While not related to anything, I miss the original Babbages from years before the Gamestop transitition. It was primarily a computer software store and I use to love shopping for games there. This was also before computer game boxes were standardized and there would be all shapes and sizes. It's hard to fault Gamestop for changing it to a console centric store as there were hugely successful, but I still miss the old store.
I worked at a Gamestop in Georgia for about 6 months back in 1999-2000. I can tell you from experience that not only did employees regularly take home new console titles to play and then shrinkwrap as new, PC game piracy was rampant among employees. They would take the games home, copy the discs, and then give out free copies to all their friends. I think the worst offenses were checking out MMOs, using up the codes, and then putting them back on the shelf. I remember one customber getting pissed because his Ultima Online code was used up. We gave refunds back then on opened software so he got his money back and went get it somewhere else. The sad part the manager didn't even need to question his story because everyone knew the score.
Now, I could have been in an exceptionally bad store so I'm going to try not to paint with a wide brush, but the bottom line is that Gamestop policies directly attributed to indirect customer abuse and management didn't give a crap.
I haven't shopped at GS at awhile, but I would rather walk out without a game than to take one of the gutted copies, especially with one-time use codes becoming so widespread. Not saying that they would be compromised, but the way I figure it the day they changed their return policy to exclude opened games as a way to fight piracy, they stopped trusting the customer. In reciprication, I don't trust the employees to not steal or pirate themselves.