Genesys Cloud Certified Professional - Contact Center Administration
Last Update 3 days ago
Total Questions : 60
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The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?
Which dialing mode allows the agent to see customer information before dialing?
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?
Select the applicable options for Genesys Cloud Architect. (Choose three.)
Which definition matches the After Call Work option Mandatory, Discretionary?
Which option provides the ability for an email interaction to be interrupted by voice?
TESTED 18 May 2024
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