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CRT-251 Practice Exam Questions and Answers

Salesforce Certified Sales Cloud Consultant (WI24)

Last Update 4 days ago
Total Questions : 231

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Question # 1

Universal Containers allows its sales representatives to negotiate up to a 5% discount for their opportunities. Discounts greater than 5% must be sent to their Regional Sales Manager (RSM) to approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval.

Which approach would satisfy these requirements?

Options:

A.  

Configure an approval process forthe RSM and a workflow rule for the RVP.

B.  

Create two approval processes, one for the RSM and one for the RVP.

C.  

Create the two-step approval process for the RSM and RVP as approvers.

D.  

Configure a workflow approval task and email to notify the RSM andRVP.

Discussion 0
Question # 2

Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committeebelieves that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? Choose two answers.

Options:

A.  

Number of reports exported to Excel for analysis

B.  

Number of neglected opportunitiesover time by role

C.  

Completeness of records entered into the new system

D.  

Overall effectiveness of mass email campaigns

Discussion 0
Question # 3

Universal Containers wants to prevent sales users form modifying certain opportunity fields when the sales stage has reached Negotiation/Review. However, sales directors must be able to edit these opportunity fields in case last minute updates are required.

Which solution should a consultant recommend?

Options:

A.  

Modify the profile for sales directors to enable the “Modify All” object permission for opportunities.

B.  

Change the field-level security for sales representativesto restrict field access based on the sales stage.

C.  

Create a validation rule to enforce field access based on the sales stage and a custom permission.

D.  

Create a workflow rule to enable field access for sales directors based on the sales stage.

Discussion 0
Question # 4

The management at Universal Containers noticed the lead conversion ratio has remained the same for the hospitality industrydespite an increase in lead creation.

Which reporting tool can help determine the issue?

Options:

A.  

Report on leads by source

B.  

Campaign dashboard by industry

C.  

Report on lead lifetime by industry

D.  

Industry performance dashboard

Discussion 0
Question # 5

A premier customer for Universal Containers needs access to confidential product roadmap information. Which two steps should a sales representative take to securely send this information using content delivery?

Choose two answers.

Options:

A.  

Remove access to content after a specified date.

B.  

Require the customer to enter a password to view the content.

C.  

Require the customer to enter a security token to download the content.

D.  

Require the recipient to log into Salesforce to access the content.

Discussion 0
Question # 6

Universal Containers wants to improve sales productivity in insidesales and is has been advised to consider Salesforce Console for Sales.

Which two use cases justify this recommendation? (Choose two.)

Options:

A.  

Need to add notes quickly while talking to the client.

B.  

Need to view the caller ID on screen and quickly make calls with one click.

C.  

Need to prioritize search results for contacts and opportunities.

D.  

Need to chat with customers in real time with Chatter.

Discussion 0
Question # 7

A marketing department that runs many concurrent campaigns has specified that the influence timeframe for a campaign is60 days. What is the impact on the campaign influence for opportunities when a contact is associated to an opportunity in a contact role?

Options:

A.  

Campaigns in which a contact became a member within the last 60 days will be associated and displayed in Campaignswith Influenced Opportunities Report.

B.  

All contacts associated with campaigns will be added to the campaign influence related list.

C.  

Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.

D.  

All campaigns created within the last 60 days will be added to the campaign influence related list.

Discussion 0
Question # 8

Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities.

Which two actions does the owner of the ABC Corporation account have the right to take? Choose two answers.

Options:

A.  

View, edit, and delete activities owned by other users directly related to the account.

B.  

View, edit, and delete related contacts and opportunities owned by other users.

C.  

Share the account with other users through manual sharing and account teams.

D.  

Transfer ownership of related contacts and opportunities owned by other users.

Discussion 0
Question # 9

Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products.

Which two actions prevent asales representative from adding these products to opportunities if they are NOT certified to sell them?

Choose two answers.

Options:

A.  

Use a validation rule on opportunity products to prevent them from adding products marked as required certification if they are NOT certified.

B.  

Use a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.

C.  

Use a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.

D.  

Use a separate price book for the products requiring certification and only share the price book to users who are certified.

Discussion 0
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