The "I Hate Gamestop" Thread

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Tweak155

Lifer
Sep 23, 2003
11,448
262
126
Well, to be fair, an actual real world experience is often more valuable than message board chatter. What happens so often on the internet, is that someone reports something (a unique experience) and people parrot it. Then it turns into "I hear about that all the time", but that really isn't accurate at all.

Ohhhh... You mean, the shelf would have empty boxes, and you'd take one of those up to the counter, and they'd pull the disc out of a drawer and then sell it to you. It would be a way to stop shoplifting.

I haven't seen that done anywhere in like a decade.

I think that's because most places they are either behind glass or individually boxed in a security case. Since they need to save space but still want to show off the cases, I imagine this is the best solution.

Not that I agree with it though. I'd never pay retail for an opened game.
 

cmdrdredd

Lifer
Dec 12, 2001
27,052
357
126
I think that's because most places they are either behind glass or individually boxed in a security case. Since they need to save space but still want to show off the cases, I imagine this is the best solution.

Not that I agree with it though. I'd never pay retail for an opened game.

When I worked at toys r us we tried the sealed plastic cases. People stole the key off a register and started popping them open. Some of the cashiers could not get them open either. Some of them were tough. So we went to the glass cabinet like walmart
 

BikeJunkie

Golden Member
Oct 21, 2013
1,390
0
0
The street goes both ways, Bike... Just because people prattle on the internet, doesn't make (whatever) issue widespread.

Take the recent DOA consoles. If you paid attention to the internet, you'd think it was a 50% failure rate.

Oh I know and I totally get it, which is why I didn't state it was widespread. I just said I've encountered it and believe others when they say they have, too. I'm not very comfortable with the repeated use of absolutes, which is another thing that frustrates me with cmdrdredd. If it doesn't happen to him, then the implication is that it NEVER happens to ANYONE. If it does happen to him, then it ALWAYS happens to EVERYONE. That crap wears fast :\
 

Tweak155

Lifer
Sep 23, 2003
11,448
262
126
This happens most on used games cause they dont require the case for a trade and a lot of titles dont have many copies available. Since it may be out of print you cannot find it new.
It is situational. It isn't as if they open the game because you are buying it.

If you care about the game enough to want the box, I imagine you should have bought it new anyway. I've bought ONE used game in the last few years, couldn't care less about the case. I wanted the cheap price.
 

gothamhunter

Diamond Member
Apr 20, 2010
4,464
6
81
LOL Remember that time GS took all the bonus codes out of the "new" games and then sold them? LOL
 

Wingznut

Elite Member
Dec 28, 1999
16,968
2
0
No, I mean you walk up to the counter and ask for Gears of War 3, and they fetch an empty box from a drawer of empty boxes, fetch a disc from a drawer of discs, and then put it all back together. I've actually witnessed two GS employees systematically going through a pile of Black Ops 2 games and opening them, separating them, etc.

I used to think it was just an EB Games thing, but the practice continued long after GS took over.

What's weird is I don't live anywhere near a high crime area, either. 50 miles south of me, maybe I'd understand. Here? There's no reason.
I can't think of a reason for them to to open all new games. If they aren't on the shelf, they aren't going to be a shoplifting risk.

So, what would be the point?
 

gothamhunter

Diamond Member
Apr 20, 2010
4,464
6
81
I can't think of a reason for them to to open all new games. If they aren't on the shelf, they aren't going to be a shoplifting risk.

So, what would be the point?

To screw you over; because then no matter what, when you want to return that game, it's used because it's open, EVEN IF IT'S NEW.
 

BikeJunkie

Golden Member
Oct 21, 2013
1,390
0
0
LOL Remember that time GS took all the bonus codes out of the "new" games and then sold them? LOL

Haha I forgot about that. That was a while ago though, in all fairness Still... WTF?!

I can't think of a reason for them to to open all new games. If they aren't on the shelf, they aren't going to be a shoplifting risk.

So, what would be the point?

Beats the heck out of me! There are a couple mom and pop shops in the area, and I've not encountered open-as-new in those places. It's just a GS/EBG thing TMK.

To screw you over; because then no matter what, when you want to return that game, it's used because it's open, EVEN IF IT'S NEW.

This irked the crap out of me. I wanted to buy a game for a gift, but I didn't want to gift a damn open game. Didn't have the same "shine" to it, nor could it be returned if the guy didn't want it. Selling open games as new is so wrong for so many reasons. Ugh :thumbsdown:
 

Axon

Platinum Member
Sep 25, 2003
2,541
1
76
I don't doubt it... they may need display cases out on the floor. I don't know how else they'd get them. If they just sat games out on the floor they'd start disappearing.

Sure. But it doesn't mean I have any intention of buying what is essentially a used copy. As a business model it's not a terrible idea; don't get heavy on inventory, so you won't have an issue with unsold stock, right? But as a customer, with the other options available, it's not a place I look to shop.
 

BikeJunkie

Golden Member
Oct 21, 2013
1,390
0
0
Sure. But it doesn't mean I have any intention of buying what is essentially a used copy. As a business model it's not a terrible idea; don't get heavy on inventory, so you won't have an issue with unsold stock, right? But as a customer, with the other options available, it's not a place I look to shop.

Well, don't forget that employees enjoyed a rather lax "borrowing" program. So you're literally buying a used game in some of those situations.

And to anyone not willing to take the experiences and statements of others for face value, one might want to ponder how GameStop got saddled with this reputation in the first place. I mean, if there was secret 'Conspire Against GameStop' meeting a number of years ago, I didn't get the invitation :'(

Not just an internet conspiracy:

GameStop Policy: Open Your Games, Steal Your Codes, Sell Game Like New

GameStop comment:

Regarding the Deus Ex: Human Revolution OnLive Codes: We don't make a habit of promoting competitive services without a formal partnership. Square Enix packed the competitor's coupon with our DXHR product without our prior knowledge and we did pull these coupons. While the new products may be opened, we fully guarantee the condition of the discs to be new. If you find this to not be the case, please contact the store where the game was purchased and they will further assis

So on top of selling you a used copy, they actually sold you a lesser product. Yay customer service.
 

railven

Diamond Member
Mar 25, 2010
6,604
561
126
To screw you over; because then no matter what, when you want to return that game, it's used because it's open, EVEN IF IT'S NEW.

This is where I'll chime in. This actually happened to me. I was in a rush to buy a gift for my nephew, got the "last" gutted copy (turns out they had new unopened copies, my fault for being in a rush and not asking? You decide.)

Anyways, since I was in a rush I didn't notice the cashier didn't put the plastic clear circular sticker that for whatever reason translates to "this was a gutted copy". Turns out my nephew had the game. Oh well.

Fast forward 8 days (yeah maybe I should have gone back immediately) I find myself at the same GS trying to get a refund. Nope, game is open. I try to explain I didn't open it. Nope, no proof, "where is the sticker? there isn't even any residue?"

For crying out loud. Manager later and I got store credit. Gee, thanks.

And I LIKE Gamestop, I got nothing against them, it's just that little incident that made me realize how dickish they can be. They opened it, and didn't want to honor it for a refund even thought it was within their 30 day period.

EDIT: I just want to add the game never left the Gamestop bag. Got to the party was walking through saw the game on the shelf stuck GS bag back into my pocket.
 
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Tweak155

Lifer
Sep 23, 2003
11,448
262
126
This is where I'll chime in. This actually happened to me. I was in a rush to buy a gift for my nephew, got the "last" gutted copy (turns out they had new unopened copies, my fault for being in a rush and not asking? You decide.)

Anyways, since I was in a rush I didn't notice the cashier didn't put the plastic clear circular sticker that for whatever reason translates to "this was a gutted copy". Turns out my nephew had the game. Oh well.

Fast forward 8 days (yeah maybe I should have gone back immediately) I find myself at the same GS trying to get a refund. Nope, game is open. I try to explain I didn't open it. Nope, no proof, "where is the sticker? there isn't even any residue?"

For crying out loud. Manager later and I got store credit. Gee, thanks.

And I LIKE Gamestop, I got nothing against them, it's just that little incident that made me realize how dickish they can be. They opened it, and didn't want to honor it for a refund even thought it was within their 30 day period.

Dang that would piss me off to no end. I would have refused a store credit without a doubt.
 

railven

Diamond Member
Mar 25, 2010
6,604
561
126
Dang that would piss me off to no end. I would have refused a store credit without a doubt.

That is where I like Gamestop comes into play, since I'd end up buying something from them down the road I saw it as equal trade.
 

BikeJunkie

Golden Member
Oct 21, 2013
1,390
0
0
Dang that would piss me off to no end. I would have refused a store credit without a doubt.

That happened to my wife with a Wii game, too. Anyway, she bought the wrong game for our kids for Christmas. GS gave her hell when she tried to EXCHANGE IT less than a week later. Had the receipt and never even opened the box, but no sticker = SCREWED. Unlike railven, she walked out without a triumph. She's nice as can be, too, so I don't know if they just saw a pushover or what. I had been waiting in the car with the kids so we traded places. I told the manager that I'd call the cops and the local news if they didn't issue me a full refund immediately. "Sir, I can't give you a refund but I can give you a store credit." I took the win and walked out without another word said. Overboard/crazy? Maybe, but they earned it with their !#@$ty policies, practices, and customer service.

Want to know when/why I decided I didn't like GameStop? There you have it.
 

Tweak155

Lifer
Sep 23, 2003
11,448
262
126
That is where I like Gamestop comes into play, since I'd end up buying something from them down the road I saw it as equal trade.

That happened to my wife with a Wii game, too. Anyway, she bought the wrong game for our kids for Christmas. GS gave her hell when she tried to EXCHANGE IT less than a week later. Had the receipt and never even opened the box, but no sticker = SCREWED. Unlike railven, she walked out without a triumph. She's nice as can be, too, so I don't know if they just saw a pushover or what. I had been waiting in the car with the kids so we traded places. I told the manager that I'd call the cops and the local news if they didn't issue me a full refund immediately. "Sir, I can't give you a refund but I can give you a store credit." I took the win and walked out without another word said. Overboard/crazy? Maybe, but they earned it with their !#@$ty policies, practices, and customer service.

Want to know when/why I decided I didn't like GameStop? There you have it.

If this happened to me, I would quit going back to GS. However, I'd refuse an opened package to begin with, so I don't think this would be something I run into. However just knowing about it makes me thing twice about going back... I still have $40 in GC's there though.
 

sweenish

Diamond Member
May 21, 2013
3,656
60
91
I quit Gamestop after the Deus Ex fiasco. I didn't like them much before, and that was the last straw.

I've been given my new game out of a paper sleeve in a drawer behind the counter before. Their used game offers and prices are rip-offs unless you are able to buy, beat, and return the game in two weeks.

I have not missed them in the least.
 

cmdrdredd

Lifer
Dec 12, 2001
27,052
357
126
This is where I'll chime in. This actually happened to me. I was in a rush to buy a gift for my nephew, got the "last" gutted copy (turns out they had new unopened copies, my fault for being in a rush and not asking? You decide.)

Anyways, since I was in a rush I didn't notice the cashier didn't put the plastic clear circular sticker that for whatever reason translates to "this was a gutted copy". Turns out my nephew had the game. Oh well.

Fast forward 8 days (yeah maybe I should have gone back immediately) I find myself at the same GS trying to get a refund. Nope, game is open. I try to explain I didn't open it. Nope, no proof, "where is the sticker? there isn't even any residue?"

For crying out loud. Manager later and I got store credit. Gee, thanks.

And I LIKE Gamestop, I got nothing against them, it's just that little incident that made me realize how dickish they can be. They opened it, and didn't want to honor it for a refund even thought it was within their 30 day period.

EDIT: I just want to add the game never left the Gamestop bag. Got to the party was walking through saw the game on the shelf stuck GS bag back into my pocket.

Like I said you have good and bad. You should have been telling the manager who gave you the gutted copy because when they do the TOH in the morning (title on hand count) they will see someone gave the gutted copy out and they have to gut another one to replace it. This means for some customers they looked on the shelf, didn't see the case so assumed they didn't have it and walked out. Lost business.

Someone screwed up majorly there. It is a big deal as a manager to not have product available for sale displayed. It totally wasn't your fault, but I'd have made them aware of it.

Further I make it a habit of never buying a game as a gift if it's the gutted copy ever. I've also had customers do the same.
 
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Wingznut

Elite Member
Dec 28, 1999
16,968
2
0
However, I'd refuse an opened package to begin with, so I don't think this would be something I run into.
Exactly. I guess I don't understand why anyone would accept a new game not in the (complete) original packaging?

If I were to walk in and ask for a game, and they hand me something unacceptable... I'd take my money elsewhere. ESPECIALLY if it was a gift.
 

Anteaus

Platinum Member
Oct 28, 2010
2,448
4
81
While not related to anything, I miss the original Babbages from years before the Gamestop transitition. It was primarily a computer software store and I use to love shopping for games there. This was also before computer game boxes were standardized and there would be all shapes and sizes. It's hard to fault Gamestop for changing it to a console centric store as there were hugely successful, but I still miss the old store.

I worked at a Gamestop in Georgia for about 6 months back in 1999-2000. I can tell you from experience that not only did employees regularly take home new console titles to play and then shrinkwrap as new, PC game piracy was rampant among employees. They would take the games home, copy the discs, and then give out free copies to all their friends. I think the worst offenses were checking out MMOs, using up the codes, and then putting them back on the shelf. I remember one customber getting pissed because his Ultima Online code was used up. We gave refunds back then on opened software so he got his money back and went get it somewhere else. The sad part the manager didn't even need to question his story because everyone knew the score.

Now, I could have been in an exceptionally bad store so I'm going to try not to paint with a wide brush, but the bottom line is that Gamestop policies directly attributed to indirect customer abuse and management didn't give a crap.

I haven't shopped at GS at awhile, but I would rather walk out without a game than to take one of the gutted copies, especially with one-time use codes becoming so widespread. Not saying that they would be compromised, but the way I figure it the day they changed their return policy to exclude opened games as a way to fight piracy, they stopped trusting the customer. In reciprication, I don't trust the employees to not steal or pirate themselves.
 

exdeath

Lifer
Jan 29, 2004
13,679
10
81
Just picked up Lost Odyssey complete for $8 at Gamestop.

Anyone want to tell me where else I can do that besides getting lucky on EBay?
 

Zodiark1593

Platinum Member
Oct 21, 2012
2,230
4
81
One of your problems is that you have a serious propensity to project your behaviors and tendencies onto the masses. You somehow think that you're a model of the average consumer; you are not.

As a whole:

Gamers do not care about games like BlazBlue
People care less and less about physical media
People couldn't give two craps about collector's editions; and even those are being transformed into digital offerings rather than physical "here's a neat little character model and a booklet"

You are in complete denial, especially with respect to physical media. Just look at the music industry. If 5% of the population still purchased CD's, I'd be stunned. You point to the quality of BluRay as physical media's saving grace. Let's (erroneously) assume you're correct and that there's still significant demand for BluRay due to infrastructure shortcomings: how long until those shortcomings are no longer a factor? I'm sure there was a time when your current self would have defended CD's to your death... until the iPod came along and bent stores like MediaPlay over so far and so quick its spine snapped.

In fact, as Doppel pointed out with respect to the movie industry, MP3's eviscerated the music industry. Labels and artists had to re-evaluate how they made money. There were a few winners and a boatload of losers. You're witnessing the same thing now with the movie industry, and we've already witnessed a number of casualties, most notably Blockbuster, a former behemoth not at all unlike GameStop in countless ways, from its dependencies on physical media and resale all the way down to its awful customer service and policies.

And since your "quality" argument is woefully inept and inapplicable to the game industry for obvious reasons, anyone making an objective educated guess would say the game industry will get there even quicker (it's already happening, you just don't see it) now that console manufacturers are completely on-board with digital distribution. Quality isn't an issue and it in fact satiates the inner ADD/need-it-right-now inherent to gamers. No more pre-order BS or managing a bunch of media. The only unknown is what effect the desire to resell will have, and even that is only a factor for as long as the prevailing industry decision makers choose to entertain it.
You also forget the folks living in more remote areas with poor internet access. HD video will destroy even the top end Satellite plans in data usage. Gonna just tell them (and me) to eff off?

Speaking of which, I really miss my online games... :|
 
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