You will probably get a response something like "We are working to implement that very soon" because that is their standard response but soon could be next year or never to Wink.
You will probably get a response something like "We are working to implement that very soon" because that is their standard response but soon could be next year or never to Wink.Just sent this email to WINK - is anyone else experiencing this ?? Seems to have just started to be a BIG issue with me over the three days:
Dear Wink:
I have version .56 firmware on the Wink Hub and IPhone 5 App version 2.7.0.2
I have installed 5 Lutron Caseta Switches with Pico Remotes. I know those switches are certified to communicate with the Hub. I have 15 more switches w/Picos ready to be installed. I have 5 GE Link Bulbs in addition to the Lutron Caseta Switches that control other lights/rooms.
When I open the phone APP, on many occasions, the APP does not correctly report the status of the lights. I have to close the APP and then remove it from memory on the phone. Usually, it then reconnects with the Hub (I see a spinning wheel which tells its polling the Hub) and I see the correct light status. However, sometimes it does not report the correct status even when removed from memory and re-opened.
Bottom line, you need to have the APP poll the Hub each time you access the APP no matter what. Its more than annoying to have inaccurate information appearing on the APP. We need a reliable APP and Hub integration.
Thanks for your time. Hope you send this to your software engineers.
Have to give access to individual devices ha ha....they don't just show up.So I finally got to setting up my wifes phone. I installed the Wink App, created an account for her, and shared our Hub from my account with hers.
I waited, and waited, and waited some more. Nothing.
Nothing ever showed up on her phone. I waited 2 days. Am I missing something here?
Have to give access to individual devices ha ha....they don't just show up.
Has she accepted the request/verified her acct?
She has gotten the email. Installed the app and logged in successfully.
Additionally I tried to pair a Caseta plug-in dimmer just now and it would not pair.
I called Wink and they stated that for the last 2 hours they have been experiencing device pairing issues across the board and that I should try back later tonight.
On the upside, at least they are "aware". I did request that they update their status page faster when they are "aware" of an issue so we would not need to waste our time calling.
I also suggested putting service alerts right in the app so we would not need to check a website if there indeed was an issue.
Wink is showing API issue for GE Link bulbs at the moment.
Additionally I tried to pair a Caseta plug-in dimmer just now and it would not pair.
I called Wink and they stated that for the last 2 hours they have been experiencing device pairing issues across the board and that I should try back later tonight.
On the upside, at least they are "aware". I did request that they update their status page faster when they are "aware" of an issue so we would not need to waste our time calling.
I also suggested putting service alerts right in the app so we would not need to check a website if there indeed was an issue.
I think the biggest constraint holding them back from giving local control is the fact that the hub works with so many different radios.
The can't add Honeywell support directly to the hub. They can add a radio to control it, but the commands need to come from Honeywell, thus pass through the Wink servers.
Same for Nest. Same for GE. I guess they just figured that if so much stuff HAS TO go through the cloud, might as well just make everything go through the cloud.
Even if they did localize some of the control it STILL has to go through the cloud most of the time since I doubt the average user has any form of static DNS entry going to their house.
Insteon's Hub app allows for a local AND remote url. that way, the control is local when on the same network, and through their cloud when somewhere else. But the problem with that is they use their own devices on their hub. Wink uses other company's devices on the Wink hub, and most require some form of translation.
I have been reading this thread all day, (Blame sick day with daughter). But I have both a wink hub and a smartthings hub. I am in the infancy stage here as all I have is 4 or 5 caseta switches and 2 lamp dimmers running to the Lutron bridge. That all works like I want it but I want more. Basically I want motion, tstat, camera control with some water sensors and garage control. The only reason I am considering wink after reading this is the several hundred dollars worth of Lutron I already own. For those of you who went tge other way to smartthings which did you like better or had more pros than cons.
I have been reading this thread all day, (Blame sick day with daughter). But I have both a wink hub and a smartthings hub. I am in the infancy stage here as all I have is 4 or 5 caseta switches and 2 lamp dimmers running to the Lutron bridge. That all works like I want it but I want more. Basically I want motion, tstat, camera control with some water sensors and garage control. The only reason I am considering wink after reading this is the several hundred dollars worth of Lutron I already own. For those of you who went tge other way to smartthings which did you like better or had more pros than cons.
I think that's a good idea.this time I'm going to wait for other people to be the guinea pigs first
I can completely understand kaido. The clear connect integration from winks standpoint is the only reason I own one. I feel like I'm in a catch 22 here, I can get z wave product that may or may not be wink certified that May or may not work with wink hub that will probably work with smartthings. I wouldn't be out anything if I have to bail out. Then maybe I'm short changing my wink experience.