removes finger from the call instant disconnect button>
"ah damn, looks like the phone software is messing up again"
</me puts notes on customers account that while telling solution to problem callers phone disconnected>
EDIT: Yes, we really do this. If you're calling into any sort of call center and you've done something stupid... you know when it sounds like the phone just goes dead? When the white noise in the background of the person at the call center just stops and you get dead air? Yeah, that's us making fun of you with the phone on mute and calling other people over to hear.
Perfect example: "My Athlon chip caught fire so I threw water on it and it shorted out the motherboard and chip!!! I'll call AMD and see if I can get an RA tomorrow!" <oldschool ATOT'ers will remember what I'm talking about>