Trouble Viewing Javascript populated fields/resources

[murphyslabrat]

We're really at a loss here. I bought a laptop for our small AC company, and one of the things we need to do is to use Carrier's product registration form, found here: http://www.registration.carrier.com/product_registration/RegistrationForm.aspx?b=c , which doesn't seem to work on this computer. There is no apparent reason. I suspect that it's a problem with the Javascript code that populates the images, several fields, and the drop-down lists. I suggest this as the affected elements are all initialized inside of <script> tags.

Since it affects multiple browsers, my mind jumps to a hardware issue, possibly CPU or RAM, but we haven't noticed anything else. I have not run any diagnostic software on it, but I do have an Ubuntu 10.04 disc at home.

Symptoms:
Many of the resources on the page are empty. The image at the top of the page is missing, several of the bits of flavor text are missing, and the "country" list isn't populated, as well as being way bigger than it is on the other computers.

Diagnosis Information:
It is a Dell Vostro 1400 with a 1.4Ghz C2D, 2GB RAM, running Windows Vista, fully updated. We've tried IE and Firefox both, and neither work. The laptop is sitting next to a Desktop that does not experience these issues, equipped with a Conroe-L Celeron (420?), 2GB RAM, nForce 630i Chipset, and also running Windows Vista. There is an HP Desktop in the next room that is quite new, running Windows 7, that also experiences no issues.

You guys are awesome, and I know I'll get at least some responses that aren't, "Whaaaaa?", so thanks in advance.

 

[AnonymouseUser]

Verify the system time/date is correct.

 

[murphyslabrat]

It is. I don't know about the seconds, but it is set in sync with whattimeisit.com. Time, date, etc. All good.

 

[AnonymouseUser]

Try the Ubuntu Live CD. If Ubuntu works then disable firewall/antivirus and try again. If that doesn't help then go to Dell's website and install all the latest drivers for the laptop.

 

[THRiLL KiLL]

you try the basics?

is windows fully patched and up to date?
is java at the newest version?
is java enabled? http://javatester.org/enabled.html
does java pass this test? http://java.com/en/download/testjava.jsp

 

[murphyslabrat]

Anonymouse,
The problem is that it's that guys main terminal, so I wanted to see if anyone has any ideas before we take him out for a day. I'll go ahead and do that.

Thrill Kill,
Javascript has nothing to do with java, and I did mention that the computer is fully up to date.

 

[AnonymouseUser]

Anonymouse,
The problem is that it's that guys main terminal, so I wanted to see if anyone has any ideas before we take him out for a day. I'll go ahead and do that.

Then try disabling firewall/antivirus first, Ubuntu if that doesn't help.

I have seen some weird issues lately regarding networking, one such was the date/time being incorrect, another was fixed by updating the wireless drivers, but I don't know if this is a network configuration or other software issue. I personally had an issue related to Parental Controls where it was enabled for time restrictions only, but one website didn't work because of Parental Controls, so double-check that Parental Controls is disabled. Finally, you could even try creating a new user, or even running the browser as Administrator, and see if that user/Administrator has the same issue.