Why I'm FURIOUS with Seagate!

[elkinm]

Originally posted by: Slowlearner
elkinm

My sentiments, exactly. Seagate has an exaggerated repuation for quality in AT based solely on their longer warranty. Most hd mfgs have an express rma option, not Seagate. I recently had a new hd fail, and then had to wait for three weeks for the replacement (refurb) arrive - in the meantime we are supposed to sit around twiddling our thumbs, and then hope the replacement doesnt die just as suddenly.

I usually buy a temp drive at Best Buy or some store with a good return policy. I return it when I find a hot deal on a permanent replacement, and I don't feel the least bit guilty about it.

I never use a refurbished drive as my main drive, even if it is new, if it failed once it may fail again. I have one WD replacement which lasted twice as long as the original without hiccup, but I still can't trust it fully.

 

[KeithTalent]

You car analogy just does not work. Your hard drive breaking is not going to cause death or injury to yourself or others around you, so for them to refurb a drive is no big deal, but to refurb your car is.

Besides, as stated multiple times above, just return it to where you bought it and if you get a refurb drive that works perfectly and retains the remaining warranty, then who the heck cares?

 

[jackschmittusa]

Theoretically, a reputable vender will run a refurbed part through a complete set of diagnostics and usability tests; unlike a part off the assembly line, where perhaps only one of a thousand goes through full testing.

 

[secretanchitman]

got a 120GB hd, crapped out on me, RMAed it, got back the same one fixed. end of story. as long as it works and it hopefully wont break again, whats to complain about?

if a car breaks an axel or whatever, you can except that car company or the dealership/person you bought it from to replace the whole goddamn car.

wow.

 

[RebateMonger]

Virtually ALL manufacturers send refurbished items to replace defective ones. If you want a NEW item, it's best to get the reseller who sold you the product to replace it with a new one. Most will do that within th first 30 days or so, eliminating the issue with DOA products.

 

[DrMrLordX]

Originally posted by: Rock Hydra

Well, if the drives come with the same QC and testing as new drives, then I don't understand what the problem is.

There may not be one outside of the perception the buyer has of the product he has received. Refurbed/rebuilt units are generally not expected to have the same functional lifespan as new units, though in this case the difference may be negligible or even non-existant.

 

[imported_boe]

secretanchitman, So they handed you the keys to your new car and the axle broke on the car before you even drove it - you'd be OK if they said - don't worry about it we'll just fix it. No you can't have a new car and no you don't get a loaner. You should get a car with a refurbished axle within 1-3 weeks?

I'm not talking about a car you had a month or a year - I'm saying you didn't even get to drive it outside the dealership - but you paid for it.

 

[the Chase]

Originally posted by: boe
Is it a privilege to expect something you buy to work - OOHHH I FEEL PRIVELEGED MY CAR WAS ABLE TO MAKE IT OFF THE LOT UNDER ITS OWN POWER! Actually warranty is a right if it is explicitly stated as it is. I also believe it is a right to expect when you buy a new item and it is broken that you should get a new replacement. That is why it is ILLEGAL for even used car vendors not to DISCLOSE that an item has been totalled before purchase. A DOA drive is effectively totalled - it is compleley unusable. A totalled car can be repaired just as a hard drive can but there is an expectation.

I'm not going to read this whole thread but I know the end result.

Don't waste your time and energy with the people on this forum with matters like this. It's all your fault. You are expecting too much. You didn't follow correct procedure when dealing with these companies....and on and on. Will frustrate and drain you.

And ya all the HD makers follow the same practice. Rip-off but not much alternative and just hope you get a good drive in the first place. And no I'm not going to ever look at this thread again to see 5 people contradict me on why this practice is OK.

 

[KeithTalent]

Originally posted by: boe
secretanchitman, So they handed you the keys to your new car and the axle broke on the car before you even drove it - you'd be OK if they said - don't worry about it we'll just fix it. No you can't have a new car and no you don't get a loaner. You should get a car with a refurbished axle within 1-3 weeks?

I'm not talking about a car you had a month or a year - I'm saying you didn't even get to drive it outside the dealership - but you paid for it.

Buddy your car analogy is completely ludicrous, the two things are not even close to comparable, so just give it up.

 

[PurdueRy]

Originally posted by: KeithTalent

Originally posted by: boe
secretanchitman, So they handed you the keys to your new car and the axle broke on the car before you even drove it - you'd be OK if they said - don't worry about it we'll just fix it. No you can't have a new car and no you don't get a loaner. You should get a car with a refurbished axle within 1-3 weeks?

I'm not talking about a car you had a month or a year - I'm saying you didn't even get to drive it outside the dealership - but you paid for it.

Buddy your car analogy is completely ludicrous, the two things are not even close to comparable, so just give it up.

Well why his car example is a bit far fetched I agree with him on this one. I would expect a company who had a customer who hardly/didn't even get to use their product to give them a bit more courtesy to make the customer feel like he is being treated well.

 

[KeithTalent]

Originally posted by: PurdueRy

Originally posted by: KeithTalent

Originally posted by: boe
secretanchitman, So they handed you the keys to your new car and the axle broke on the car before you even drove it - you'd be OK if they said - don't worry about it we'll just fix it. No you can't have a new car and no you don't get a loaner. You should get a car with a refurbished axle within 1-3 weeks?

I'm not talking about a car you had a month or a year - I'm saying you didn't even get to drive it outside the dealership - but you paid for it.

Buddy your car analogy is completely ludicrous, the two things are not even close to comparable, so just give it up.

Well why his car example is a bit far fetched I agree with him on this one. I would expect a company who had a customer who hardly/didn't even get to use their product to give them a bit more courtesy to make the customer feel like he is being treated well.

I suppose, but you would not be taking that car back to to the manufacturer anyway, you would be taking it to the dealer, which is what he should have done here.

 

[PurdueRy]

Originally posted by: KeithTalent

Originally posted by: PurdueRy

Originally posted by: KeithTalent

Originally posted by: boe
secretanchitman, So they handed you the keys to your new car and the axle broke on the car before you even drove it - you'd be OK if they said - don't worry about it we'll just fix it. No you can't have a new car and no you don't get a loaner. You should get a car with a refurbished axle within 1-3 weeks?

I'm not talking about a car you had a month or a year - I'm saying you didn't even get to drive it outside the dealership - but you paid for it.

Buddy your car analogy is completely ludicrous, the two things are not even close to comparable, so just give it up.

Well why his car example is a bit far fetched I agree with him on this one. I would expect a company who had a customer who hardly/didn't even get to use their product to give them a bit more courtesy to make the customer feel like he is being treated well.

I suppose, but you would not be taking that car back to to the manufacturer anyway, you would be taking it to the dealer, which is what he should have done here.

yes, he should have. But in my case it was just outside 30 days...The drive was still practically brand new. Having to request to speak to a supervisor to avoid shipping/time delays I think was rediculous.

 

[cessation]

Originally posted by: boe
If you bought a DVD player and you paid for it but then when you went to the pickup counter they dropped it - they say - ohh - we'll get it fixed and send it to you - HOW WOULD YOU FEEL? Wouldn't you feel like they should at least apply some vaseline?

I would get my money back.

Seagate didn't sell you the drive, like others have said you should be dealing with who you bought it from.

 

[KeithTalent]

Originally posted by: PurdueRy

Originally posted by: KeithTalent

Originally posted by: PurdueRy

Originally posted by: KeithTalent

Originally posted by: boe
secretanchitman, So they handed you the keys to your new car and the axle broke on the car before you even drove it - you'd be OK if they said - don't worry about it we'll just fix it. No you can't have a new car and no you don't get a loaner. You should get a car with a refurbished axle within 1-3 weeks?

I'm not talking about a car you had a month or a year - I'm saying you didn't even get to drive it outside the dealership - but you paid for it.

Buddy your car analogy is completely ludicrous, the two things are not even close to comparable, so just give it up.

Well why his car example is a bit far fetched I agree with him on this one. I would expect a company who had a customer who hardly/didn't even get to use their product to give them a bit more courtesy to make the customer feel like he is being treated well.

I suppose, but you would not be taking that car back to to the manufacturer anyway, you would be taking it to the dealer, which is what he should have done here.

yes, he should have. But in my case it was just outside 30 days...The drive was still practically brand new. Having to request to speak to a supervisor to avoid shipping/time delays I think was rediculous.

Fair enough. I guess I am just lucky that I buy all my stuff from a place that gives their own 1 year warranty on almost all OEM parts.

 

[SparkyJJO]

Here is an idea, instead of whining and complaining about the company policy, buy from someone else. Oh and read their policy before you buy if you are so concerned about it. But you'll find all other HD manufacturers do the same. So you know how you get a new drive? If it is DOA or bad within the first 30 days you go back to the place you bought it from and get a replacement from them. There, brand new drive. Is that so hard?

 

[bigboxes]

At first I thought this was a call for help... and I was right. You need help! All hdd mfg do the same thing. If you use your warranty they will send you a refurbed drive. SOP (standard operating procedure)! If the drive (or any other product) is DOA then you return it to Newegg or wherever you bought it. They will then send you a NEW one. If you don't want to send it to Newegg then send it to Seagate. They will send you a REFURBED one as per their warranty agreement. If you don't want to send it back to Newegg (or whatever retailer you bought it from) then congratulations... you are now the proud owner of a paperweight!

 

[Steve]

LOL, I just love customers like this

http://www.hardforum.com/showthread.php?t=850098