ITILFND V4: ITIL 4 Foundation Certification Video Training Course
ITILFND V4: ITIL 4 Foundation Certification Video Training Course includes 90 Lectures which proven in-depth knowledge on all key concepts of the exam. Pass your exam easily and learn everything you need with our ITILFND V4: ITIL 4 Foundation Certification Training Video Course.
Curriculum for ITIL ITILFND V4 Certification Video Training Course
ITILFND V4: ITIL 4 Foundation Certification Video Training Course Info:
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Introduction to ITIL 4 Foundation
The ITIL 4 Foundation certification is a globally recognized credential that provides individuals with a comprehensive understanding of IT Service Management best practices. This course serves as an entry point into the ITIL framework, focusing on how IT services can be managed to create value for organizations and customers alike. The ITIL 4 Foundation course introduces learners to the fundamental concepts, principles, and terminology used in ITIL 4, enabling them to understand the guiding principles that support effective service management.
The course emphasizes the shift from process-centric approaches to a more holistic, value-driven, and customer-focused mindset. This transformation reflects the evolving nature of the digital and technological landscape, where agility, integration, and collaboration are key to delivering superior IT services.
The ITIL 4 Foundation course aims to equip learners with the foundational knowledge required to understand the lifecycle of IT services, how to apply service management best practices, and the practical steps to contribute effectively within an IT organization. This course prepares candidates to take the ITIL 4 Foundation exam and helps professionals enhance their roles by aligning IT services with the needs of the business.
The importance of this course stems from the increasing reliance on technology in modern business environments. Organizations need skilled professionals who can ensure IT services are reliable, efficient, and aligned with business goals. By mastering the ITIL framework, individuals help organizations reduce costs, improve customer satisfaction, and drive continual improvement.
The course features a blend of theory, practical applications, and case studies to bridge the gap between knowledge and real-world scenarios. It focuses on teaching the four dimensions of service management, the ITIL service value system, and the service value chain. Participants will also learn about the 7 guiding principles that support decision-making and the 34 ITIL practices that describe the key activities needed to deliver value.
Through this course, learners develop an understanding of how to adapt and integrate ITIL principles with other frameworks like Agile, DevOps, and Lean. This flexibility is crucial as organizations strive for faster delivery and higher quality of IT services in a competitive market.
The ITIL 4 Foundation course is structured to progressively build knowledge. It begins with the basic concepts of service management and gradually introduces more detailed elements such as the service value system and service value chain. Each module is designed to reinforce the learner’s understanding through examples, exercises, and quizzes, ensuring a well-rounded grasp of ITIL principles.
The course is typically delivered through instructor-led training, online learning platforms, or a hybrid of both. This approach allows participants to engage with the content at their own pace while benefiting from expert guidance and peer discussions.
ITIL 4 Foundation positions service management as a critical business function rather than merely an IT function. This course demonstrates how ITIL can align technology initiatives with strategic objectives, enhancing overall business performance. Learners gain insights into how ITIL supports digital transformation efforts, encourages innovation, and fosters collaboration between IT and other departments.
By understanding ITIL's role, participants can help organizations navigate challenges such as rapid technological changes, increased customer expectations, and complex regulatory environments.
The course content is divided into several modules, each targeting specific areas of the ITIL framework. These modules collectively cover all essential aspects required for the ITIL 4 Foundation certification. The modules are designed to be comprehensive yet digestible, making the learning journey smooth and effective.
Each module combines theoretical knowledge with practical application, encouraging learners to think critically about how ITIL principles can be implemented within their own organizational contexts.
This foundational module introduces the core concepts of service management. Learners explore what services are, the value they provide, and the distinction between products and services. The module also explains the importance of co-creating value with customers through service relationships.
Students learn about key terms such as stakeholders, outcomes, costs, and risks. This module sets the stage for understanding the more complex concepts covered later in the course.
The second module delves into the four dimensions that must be considered for effective service management. These dimensions are organizations and people, information and technology, partners and suppliers, and value streams and processes.
Each dimension is explored in detail to highlight its impact on the delivery of services. Learners gain a holistic view of how these elements interconnect and contribute to value creation. Emphasis is placed on maintaining balance among these dimensions to ensure sustainable and successful service management.
The SVS is the core model in ITIL 4 that shows how various components work together to facilitate value creation through IT services. This module explains the five key components of the SVS: the guiding principles, governance, service value chain, practices, and continual improvement.
Learners discover how these components interact to ensure services deliver the expected outcomes. The SVS provides a framework for integrating different management practices and aligning them with business needs.
This module breaks down the service value chain, the operational model of the SVS. The service value chain consists of six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support.
Each activity is explained in terms of its purpose and contribution to value delivery. Participants learn how these activities can be combined in multiple ways to create tailored service workflows that fit specific organizational needs.
Guiding principles are recommendations that guide organizations in all circumstances, regardless of changes in goals, strategies, or types of work. This module explores the seven ITIL guiding principles: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate.
Learners study how these principles provide flexibility and guidance for adopting and adapting ITIL practices, encouraging continuous improvement and customer-centric thinking.
The practices represent the set of organizational resources designed for performing work or accomplishing an objective. This module offers an overview of the 34 ITIL practices, divided into general management practices, service management practices, and technical management practices.
Participants gain insight into key practices such as incident management, change control, service desk, problem management, and service level management. Understanding these practices is essential for managing IT services efficiently and effectively.
Continual improvement is a core concept in ITIL 4, supporting ongoing development of services and practices. This module explains the continual improvement model, which provides a structured approach to identifying and acting on improvement opportunities.
Learners explore how to assess current state, define measurable targets, analyze gaps, and implement improvements. The model encourages a culture of ongoing enhancement aligned with changing business requirements.
Completing the ITIL 4 Foundation course prepares learners to confidently take the certification exam and apply ITIL principles in their workplaces. It provides a solid foundation for further ITIL qualifications and professional growth in service management roles.
Organizations benefit from having staff trained in ITIL 4 by achieving improved service delivery, increased efficiency, reduced risks, and better alignment between IT and business strategies.
Before enrolling in the ITIL 4 Foundation course, it’s important to understand the prerequisites, technical requirements, and the recommended skills needed to make the most out of the training. The course requirements ensure that learners are well-prepared to absorb the material, complete the exercises, and successfully pass the certification exam.
This section covers all necessary conditions related to knowledge background, technical setup, time commitment, and mindset to provide clarity for prospective learners.
The ITIL 4 Foundation course is designed as an entry-level qualification, which means there are no mandatory prerequisites in terms of previous ITIL certifications or extensive experience in IT service management. However, having a basic understanding of IT concepts or some experience working in an IT environment can be beneficial.
Individuals new to IT or service management may find some concepts challenging initially but the course content is structured to guide learners from fundamental ideas to more complex principles. For those with previous ITIL V3 or earlier certifications, this course offers an updated perspective that aligns with modern service management practices.
To gain maximum value from the ITIL 4 Foundation course, learners should possess basic skills in reading comprehension, analytical thinking, and effective communication. The course involves understanding terminology, frameworks, and abstract concepts that require attention to detail and the ability to synthesize information.
Strong problem-solving skills and a willingness to engage with case studies and hypothetical scenarios will also enhance learning. While the course does not demand advanced technical knowledge, familiarity with IT operations, project management, or business processes can provide helpful context.
The course requires a significant time investment to fully grasp the material and prepare for the certification exam. Typically, a comprehensive ITIL 4 Foundation training program ranges from two to five days of instructor-led sessions or approximately 20 to 30 hours of online study.
Self-paced learners should allocate additional time for reviewing course materials, completing practice exams, and revisiting challenging topics. Consistent study over several weeks tends to yield better retention and confidence than cramming before the exam.
Successful learners often adopt a structured schedule, breaking down the modules into manageable segments and regularly testing their understanding with quizzes and practice questions.
Many ITIL 4 Foundation courses are available through online platforms, making accessibility flexible but dependent on adequate technical resources. Learners should ensure they have a stable internet connection capable of streaming video lectures and downloading course materials.
A computer or tablet with updated web browsers is essential. Audio output through speakers or headphones is necessary for listening to lectures and participating in interactive sessions. Some platforms may require additional software like PDF readers, presentation viewers, or even virtual classroom tools such as Zoom or Microsoft Teams.
Technical support availability and familiarity with online learning environments improve the overall experience and reduce interruptions during study.
Passing the ITIL 4 Foundation exam is the ultimate goal of the course. To sit for the exam, learners must meet certain conditions set by the certifying body, AXELOS. While there is no prerequisite certification, candidates must register for the exam through an accredited training organization or directly with an examination institute.
The exam itself is a multiple-choice test lasting 60 minutes, consisting of 40 questions. A passing score of 65% (26 correct answers) is required. The exam is designed to assess knowledge across all key areas covered in the course modules.
Learners must ensure they have adequate preparation to confidently answer scenario-based and theoretical questions, reflecting both conceptual understanding and practical application of ITIL 4 principles.
The ITIL 4 Foundation course and exam are offered in multiple languages, but learners should ensure proficiency in the language chosen for study and examination. Clear comprehension of course materials and exam questions is critical to success.
Effective communication skills also benefit group discussions, assignments, or instructor interactions during training sessions. Learners who struggle with the primary language may seek translated materials or support to bridge gaps in understanding.
When companies sponsor employees for ITIL 4 Foundation training, certain organizational requirements come into play. These include providing a conducive learning environment, allocating time for study during work hours, and encouraging knowledge sharing post-training.
Organizations may also require participants to have basic roles in IT service delivery or management to ensure the training aligns with job responsibilities. Clear goals for applying ITIL principles in daily operations help maximize the return on investment in training.
Successful completion of the ITIL 4 Foundation course requires more than just meeting technical and knowledge prerequisites. Learners must take ownership of their education by actively engaging with content, asking questions, and practicing regularly.
A positive attitude towards continuous improvement and openness to new ideas is essential. The ITIL framework encourages flexibility and adaptation, so learners should be willing to challenge existing mindsets and explore innovative approaches to service management.
Consistent effort, time management, and self-motivation are key factors in achieving certification and applying the knowledge effectively.
One requirement often overlooked is ensuring learners have timely access to high-quality study materials. Accredited training providers usually supply comprehensive resources including official manuals, practice exams, flashcards, and supplementary articles.
For self-study candidates, purchasing or downloading official ITIL 4 Foundation publications is recommended. Reliable materials reinforce understanding and offer opportunities to practice with exam-style questions.
Ensuring materials are up to date and aligned with the latest ITIL 4 syllabus is crucial, as outdated resources can lead to confusion and gaps in knowledge.
Although ITIL focuses on service management rather than technical skills, learners should have basic competence in using technology tools to engage with the course effectively. Navigating online portals, completing digital quizzes, and accessing multimedia content require comfort with standard software.
Familiarity with spreadsheets or simple data analysis tools can be beneficial when working on exercises related to service metrics, continual improvement, or value streams.
Developing these technology skills during the course also prepares learners for real-world applications of ITIL practices.
Many ITIL 4 Foundation training programs emphasize collaborative learning. Whether delivered in person or online, learners may be expected to participate in group discussions, workshops, and role-playing exercises.
Effective collaboration requires respect for diverse viewpoints, clear communication, and teamwork skills. These interactions simulate real organizational environments where ITIL principles are applied, enhancing both understanding and interpersonal abilities.
Learners should be prepared to engage with peers and instructors constructively, leveraging shared knowledge to deepen comprehension.
Throughout the course, learners are typically assessed through quizzes, assignments, and practice exams. These evaluations help track progress and identify areas needing further review.
Meeting minimum passing criteria in these formative assessments is often required before scheduling the final certification exam. This requirement ensures that learners have assimilated core concepts sufficiently to attempt the official exam with confidence.
Timely completion of all assessment tasks and seeking feedback are integral parts of the course requirements that support effective learning.
Obtaining the ITIL 4 Foundation certification is not the end but rather the beginning of a continuous journey. The course requirements implicitly include an ongoing commitment to learning and professional development.
ITIL encourages a culture of continual improvement, meaning certified professionals are expected to keep abreast of updates, industry trends, and complementary methodologies.
This ongoing engagement ensures that knowledge remains current and relevant, enabling practitioners to adapt to evolving service management challenges.
The ITIL 4 Foundation course provides a comprehensive introduction to the world’s leading framework for IT service management. It is designed to give learners a clear understanding of how IT services are created, delivered, and continuously improved in alignment with business objectives. This course emphasizes the modern approaches of service management that focus on value co-creation, agility, and integration with other practices and frameworks.
Throughout the course, learners explore the concepts of service, value, and customer experience, and how these drive the purpose of IT service management. The course breaks down the components of the ITIL Service Value System (SVS), which ensures that service providers continually co-create value with customers and stakeholders through effective governance, management practices, and improvement activities.
The curriculum is structured to explain the transition from traditional process-driven service management to a more flexible, outcome-focused model that embraces digital transformation and emerging methodologies such as Agile, Lean, and DevOps. This shift is critical for organizations seeking to remain competitive and responsive in fast-changing markets.
By the end of this course, learners will have developed a foundational understanding of ITIL 4 terminology and principles. They will be able to explain key concepts such as service management, the service value system, the service value chain, and the seven guiding principles that shape ITIL’s approach.
Participants will also gain knowledge of the 34 ITIL management practices and how they relate to everyday service management tasks. The course encourages learners to think holistically about IT services, considering organizational capabilities, technology, partners, and processes.
A significant objective is to prepare learners to confidently sit for the ITIL 4 Foundation exam, equipping them with the knowledge and skills to pass the test and begin applying ITIL principles in their professional roles.
The course covers several critical areas essential to understanding and practicing ITIL 4. These include the concept of service and value, the four dimensions of service management, and the ITIL service value system components.
It also dives into the operational details of the service value chain, highlighting how activities such as planning, engaging, designing, building, delivering, supporting, and improving are orchestrated to create value.
The seven guiding principles are discussed to illustrate how they serve as universal recommendations for organizations and individuals adopting ITIL.
An important part of the curriculum is the overview of the ITIL management practices, which replace the older process-based approach with more flexible and integrated practices. This includes practices related to incident management, change enablement, service level management, and continual improvement, among others.
The ITIL 4 Foundation course is delivered through various formats to cater to different learning preferences. Traditional classroom-based training offers the benefit of face-to-face interaction with experienced instructors, allowing for real-time questions and group discussions.
Online self-paced courses provide flexibility, enabling learners to study at their own speed and revisit challenging topics as needed. Hybrid models combine both approaches, offering online lectures supplemented with live webinars or workshops.
Instructional methods include lectures, case studies, scenario-based learning, and interactive quizzes. These methods are designed to help learners not only memorize concepts but also apply them to practical situations, bridging theory and real-world practice.
While the ITIL 4 Foundation course covers theoretical frameworks and concepts, it also strongly emphasizes practical application. Learners are encouraged to consider how ITIL principles can be integrated into their existing work environments.
Through real-world examples and exercises, participants explore how to address common challenges in service management, such as incident resolution, change management, and customer engagement. This approach ensures that knowledge gained is actionable and relevant to everyday IT service delivery.
The course encourages a mindset of continuous improvement, critical thinking, and adaptability — qualities that are essential for IT professionals in dynamic and complex organizational settings.
The ITIL 4 Foundation course is intended for a wide range of individuals involved in or interested in IT service management. It is suitable for IT professionals, business managers, service providers, and anyone responsible for delivering or supporting IT-enabled services.
Individuals working in roles such as IT support, service desk, incident management, change management, and IT operations will find this course highly relevant. It provides foundational knowledge that enhances their understanding of how their work fits into the broader service management landscape.
This course helps IT practitioners align their activities with best practices, improve collaboration with other teams, and contribute to delivering higher quality services.
Managers who oversee IT functions, project delivery, or service provision will benefit from this course as it offers insights into how IT can be leveraged strategically. Understanding ITIL principles enables them to better align IT efforts with business goals and drive value through improved service management.
This course supports leaders in fostering a culture of continual improvement and customer focus within their teams and organizations.
Organizations that deliver IT services to customers, including managed service providers and consultants, use ITIL to standardize and improve their service management capabilities. This course prepares individuals working in these environments to understand client needs, manage service performance, and adapt processes to meet changing requirements.
The ITIL 4 Foundation course is ideal for those new to the field, including students, career changers, or professionals from other domains seeking to enter IT service management. It lays the groundwork for further ITIL certifications and opens pathways for career advancement.
Project managers involved in IT-related projects benefit from ITIL knowledge as it helps them understand the implications of changes on service delivery and customer satisfaction. This course equips them with tools to manage change effectively and integrate project outcomes into operational environments smoothly.
Anyone preparing for the ITIL 4 Foundation certification exam will find this course essential. It provides structured learning aligned with the official syllabus, ensuring candidates are well-prepared to pass the exam and apply the concepts professionally.
Participants completing the ITIL 4 Foundation course gain a globally recognized credential that validates their understanding of IT service management best practices. The knowledge acquired enhances their ability to contribute to efficient service delivery, improve customer satisfaction, and support organizational objectives.
The course also fosters a mindset of continual improvement and adaptability, qualities highly valued in today’s fast-paced IT environments.
Earning the ITIL 4 Foundation certification can open doors to new career opportunities in IT service management, operations, project management, and business analysis. It is often a prerequisite or preferred qualification for roles in IT governance, service delivery, and consulting.
The course equips learners with a framework to navigate complex IT environments and collaborate effectively across teams, increasing their value to employers and clients.
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Excellent course! Easy to follow, focuses on most important definitions, well balanced, big number of small lectures helps You to stay focused and learn better and faster. Helped me a lot to pass this exam. Well done!!!