What's going on with Telnap?

[Smolek]

Anyone know why Telnap is down? It's been about 12 hours now and there's been no word from any one there on when it's coming back.

 

[KLin]

Devioustrap in 5..4..3..2..1.....

 

[intogamer]

thats what you get for paying

 

[mrSHEiK124]

Rule #1

EDIT: I assumed it was a, well, you know, when the poster above said "thats what you get for paying"

 

[Goosemaster]

up for me

http://myhsr.com/

http://myhsr.com/storage/HD%20video/

 

[RossMAN]

Since you cannot submit a support ticket on their site have you sent an e-mail to support@telnap.com?

 

[minendo]

The issue is being worked on right now.

 

[Smolek]

Originally posted by: RossMAN
Since you cannot submit a support ticket on their site have you sent an e-mail to support@telnap.com?

No, but I will now. Thanks

Originally posted by: minendo
The issue is being worked on right now.

Any ideal on what the problem was and how long it's expected to be down?

 

[DeviousTrap]

I don't know who you are from the forum... please email support@telnap.com

 

[thirdlegstump]

my mom's site is up at least.

 

[new2AMD]

mine are down as well

 

[Zee]

yeah it crashed hard dudes, he's on MSN/AIM right now

 

[Anubis]

im staying with them, all hosts have an issue, something like this can happen to anyone

Hello,
At approximately 4:55am on Sunday, September 11th, 2005 the Bin server crashed hard. After the crash we found out that both the /var partition and the /backup partition were corrupt. A fsck was attempted (similar to a checkdisk scan on windows) and several data recovery teams were called in, but we were unable to salvage the data. All the files every account is avaliable, as well as all stats and mail data, but we are unable to get any mysql databases recovered. Our datacenter said it will take 24-48 hours to get the server reformated so we have decided that it will be better to simply move everybody to a different server. The last avaliable backup that we can restore of MySQL is necessary is from Feburary.

We apologize about the inconvenience and can understand your frustration. At this time we are moving accounts as fast as we can, but please contact us at support@telnap.com so that your account data can be transferred. If you choose to stay with us you will be receiving one year of free hosting, otherwise we will do anything we can to help you move to another hosting provider as soon as possible.

 

[GTaudiophile]

Yep, my domains are down.

This is a major crash for him, but I am going to stick with Telnap for now. I would urge those of you who are customers to be patient, and to stick with Telnap as well. Devious is working hard. 9/11 is bad for him for yet another reason

 

[wfbberzerker]

maybe they're taking a nap.

*rimshot*

 

[acemcmac]

<<< wonders what the difference between Internap and Telnap is?

 

[InverseOfNeo]

Any update?

 

[DeviousTrap]

Originally posted by: InverseOfNeo
Any update?

Email support, or contact me on AIM.

 

[InverseOfNeo]

Originally posted by: DeviousTrap

Originally posted by: InverseOfNeo
Any update?

Email support, or contact me on AIM.

I did email support, but just wondering as I havent gotten a response yet.

 

[GTaudiophile]

Originally posted by: InverseOfNeo

Originally posted by: DeviousTrap

Originally posted by: InverseOfNeo
Any update?

Email support, or contact me on AIM.

I did email support, but just wondering as I havent gotten a response yet.

Patience, people. It's a Sunday, don't forget.

I'm still down, but it'll be fixed when it's fixed. I'm trying not to bug Devious because I am sure he has bigger fish to fry.

 

[HyTekJosh]

Originally posted by: Anubis
im staying with them, all hosts have an issue, something like this can happen to anyone

Hello,
At approximately 4:55am on Sunday, September 11th, 2005 the Bin server crashed hard. After the crash we found out that both the /var partition and the /backup partition were corrupt. A fsck was attempted (similar to a checkdisk scan on windows) and several data recovery teams were called in, but we were unable to salvage the data. All the files every account is avaliable, as well as all stats and mail data, but we are unable to get any mysql databases recovered. Our datacenter said it will take 24-48 hours to get the server reformated so we have decided that it will be better to simply move everybody to a different server. The last avaliable backup that we can restore of MySQL is necessary is from Feburary.

We apologize about the inconvenience and can understand your frustration. At this time we are moving accounts as fast as we can, but please contact us at support@telnap.com so that your account data can be transferred. If you choose to stay with us you will be receiving one year of free hosting, otherwise we will do anything we can to help you move to another hosting provider as soon as possible.

I cannot believe there are no off-site backups. That is one of the first things (easy & inexpensive as well) that a host should setup.

 

[InverseOfNeo]

Oh, sorry...dont get me wrong...I'm not being impatient. I know that it takes time and what not. I was just wondering/curious as to whether there was any update.

 

[AgaBoogaBoo]

Originally posted by: HyTekJosh

Originally posted by: Anubis
im staying with them, all hosts have an issue, something like this can happen to anyone

Hello,
At approximately 4:55am on Sunday, September 11th, 2005 the Bin server crashed hard. After the crash we found out that both the /var partition and the /backup partition were corrupt. A fsck was attempted (similar to a checkdisk scan on windows) and several data recovery teams were called in, but we were unable to salvage the data. All the files every account is avaliable, as well as all stats and mail data, but we are unable to get any mysql databases recovered. Our datacenter said it will take 24-48 hours to get the server reformated so we have decided that it will be better to simply move everybody to a different server. The last avaliable backup that we can restore of MySQL is necessary is from Feburary.

We apologize about the inconvenience and can understand your frustration. At this time we are moving accounts as fast as we can, but please contact us at support@telnap.com so that your account data can be transferred. If you choose to stay with us you will be receiving one year of free hosting, otherwise we will do anything we can to help you move to another hosting provider as soon as possible.

I cannot believe there are no off-site backups. That is one of the first things (easy & inexpensive as well) that a host should setup.

This isn't the time to bash/critique another company, they have an issue and I know for a fact he's working on it as fast as he can.

 

[DeviousTrap]

Originally posted by: HyTekJosh

Originally posted by: Anubis
im staying with them, all hosts have an issue, something like this can happen to anyone

Hello,
At approximately 4:55am on Sunday, September 11th, 2005 the Bin server crashed hard. After the crash we found out that both the /var partition and the /backup partition were corrupt. A fsck was attempted (similar to a checkdisk scan on windows) and several data recovery teams were called in, but we were unable to salvage the data. All the files every account is avaliable, as well as all stats and mail data, but we are unable to get any mysql databases recovered. Our datacenter said it will take 24-48 hours to get the server reformated so we have decided that it will be better to simply move everybody to a different server. The last avaliable backup that we can restore of MySQL is necessary is from Feburary.

We apologize about the inconvenience and can understand your frustration. At this time we are moving accounts as fast as we can, but please contact us at support@telnap.com so that your account data can be transferred. If you choose to stay with us you will be receiving one year of free hosting, otherwise we will do anything we can to help you move to another hosting provider as soon as possible.

I cannot believe there are no off-site backups. That is one of the first things (easy & inexpensive as well) that a host should setup.

There are offsite backups right now of every server except for that and one more. . We were slowly setting them up everywhere and in order from newest to oldest, this is the old server.

I'd like to clear up that very few Telnap.com clients are on this server, it started out as a shared AT server that was split at cost between many AT'ers. As AT'ers slowly left because they no longer needed their sites a few clients were slowly put on that box (the AT mods refused to let me post on AT to get more AT'ers to take the places of those that left). All main Telnap.com servers that are not shared servers do have at minimum one weekly offsite backup avaliable at any time.

 

[RossMAN]

Originally posted by: AgaBoogaBoo

Originally posted by: HyTekJosh

Originally posted by: Anubis
im staying with them, all hosts have an issue, something like this can happen to anyone

Hello,
At approximately 4:55am on Sunday, September 11th, 2005 the Bin server crashed hard. After the crash we found out that both the /var partition and the /backup partition were corrupt. A fsck was attempted (similar to a checkdisk scan on windows) and several data recovery teams were called in, but we were unable to salvage the data. All the files every account is avaliable, as well as all stats and mail data, but we are unable to get any mysql databases recovered. Our datacenter said it will take 24-48 hours to get the server reformated so we have decided that it will be better to simply move everybody to a different server. The last avaliable backup that we can restore of MySQL is necessary is from Feburary.

We apologize about the inconvenience and can understand your frustration. At this time we are moving accounts as fast as we can, but please contact us at support@telnap.com so that your account data can be transferred. If you choose to stay with us you will be receiving one year of free hosting, otherwise we will do anything we can to help you move to another hosting provider as soon as possible.

I cannot believe there are no off-site backups. That is one of the first things (easy & inexpensive as well) that a host should setup.

This isn't the time to bash/critique another company, they have an issue and I know for a fact he's working on it as fast as he can.

HyTek is a moron wanna-be host and shouldn't be taken seriously.