I've placed 14 orders with Tavolo since their clearance sale started January 23rd. Tavolo was acquired by OurHouse ... they haven't said they're closing, but as items go out of stock they are not re-ordering them ... draw your own conclusions from that.
I've had mixed luck with my orders. Some have arrived with the most amazing packing - each and every item bubble-wrapped. And then there was the order that contained, among other items, 12 jars of Pasta Sauce ... they packed them in the bottom of the box, no bubble wrap, just paper, and in shipment five of the jars of sauce broke - glass and tomato sauce covered everything in the box. I was NOT happy, but I called them and they "adjusted" my bill. I've had good luck contacting them both by phone and email when I've been unhappy. Obviously, I'm mostly happy or I wouldn't keep going back! You should also be aware that Tavolo apparently has a one box per order packing rule. They attempt to put everything you order into one box. As a result, their packages tend to be extremely heavy (and for some reason seem to receive harsher treatment during shipping by UPS ... )
I will also tell you that Tavolo is not great about keeping their site up-to-date. When I place an order for multiple items one or more almost always end up out of stock. They will email you when they are preparing your order and tell you if something is out of stock. But if you ordered more than one of an item, the out-of-stock email may mean that they couldn't fill your entire quantity, not that you are not getting any of the item. You have to wait for your order to arrive to see if you will receive any. They appear to only have one out-of-stock email, and it doesn't indicate the quantity that was out of stock. It can be annoying for buyers (like me) who purchase things in groups of 6 or 12.
Normally it takes about five days before I receive notice of shipment, and I usually receive my package about a week later. Hope this helps! Happy Shopping!
Ketzel
(Psst - it's my first post! Be gentle with me!)