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ITIL Practitioner Premium File: 40 Questions & Answers
Last Update: Mar 11, 2024
ITIL Practitioner PDF Study Guide: 299 Pages
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| Exam | ITIL Practitioner - ITIL Practitioner |
| Size: | 8.21 MB |
| Posted Date: | Tuesday, February 20, 2024 |
| # of downloads: | 280 |
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Can someone answer this question, please?
1. Which are the BEST two outputs of the assessment?
A. Customer satisfaction; Process maturity of incident management and request fulfillment
B. Process metrics; Organizational maturity of CruiseAlong Cars’ business units
C. Customer satisfaction; Change readiness of CruiseAlong Cars’ IT departments
D. Process metrics; SWOT analysis of all service management processes
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