FAQ - Certleader

1. What products does certleader.com offer?: We provide preparation material for certification exams for various companies. Our products come in two formats i.e. PDF & Practice Test Software.

2. What does a PDF/Testing Engine Test File consist of?: The main objective of our PDF and Testing Engine Test files is to provide the candidates the best available material for their IT certification exams. There is no parallel of certleader.com preparatory material as it has been prepared by the IT experts having thorough knowledge of actual exam patterns and requirements. In comparison to Exam Engines, Our PDF and Testing Engine Test Files contain exhaustive and detailed information on all the contents of your certification exam. Another unique aspect of our PDF/Testing Engine Test Files is their practical exposure with the help of lab work and is enormously helpful for the candidates.

3. Are your Practice Exam Updates FREE?: YES! Our practice exam updates are available for 365 days after your purchase date.

3. How often are your products updated?: Our products are reviewed and updated on a continuous basis, but there is no fixed date for the update of exams.

4. How do I receive my updates?: All you have to do to receive your updates is login to your Members Area. Click on the download link and it will automatically download the latest version of your product if there was was any update. Also if there has been an update to any of your Practice Exams, you will receive the updated Notification e-mail from us.

4. There has been an update but when I download I still got the old version. What should I do?: The first, the old version is probably cached on your computer, remove it. The Second, the exam questions have not update, the software function is updated only.

5. What ways can I choose to pay for the order?: There are no complex procedures involved for buying certleader.com products. You can buy our products by PAYPAL Or Credit Card.
We utilize a 100% Secure Online Ordering System from www.PayPal.com using 128 Bit Secure Sockets Layer (SSL) software which is the industry standard and among the best software available today for secure online commerce transactions.
Paypal encrypts all of your personal information, including credit card number, name, and address, so that it cannot be accessed as information travels over the Internet.
certleader.com does not directly process your payment so we cannot have your credit card number in any way.

6. Do I receive a receipt after I have made my purchase?: Yes, you receive an order confirmation e-mail for every purchase. The order confirmation e-mail is your receipt. When you make your purchase using Paypal, you will receive a transaction id or receipt id from Paypal about your purchase. You may maintain a record of all of your purchases from Our website in your Member Area.

7. I have paid for my Product when can I download my product?: If the payment was successful and you have received the confirmation e-mail from us, you can download the Product right away.

8. Where can I Download Product?: Login to your account and Click the My Products link, you will see the download button. You can then download purchased product without delay.

9. I have placed an order, but My order is still processing, what is the problem?: In most cases, we find the certification vendors change the skills being tested in the exams, so we need to change our study guides to accurately reflect the current exams. Once the update is complete, you will email to you.

10. Do you share your customer information database with any third parties?: We hate spam mail as much as you do, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The only email you will receive will come from us.

11. Do you make sure my success in the exam?: Certainly sure! Since all of Our products are of Latest version we feel confident about the quality of products and their working capability is proven and time-tested. Hence, we are justified in our claim that our products will benefit you enormously and make sure a definite success for you. You need only to follow the study pattern devised in our material and you can achieve an amazing success in the exam.

12. How do I get a refund?: For information regarding certleader.com Money Back Guarantee, please visit our Guarantee Page.