ATM: Advanced Test Manager Certification Video Training Course
ATM: Advanced Test Manager Certification Video Training Course includes 52 Lectures which proven in-depth knowledge on all key concepts of the exam. Pass your exam easily and learn everything you need with our ATM: Advanced Test Manager Certification Training Video Course.
Curriculum for ISTQB ATM Certification Video Training Course
ATM: Advanced Test Manager Certification Video Training Course Info:
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ServiceNow Agile and Test Management (MC-ATM) is a robust solution for organizations aiming to align software development and testing processes with their strategic objectives. This course offers a deep dive into the tools, capabilities, and methodologies that ServiceNow provides through its Agile and Test Management applications. The MC-ATM certification verifies your expertise in implementing, configuring, and optimizing these features within the ServiceNow ecosystem.
In this training program, learners will gain both conceptual understanding and practical knowledge of ServiceNow Agile and Test Management. The course is structured to help individuals prepare for the MC-ATM certification exam and to develop the skills necessary for applying Agile principles and effective test management in real-world scenarios.
This training is suitable for ServiceNow administrators, developers, project managers, business analysts, and quality assurance professionals who are looking to extend their proficiency into the areas of agile software delivery and testing. With the increasing need for agile transformation and automated testing in enterprise environments, gaining expertise in MC-ATM is becoming an industry imperative.
ServiceNow's Agile Management capabilities provide a structured framework for planning, tracking, and delivering Agile projects. Users can define stories, assign work to sprints, manage backlogs, and gain insights into progress through dashboards and reports. The Test Management features complement Agile development by enabling structured test planning, execution, and defect tracking, which helps in maintaining software quality and compliance.
Throughout this course, participants will learn how to implement Agile processes using ServiceNow’s SCRUM and SAFe frameworks. The training also introduces learners to advanced reporting features, integration with CI/CD pipelines, and managing user stories, test cases, and test suites. We also explore the connection between Agile development and other ServiceNow modules such as DevOps, ITBM, and ITSM, thus reinforcing the holistic value of the platform.
Our learning path focuses on building foundational knowledge before moving into more advanced topics. By the end of the course, learners will be prepared not only to take the MC-ATM exam but also to implement Agile and Test Management practices within their organizations effectively. This course aims to bridge the gap between theoretical Agile and Test principles and their execution within the ServiceNow ecosystem.
Real-life business cases, interactive simulations, and lab exercises will be incorporated to ensure that learners can apply what they’ve learned in their work environments. The course will also include review quizzes and practice exams aligned with the official MC-ATM certification objectives.
Agile development is a methodology that prioritizes iterative development, collaboration, and flexibility. In ServiceNow, Agile practices are supported through dedicated applications that allow for the full management of Agile projects within the platform. These tools include functionalities for managing epics, stories, sprints, and tasks.
The course begins by explaining the core principles of Agile development, including its historical context and how it contrasts with traditional Waterfall methodologies. Learners will explore the Agile Manifesto and understand how Agile values are embodied within the ServiceNow framework. ServiceNow’s agile capabilities are built to support both small-scale teams and enterprise-wide transformation initiatives, and learners will grasp the flexibility of these solutions.
Understanding the architecture of the Agile application is critical to configuring and using it effectively. The training delves into the data schema, relationships between tables, and key components such as Epics, Stories, Tasks, and the Agile Board. We explore how Agile teams are set up, how roles and responsibilities are assigned, and how permissions are configured for different team members.
Learners will be introduced to SCRUM and SAFe configurations and will learn how to tailor these methodologies based on their organizational needs. A comprehensive walkthrough of the Team Workspace will help learners become familiar with the UI and the logic behind Agile application behavior.
Test Management allows for the planning, execution, and reporting of testing activities. In ServiceNow, Test Management is designed to be tightly integrated with Agile practices. The course explains the hierarchy of test artifacts, including Test Plans, Test Cases, Test Suites, and Test Runs.
We will cover how to author test cases, link them to user stories, and execute them within sprint cycles. Test Management in ServiceNow also supports traceability and auditability, which are essential for regulated industries. Learners will explore how defects are tracked and how they loop back into the Agile backlog for resolution.
The MC-ATM certification is a credential offered by ServiceNow that confirms a professional's ability to implement Agile and Test Management in enterprise environments. This section explains the structure of the certification exam, including the key topics covered, the format of the exam questions, and the recommended preparation methods.
Learners will understand the weighting of different topics within the exam blueprint and the competencies required to succeed. This includes knowledge of configuring Agile boards, managing sprints, creating and executing test cases, integrating DevOps pipelines, and generating test reports.
By the end of the training, learners will be able to demonstrate a thorough understanding of Agile and Test Management concepts in the ServiceNow environment. They will be capable of designing Agile workflows, configuring test plans, managing releases, and reporting project health. They will also have the ability to troubleshoot common issues in Agile delivery and testing processes.
In addition to exam readiness, this course aims to prepare learners to contribute more effectively in real-world Agile projects by leveraging the power of ServiceNow. Participants will gain experience with tools and features that improve collaboration, increase productivity, and ensure delivery quality.
This module introduces the basic principles of Agile software development and software testing. It also lays the groundwork for understanding how these principles are applied using ServiceNow. Learners will get a high-level overview of SCRUM and SAFe methodologies, iterative delivery, test cycles, and continuous improvement.
The importance of alignment between business goals and Agile project execution is discussed. The foundational terms and definitions such as epics, stories, tasks, test cases, and acceptance criteria will be covered in this module.
This module takes learners inside the Agile workspace in ServiceNow. Each section of the Agile board is explained, and learners are shown how to use filtering, grouping, and sorting tools to optimize visibility. We walk through the creation of Agile teams, team members, team backlogs, and the sprint planning process.
Users will also be introduced to Agile reporting tools and dashboards to help them track work progress, velocity, and sprint performance. Learners will develop an understanding of how to run Agile ceremonies (like sprint planning and retrospectives) using ServiceNow features.
In this module, we explore how to configure and manage testing efforts in ServiceNow. Learners will learn how to build test plans aligned with user stories and ensure that quality assurance is built into every stage of the development cycle. We'll go through test case creation, test data setup, test execution, and how results are tracked.
The training will cover how to use Test Suites and Test Runs, organize regression tests, and incorporate reusable test cases. We also look at how to handle test failures and defect logging in a real-time environment.
This module is focused on more advanced topics, such as integrating Test Management with DevOps pipelines and CI/CD tools like Jenkins and GitLab. Learners will be introduced to APIs, automation testing strategies, and custom workflows for enterprise-grade Agile delivery.
You will also learn how to use the ATF (Automated Test Framework) in conjunction with manual testing strategies. By combining automated and manual test practices, learners will gain insight into hybrid testing models and how they can increase delivery speed and system reliability.
The final module prepares learners for the official MC-ATM certification exam. It includes mock test scenarios, exam strategy tips, and detailed reviews of sample questions. Learners will also receive guidance on how to study the official documentation and navigate the ServiceNow product documentation effectively.
A review of common pitfalls and misconceptions is included to help students avoid common mistakes. The course concludes with a comprehensive assessment designed to simulate the actual exam environment and assess overall readiness.
Before enrolling in this course, it’s essential to understand that the ServiceNow Agile and Test Management (MC-ATM) certification is not an entry-level certification. It is designed for individuals who already have experience working within the ServiceNow platform or with Agile and testing methodologies. The certification validates advanced-level proficiency in configuring and managing Agile development and test management within the ServiceNow ecosystem. It expects learners to be comfortable navigating the platform and to have a fundamental understanding of how ServiceNow applications function.
The course aligns with ServiceNow's guidelines and best practices. Therefore, a foundational familiarity with the platform is expected. Those who are new to ServiceNow or Agile practices will need to undertake introductory training before attempting this more specialized course. The requirements here are both technical and conceptual. The course aims to prepare learners for real-world usage and a complex certification exam that tests hands-on experience, strategic decision-making, and operational execution.
One of the key prerequisites for this course is a solid understanding of the ServiceNow platform. Participants are expected to be familiar with navigating the platform, understanding table structures, working with forms and lists, and customizing basic workflows. Ideally, learners should have hands-on experience working as a ServiceNow administrator, developer, or consultant.
Familiarity with core ServiceNow modules such as Incident Management, Change Management, and Configuration Management (CMDB) is beneficial. These modules often integrate with Agile and Test Management, and knowing how they interact is critical for understanding the full scope of functionality. Experience with ServiceNow Studio, Flow Designer, and Application Scoping will also support learners in making configuration-level decisions during the course.
Agile is not just a toolset in ServiceNow—it is a mindset and framework. This course assumes that learners are already acquainted with Agile principles, values, and terminology. Participants should be comfortable with concepts such as sprints, user stories, backlog grooming, epics, SCRUM teams, roles like Product Owner and Scrum Master, and ceremonies like sprint planning and retrospectives.
Familiarity with different Agile frameworks such as SCRUM and SAFe is helpful, as the course covers both in detail. Understanding how Agile compares to Waterfall and how Agile teams operate in iterative cycles is essential. If a learner does not have practical Agile experience, it’s recommended that they take an Agile Fundamentals course before enrolling in this program.
Since the course covers the entire test lifecycle within ServiceNow, prior exposure to software testing concepts is highly recommended. Learners should understand the differences between manual and automated testing, know how test cases and test plans are created, and be familiar with terms like test suites, test runs, regression testing, defect tracking, and test automation.
Knowledge of industry-standard testing methodologies such as ISTQB or practical experience with testing tools like Selenium, QTP, or JIRA Xray can provide useful context for understanding how ServiceNow implements and manages test cases. The course does not aim to teach software testing from scratch, but rather how to configure and optimize the ServiceNow Test Management application to support robust testing strategies.
While this course is not a project management certification, learners are expected to understand how projects are structured and executed in enterprise environments. A basic knowledge of project phases, timelines, resource allocation, and stakeholder roles will help learners apply Agile and Test Management processes more effectively within ServiceNow.
Those who have worked in or alongside project management teams will find it easier to contextualize features like milestone tracking, sprint velocity measurement, and release management. Familiarity with KPIs and performance metrics used in project tracking will also aid in understanding the dashboards and reporting functions in Agile and Test Management.
This course includes extensive hands-on practice, so having access to a fully functional ServiceNow Personal Developer Instance (PDI) is a necessity. Learners should know how to request a PDI, install plugins, and maintain the instance over time. Administrative access is required to install the Agile Development and Test Management applications, as well as to create and assign roles, set permissions, and configure data policies.
Participants are also expected to manage the versioning of their instances, as not all features discussed in the course may be available in outdated versions of the platform. ServiceNow makes continuous upgrades, so learners should be prepared to work in the most recent release that supports MC-ATM functionality.
While the training focuses on ServiceNow, learners may benefit from having other tools available for supplemental learning. Using diagramming tools such as Lucidchart or Microsoft Visio can help in visualizing Agile processes or test workflows. Text editors, spreadsheet tools, and cloud storage services can help organize personal notes, practice configurations, and export test reports from ServiceNow for analysis.
In some advanced topics, learners may want to explore DevOps tools like Jenkins or Git for understanding how ServiceNow integrates with external CI/CD pipelines. For those interested in automation, understanding the basics of REST APIs, Postman, and JavaScript may provide additional value, although this is not a strict requirement for MC-ATM certification.
This course is designed to be rigorous and in-depth. Participants should be prepared to dedicate focused time to learning, both in reading through theoretical material and engaging in practical exercises. The course is broken into several modules, each of which builds upon the last, requiring consistent engagement and review. It is not a course that can be crammed in a single weekend. Success requires a balance of conceptual understanding, hands-on practice, and reflection on real-world use cases.
Learners should allocate sufficient time for practice, lab exercises, and self-assessment quizzes. Additional time should be set aside for reviewing ServiceNow documentation, watching supplementary video tutorials, and performing hands-on configuration within a PDI.
Since the course content includes technical documentation, configuration guides, best practice manuals, and platform-specific jargon, learners should possess a strong grasp of reading comprehension. They must be able to interpret system behavior, follow documentation for plugin installation, and navigate through detailed instructions.
The ability to comprehend and act on technical documentation will also be essential when preparing for the certification exam. Many of the questions in the MC-ATM exam are scenario-based, which means candidates must analyze a given situation, interpret configuration settings, and select the best response based on ServiceNow documentation and use-case logic.
Agile and Test Management involve many decisions that depend on contextual factors like project size, industry regulations, user personas, and team maturity. Therefore, participants must bring a mindset of analysis and problem solving to the course. Rather than simply following steps, learners are encouraged to think critically about how different configurations affect project outcomes.
For example, selecting between SCRUM and SAFe, or deciding when to use automated versus manual testing, requires thoughtful consideration of business needs and technological limitations. Learners must be prepared to evaluate alternatives, troubleshoot issues, and optimize solutions during hands-on labs and exam preparation.
Agile is inherently a collaborative framework, and successful implementation of Agile and Test Management in ServiceNow requires cross-functional teamwork. While the course itself can be completed individually, the real-world application of these skills depends heavily on communication.
Participants should be comfortable explaining Agile concepts to non-technical stakeholders, gathering requirements from product owners, and translating testing outcomes into actionable insights for development teams. These soft skills will not only help during training exercises but also make the learner more effective in applying the knowledge in a collaborative work setting.
To succeed in this course and on the MC-ATM exam, learners must have regular access to the official ServiceNow documentation portal. This includes product documentation, developer articles, community forums, and release notes. Throughout the course, learners will be directed to consult these resources for deeper understanding and up-to-date information.
Because ServiceNow’s platform is continually evolving, staying informed through official channels is not optional—it’s essential. Learners should also consider subscribing to ServiceNow product updates and exploring the community threads where real-world issues are discussed. These forums often provide valuable insights and troubleshooting tips that are relevant to both course assignments and the certification exam.
The course materials and the MC-ATM exam are provided in English. Therefore, learners should be proficient in English, particularly in reading and writing, to understand technical content, complete exercises, and interpret exam questions effectively. Digital literacy is also required, as learners will be using online learning platforms, downloading practice files, using cloud instances, and interacting with ServiceNow documentation and forums.
Those who lack confidence in these areas are advised to undertake preparatory work before starting the course. Language and digital literacy barriers can significantly impact the learning experience and exam performance, especially when trying to interpret scenario-based questions that require nuanced understanding.
ServiceNow Agile and Test Management is not a lightweight tool. It is built for enterprise-scale environments and comes with a degree of complexity that must be understood and mastered. Learners should approach the course with the mindset that they are not just learning a tool but are mastering a comprehensive approach to Agile development and quality assurance within a powerful enterprise platform.
Those who enjoy solving multi-layered problems, configuring customizable workflows, and aligning technology with business needs will find this course especially rewarding. Others may need to adjust their expectations and prepare to engage with content that goes beyond simple form creation or basic task tracking.
The ServiceNow Agile and Test Management (MC-ATM) training course is a comprehensive program designed to equip IT professionals with the skills necessary to leverage ServiceNow’s Agile Development and Test Management applications effectively. The course combines theoretical concepts, practical exercises, and real-world use cases to create a rich learning environment for individuals preparing for the official MC-ATM certification exam and those aiming to implement best practices within their organizations.
This course is structured around several core areas: understanding Agile methodologies, navigating and configuring Agile tools within ServiceNow, mastering the Test Management application, and exploring integrations and advanced features. Each section is designed to build a progressive understanding, enabling participants to apply knowledge in a hands-on manner while aligning with industry standards and ServiceNow’s platform capabilities.
The training begins by laying a solid foundation of Agile principles and Test Management processes. It moves into the detailed use of ServiceNow’s Agile board, sprint management, backlog grooming, and task assignments. Students learn how to configure Agile teams and apply frameworks such as SCRUM and SAFe to their projects. The course then transitions into the Test Management module, where learners create test plans, design and execute test cases, manage defects, and analyze test results.
Advanced topics include integrating Agile and Test Management with DevOps tools, automating testing processes using the Automated Test Framework (ATF), and developing custom workflows to optimize project delivery. These areas are critical for organizations aiming to accelerate their software development lifecycle and improve product quality.
Throughout the course, learners engage with realistic scenarios, encouraging critical thinking and problem solving. The training incorporates ServiceNow best practices, industry guidelines, and tips to avoid common pitfalls. A significant emphasis is placed on preparing learners for the certification exam, with frequent assessments, knowledge checks, and practice questions aligned to the official MC-ATM exam blueprint.
ServiceNow’s platform continuously evolves, and this course is regularly updated to reflect the latest features and functionality relevant to Agile and Test Management. Participants can expect to become proficient not only in day-to-day usage but also in strategic planning and optimization of Agile delivery and quality assurance within their organizations.
The course follows a structured learning path designed to accommodate different learning styles. Each module builds on the previous one to reinforce concepts and encourage mastery through practice. The course is delivered through a blend of instructor-led training, self-paced learning modules, practical labs, and interactive assessments.
Learners begin with foundational topics such as Agile concepts, terminology, and process workflows. Early modules focus on using ServiceNow’s Agile applications, setting up teams, managing backlogs, and running sprints. Subsequent modules delve deeper into the Test Management application, covering test planning, execution, defect tracking, and reporting.
Advanced topics are introduced in later modules, exploring automation, DevOps integration, and customizations. The course culminates in exam preparation, where learners review key concepts, take mock exams, and receive guidance on exam strategies.
The holistic approach of this course ensures learners gain a well-rounded understanding of both Agile development and test management within ServiceNow. Real-world case studies and use cases supplement theoretical learning, giving participants insight into practical challenges and solutions.
Hands-on practice is a central component of this training. Learners work within a ServiceNow Personal Developer Instance (PDI) to perform configurations, run test cases, and customize Agile workflows. The labs simulate real-world project scenarios to give learners practical experience.
Activities include creating Agile teams, defining sprints, managing backlogs, building test plans, executing test runs, and handling defects. Learners also explore integration points with external DevOps tools and apply automation scripts using the Automated Test Framework.
These practical exercises help learners internalize concepts, develop troubleshooting skills, and prepare for the MC-ATM certification exam. The labs are designed to challenge participants to think critically and apply their knowledge in dynamic, complex situations.
This course is highly suitable for ServiceNow administrators and developers who want to deepen their knowledge of Agile and Test Management capabilities. Administrators who configure and maintain the ServiceNow platform will benefit from learning how to set up Agile teams, configure permissions, and manage Agile boards. Developers who extend and customize ServiceNow applications will find value in understanding how to build custom workflows and automate testing within the Agile process.
Administrators and developers often act as the technical bridge between business users and IT teams. This course empowers them with the skills to translate Agile methodologies and testing best practices into actionable configurations and automations that improve project outcomes.
Project managers and Scrum Masters involved in Agile delivery will gain insights into managing Agile teams and sprint execution using ServiceNow’s native tools. The course covers sprint planning, backlog refinement, and performance tracking, all of which are critical responsibilities for these roles.
By understanding the platform capabilities, project managers can better coordinate teams, improve communication, and drive project transparency. They will also learn how to leverage reporting and dashboards to monitor progress and identify risks early.
QA professionals and test managers will find this course particularly relevant because of its focus on the Test Management application. The course teaches how to design effective test plans, execute manual and automated tests, manage defects, and generate actionable reports.
Test managers who oversee quality assurance efforts will learn how to align test activities with Agile development cycles and integrate testing workflows with continuous integration/continuous deployment (CI/CD) pipelines. This alignment enhances the ability to detect and resolve defects early, ensuring higher software quality.
Business analysts and product owners who define user stories and acceptance criteria will benefit from understanding how Agile and Test Management applications work together in ServiceNow. This knowledge helps ensure that requirements are clearly documented, testable, and linked directly to development and testing efforts.
By participating in this course, these roles gain a better understanding of how their input translates into sprint tasks and quality assurance activities, fostering closer collaboration between business and technical teams.
ServiceNow consultants and implementation specialists who assist organizations in adopting Agile and Test Management solutions will find this course invaluable. The curriculum covers both functional and technical aspects, preparing consultants to design, configure, and deploy these applications effectively.
Consultants will also learn how to tailor Agile and Test Management features to different organizational needs and integrate them with other ServiceNow modules such as ITBM, DevOps, and ITSM.
Leaders responsible for overseeing software delivery and quality assurance processes will gain strategic insights from this course. It offers a comprehensive view of how ServiceNow’s Agile and Test Management applications can accelerate delivery, improve collaboration, and increase product quality.
IT directors and development managers will understand how to align Agile and testing practices with business goals and leverage platform capabilities to support enterprise-wide Agile transformation.
The MC-ATM certification is recognized industry-wide as a mark of expertise in ServiceNow Agile and Test Management. This course provides a clear path for professionals seeking to validate their skills and advance their careers. By completing the training and passing the certification exam, learners can enhance their professional credibility and open up opportunities for roles such as Agile Coach, Test Manager, ServiceNow Specialist, and IT Project Lead.
The course is designed not only to prepare learners for the certification but also to provide a practical framework that supports ongoing professional development in Agile delivery and quality assurance.
The ServiceNow Agile and Test Management (MC-ATM) training course offers a deep, comprehensive exploration of Agile methodologies and test management practices within the ServiceNow platform. Its carefully structured modules combine conceptual knowledge, practical labs, and exam preparation to deliver a rich learning experience.
This course is ideal for a broad range of professionals involved in software development, quality assurance, project management, and IT leadership. Whether you are a ServiceNow administrator, developer, project manager, QA lead, or consultant, this course equips you with the skills and knowledge to effectively manage Agile delivery and testing processes using ServiceNow.
Successful completion prepares you not only for the MC-ATM certification exam but also to implement and optimize Agile and Test Management applications in your organization, leading to improved collaboration, higher quality releases, and accelerated delivery cycles.
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