You can't turn off WiFi to test it. Your phone needs Wifi to communicate with the hub even if it's just local communication. You'll need to disconnect your modem only and then test it.
You can't turn off WiFi to test it. Your phone needs Wifi to communicate with the hub even if it's just local communication. You'll need to disconnect your modem only and then test it.
.56 update seems to have added local commands for the hub (already had them for the relay). I could be wrong but my lights now turn on instantly all at once instead of one at a time.
I also found it interesting that lights paired to the hub will dim in a progressive way, as opposed to the lights paired to the Relay which go from dim to full brightness in one instant the ones paired to the hub gradually go from dim to full on as if there is more coding in the hub telling it when it gets a command to go from 10% to 100% it does so in increments similar to how the hue bulbs work. This only works when dimming from an "on" state though where as the hue lights also do it when turning off an on.
Its already confirmed that the Relay can do local commands, before today my relay paired lights worked much faster and turned on all at once, with the .56 update my Hub paired lights now do the same. I have to think the Hub is now doing local commands (I was told this was coming through a firmware update just last week as well) but maybe I'm wrong?
I had to fool my Wink hub to force it up to upgrade.
Try this and let us know if it works?
Select "Add a Product" then Lights then Link Light Bulb
It should force you to upgrade.
Everyone else - Where should I see the "local" options you're all talking about?
I have been following this since I got my Wink hub but did not feel a need to post until now. I have been questioning Wink on Twitter about there lack of support for generic z-wave devices and their general lack of communications. Tonight I went to Twitter to ask about firmware 00.56 and a changelog only to find that Wink has blocked me on Twitter.
How is that for "customer service"? I saw earlier posts here about the CEO being childish but to block your customers is a bit over the line I think.
And then we have those oddly sexualized commercials with the weird robot butlet, but again, that's a whole different discussion
@jmcguire525 - what's your idea of "local commands". If you're controlling the lights via a mobile app (connected to Wink server), you're not doing local commands. If you're telling your mobile app the IP address of your wink hub on your local lan, then maybe, but did that actually come up? If you disconnect your DSL or cable modem's uplink cable, does wink still work?
Also, regarding the lights dimming thing - is that a different behavior than earlier version of the wink hub? Or are you just making an observation, not commenting on a change in behavior?
"I could be wrong but my lights now turn on instantly all at once instead of one at a time."
Are those lights that "turn on all at once" in some kind of group? What button are you pressing to get them to "turn on all at once"?
Also, mixed thoughts on the Twitter block. Technically, Twitter, for companies, is more of an advertising medium rather than a place for tech support, unless they specifically set up an account for that purpose (like @LinksysCares).
On the Wink contact page Twitter is listed under the Support section.
My main point is that the Wink hub does not work as advertised and they don't like people pointing that out. Instead of addressing their lack of communication they just block comments they don't like.
Well actually if you look at the "tweets and replies" they do a crap load of service replies on twitter. Their twitter person has been more responsive than email or phone for me. But they usually ask you to talk details over DM.Yeah, but again, it's not like it's @WinkSupport, you know? Just take a look at their feed - it's all promotional stuff, pushing commercials, integration, and new products:
https://twitter.com/thewinkapp
Most of the retweets are "my Wink system is so great!" type of stuff - not your typical venue for support, let alone public support & the airing of issues to the masses, you know?
you would not necessarily need to enter your hub's IP. the Roku app works locally and you don't bed to ever an IP. Same for Logitech Harmony Hub. This apps search for the appropriate device in your network so users don't have to figure out 10 digit numbers that don't mean anything to non tech people.
that said, I'm still very skeptical that local commands are working on the hub.
I am guessing I did this last night removing a zwave switch from wink, but regardless, when I woke up this am all my Zwave devices were gone from Wink.
I was running late, so did not have much time to investigate, but normal way of adding devices did not work. So Iam guessing I need to reset all Zwave devices?
Any ideas?
thanks,
Fletch
You can't turn off WiFi to test it. Your phone needs Wifi to communicate with the hub even if it's just local communication. You'll need to disconnect your modem only and then test it.
Well actually if you look at the "tweets and replies" they do a crap load of service replies on twitter. Their twitter person has been more responsive than email or phone for me. But they usually ask you to talk details over DM.
I've tweeted multiple issues and never had a problem with them.
What would you prefer they say?
"More Z-Wave support is coming soon. Enjoy your wait!"
Or perhaps the more canned response as if they aren't sure you care...
"Sorry for any inconvenience."
I think you're just nitpicking now... Of all the valid complaints there are for Wink, you are criticizing their particular word choice in a tweet? In fact you are complaining about a sentence that, to me, looks like they were trying for it not to be the generic cliche response...
FWIW - Just got off the phone with Wink. Tried many things but they think they have an issue on their end as they could not pair a local zwave device. So if you are having issues with Zwave this may be why.
They also told me that zwave polling is very close to being operational .. so good news there.
They bent over backwards to help me figure out a generic z-wave issue (linear switch re-pairing). First guy couldn't figure it out, had an engineer return a call that same night and we were able to figure it out.Part of it too is that we all knew going in that they are focused on Wink-Certified hardware. While they do have basic generic Z-wave support, it's more or less an "on your own" thing; technically, they owe us nothing & all we can do is request it as a future feature.
From a pure marketing & legal standpoint, that's like being upset that the car you purchased a few months ago can't fly, but you really want it to fly, and it has some holes to attach wings to if you want to try to DIY, but it's not an officially supported feature. The only right we have as consumers is to get upset when the specific advertised features do not work (coughschedulingcough), because that's what they are liable for. For example, I'd really like them to add Windows phone support because I'd like to set up my aging mom with a nice, simple Wink system, but they currently don't support it in any official capacity, so I just have to accept that for now (and based on my mixed experience with it for the last 6 months, I probably wouldn't go with them anyway at this point, haha).