Salesforce Certified Community Cloud Consultant Exam Dumps & Practice Test Questions

Question 1:

Universal Containers plans to launch a Community that will serve both their customers and partners. The requirements include allowing partner users to assist by creating and managing cases for their customers, limited access to standard objects (excluding Leads, Campaigns, and Opportunities), and the use of Chatter and Case Feed for communication. 

Which Community license type is best suited for the partner users?

A. Employee Community license
B. Customer Community Plus license
C. Customer Community license
D. Partner Community license

Correct answer: D

Explanation:

When designing Salesforce Communities for external users, selecting the correct license type is essential to ensure the users have the right access levels and capabilities. In this scenario, Universal Containers wants to enable partners to participate in a self-service Community alongside customers, but with more advanced functionality such as creating and resolving cases on behalf of customers, access to standard objects, and communication using Chatter and Case Feed.

The Partner Community license is the most appropriate option for these needs. This license supports full access to core CRM objects such as Accounts, Contacts, Cases, and custom objects. It allows partner users to manage cases for customers, a key requirement in this scenario. It also supports Chatter collaboration, enabling seamless communication between partner users, internal teams, and customers through the Case Feed. Importantly, the license allows fine-grained control over object and record-level permissions, which can be configured to exclude objects like Leads, Campaigns, and Opportunities, as specified in the requirements.

Let’s briefly examine the other license types:

• A. Employee Community license: This is designed strictly for internal users and cannot be assigned to external partners or customers. It does not support this use case at all.

• B. Customer Community Plus license: While this license is more advanced than the basic Customer Community license and supports features like reports, dashboards, and role hierarchy, it does not provide sufficient access for partner users to act on behalf of customers in managing Cases. It lacks broader object access needed for typical partner activities.

• C. Customer Community license: This license is intended for high-volume, low-complexity access. It allows users to submit their own cases but does not support collaboration tools like Chatter across account boundaries or allow users to manage cases for others.

Given the need for advanced functionality, inter-account case management, and Chatter collaboration, only the Partner Community license meets all the outlined requirements. It offers the right balance of access control, collaboration tools, and object availability, making it the best choice for enabling partners to actively assist and collaborate within the Community.

Question 2:

A healthcare organization wants to develop a Community tailored to both patients and medical providers. 

To ensure it aligns with healthcare standards and supports typical healthcare interactions, what should be the consultant’s first consideration during planning?

A. Lightning Community templates
B. Custom-built solutions
C. Business Value Map and ROI
D. Lightning Bolt solutions

Correct answer: D

Explanation:

When launching a Salesforce Community for a healthcare provider, the first step should be to evaluate pre-built, industry-aligned frameworks that ensure speed, compliance, and best practices. In this context, Lightning Bolt solutions stand out as the most strategic starting point.

Lightning Bolt solutions are pre-configured Community templates developed for specific industries, including healthcare. These solutions are often built by Salesforce partners and come bundled with custom themes, industry-relevant components, page layouts, data models, and even sample apps tailored to common use cases like patient engagement, provider collaboration, or appointment scheduling. Using Lightning Bolt allows healthcare companies to hit the ground running with a solution that’s already aligned with industry standards, security requirements, and patient communication workflows.

Let’s analyze the other options:

• A. Lightning Community templates: These are general-purpose templates offered by Salesforce to help organizations get started with Communities. While flexible, they lack industry-specific features and would likely require significant customization to align with healthcare needs, leading to longer development times and higher costs.

• B. Custom-built solutions: Although custom development allows for full control over the Community design, it should not be the first step. Custom solutions can be time-consuming, expensive, and risky—especially if there are already well-designed industry-specific templates available. Customization is better used to extend a base template after it’s been implemented.

• C. Business Value Map and ROI: Evaluating return on investment is important in the broader project planning phase, but it doesn’t help directly with deciding how to best meet technical and industry-specific Community requirements. It’s more about strategic alignment than execution.

By starting with a Lightning Bolt solution, the consultant ensures that the Community reflects healthcare best practices out of the box. It enables rapid deployment, reduced technical debt, and smoother adoption by users. Plus, it benefits from the accumulated expertise of Salesforce partners who have designed these solutions specifically to solve common problems in the healthcare sector.

In summary, the healthcare company should first consider Lightning Bolt solutions to efficiently create a Community that meets both functional and compliance needs. Hence, the correct answer is D.

Question 3:

Universal Containers wants to enable Community users to sign in using their Facebook and Google accounts. Which configuration should the Administrator use to meet this requirement?

A. Custom Lightning Component and Apex Class
B. Single Sign-On and AppExchange
C. Auth Provider and Flow
D. Auth Provider and Registration Handler

Correct answer: D

Explanation:

To support social login through platforms like Facebook and Google for Salesforce Communities, Salesforce provides built-in tools that allow third-party authentication via OAuth 2.0. The most effective and standard method to implement this functionality involves the use of Auth Providers in conjunction with a Registration Handler class.

An Auth Provider allows Salesforce to delegate authentication to an external provider, such as Google or Facebook. When a user clicks a “Login with Google” or “Login with Facebook” button, they are redirected to the respective service for authentication. Upon successful login, control is passed back to Salesforce along with an access token and user profile information.

Once this token is received, a Registration Handler Apex class is triggered. This handler is responsible for creating new user records or associating returning users to existing Salesforce accounts. It also defines important logic such as:

• Mapping user profile data (e.g., name, email) from the external provider.

• Assigning appropriate profiles and roles.

• Defining which Community the user should be part of.

Let’s review why Option D is correct and others are not:

• Option A (Custom Lightning Component and Apex Class) suggests a custom development approach. While theoretically possible, it’s unnecessary and inefficient when Salesforce already offers native, declarative tools for social login that require no custom UI development.

• Option B (Single Sign-On and AppExchange) is misleading. Single Sign-On (SSO) typically refers to enterprise authentication using protocols like SAML or OpenID Connect, not specifically for social platforms. AppExchange apps may offer partial solutions but are not needed since Salesforce provides built-in support.

• Option C (Auth Provider and Flow) is partially correct—Auth Provider is appropriate, but Flow is not designed to manage authentication or the user provisioning process post-login. Flows are for process automation, not authentication logic.

Therefore, Option D correctly represents the optimal setup: a native Salesforce Auth Provider for connecting to social platforms, and a Registration Handler Apex class to manage new user records and roles upon login. This combination ensures a seamless, scalable, and secure social login experience for Community users.

Question 4:

A company maintains public content in a third-party CMS. The VP of Advertising wants to use this content in the Salesforce Community for marketing campaigns. How should the Administrator display this content in the Community?

A. Install the Community Content package from AppExchange
B. Use Process Builder to regularly import CMS content
C. Use CMS Connect to integrate the CMS with the Community
D. Develop a custom integration between the CMS and Community

Correct answer: C

Explanation:

To effectively display content from an external Content Management System (CMS) inside a Salesforce Community, the Administrator should use CMS Connect. This is Salesforce’s out-of-the-box solution for integrating with third-party CMS platforms, allowing the reuse of HTML and JSON content within Community pages. This includes things like headers, banners, marketing blocks, and promotional images.

CMS Connect supports integration with popular platforms such as Adobe Experience Manager, Sitecore, Drupal, and others. By using this tool, content is pulled directly from the external CMS in real-time, ensuring it remains up-to-date without duplicating or migrating content into Salesforce. This greatly reduces administrative overhead and ensures a consistent brand experience across platforms.

Let’s examine why Option C is the correct approach and why the other options are less suitable:

• Option A (installing a package from AppExchange) might provide limited third-party functionality but is not the most efficient or native method for content integration. AppExchange tools may not be tailored to the specific CMS and can add unnecessary complexity or licensing costs.

• Option B (using Process Builder) is not appropriate for rendering web content. Process Builder is designed for automating internal Salesforce processes like record updates and notifications. It’s not built for synchronizing or displaying rich web content such as advertising materials in real time.

• Option D (building a custom integration) may seem like a viable alternative but introduces unnecessary development effort. It requires coding, API work, testing, and long-term maintenance. This option should be considered only when CMS Connect does not support the specific CMS being used or cannot fulfill the business requirements.

In contrast, CMS Connect provides a low-code, configurable integration that ensures real-time content delivery from the CMS to the Community. It supports both HTML and JSON formats and allows flexible content placement across Community Builder pages. This enables marketing teams to use the most current assets without manual updates or duplication.

To summarize, when you want to use externally managed content within a Salesforce Community efficiently and securely, CMS Connect is the ideal native solution—making Option C the correct answer.

Question 5:

While customizing the Navigation Menu of a Salesforce Customer Community, which of the following items can the administrator include?

A. Salesforce Objects, Topics, Community Pages, External URL, Forecast
B. Salesforce Objects, Community Pages, App Launcher, External URL
C. Salesforce Objects, Topics, External URL, Lightning Component, Community Pages
D. Salesforce Objects, Global Actions, Community Pages, External URL

Correct answer: C

Explanation:

In Salesforce Experience Cloud (formerly known as Customer Community), the Navigation Menu is a critical part of the user interface. It allows community users to easily access key sections, such as knowledge articles, cases, external resources, and customized components. Admins can configure this menu with a variety of item types to enhance usability and navigation for external users.

The correct and most complete set of menu items an admin can add includes:

• Salesforce Objects: These refer to standard (like Cases or Accounts) and custom objects made accessible to the community.

• Topics: Used in conjunction with Chatter and Knowledge, topics help categorize and filter content for easier discovery by users.

• External URLs: These allow navigation to non-Salesforce websites, such as company help centers, blogs, or external documentation.

• Lightning Components: Custom-built components that can be embedded as menu items to deliver tailored functionality or display data dynamically.

• Community Pages: Internal pages within the community site, such as “Home,” “My Cases,” or “Contact Us.”

Let’s now analyze each answer choice:

• Option A includes valid items except for Forecast. Forecasts are Salesforce CRM features used internally by sales teams and are not typically exposed in customer-facing communities.
  Option B includes App Launcher, which is part of the internal Salesforce Lightning UI. It’s generally not available in Experience Cloud for community users, making this choice incorrect.

• Option C includes all the valid and supported elements that can be configured into a community's Navigation Menu. Each component listed can enhance user experience and provide valuable access points. This is the correct answer.

• Option D includes Global Actions, which are intended for record creation or utility tasks within the Salesforce interface, not for menu navigation. Therefore, this makes D unsuitable for the Navigation Menu.

In summary, the only answer that includes all appropriate and functional elements for a Salesforce Customer Community Navigation Menu is C, making it the most accurate and comprehensive choice.

Question 6:

Universal Containers is launching a self-service community for customers with complex organizational structures. Their customers often manage several Accounts and need the ability to create new Accounts and Contacts independently. 

Which two types of licenses should the Salesforce Administrator recommend? (Choose two.)

A. Customer Community Login
B. Customer Community
C. Customer Community Plus Login
D. Customer Community Plus

Correct answers: C and D

Explanation:

When planning a Salesforce self-service community for a large customer base with complex hierarchies and the need for account creation, license selection becomes a critical decision. Universal Containers (UC) has customers managing multiple Accounts who need to create new Accounts and Contacts on their own. These needs demand advanced sharing models, role hierarchies, and delegated administration—features not available in the basic licenses.

The two most appropriate license types that support such functionality are:

• Customer Community Plus

• Customer Community Plus Login

These licenses allow for:

• Full access to standard and custom objects (like Accounts and Contacts)

• Role-based record sharing and hierarchy management

• Access to Reports and Dashboards

• Delegated administration, which enables users to manage users within their own org structure

Here’s a breakdown of each option:

• A. Customer Community Login: Designed for high-volume use, this license is login-based and cost-efficient for users who access the community infrequently. However, it lacks support for role hierarchies and advanced sharing rules, making it insufficient for UC’s requirement of managing multiple Accounts and Contacts.

• B. Customer Community: This is the most basic license. It supports activities like logging cases and accessing the Knowledge Base but doesn’t allow for complex record sharing or account creation. It's ideal for small-scale, straightforward communities, but not for UC’s needs.

• C. Customer Community Plus Login: A login-based license offering all the capabilities of the Plus model, billed per login rather than per user. This is optimal for users who require complex functionality but don’t need constant access.
  
  

• D. Customer Community Plus: A user-based license (billed monthly per user) that offers comprehensive features suitable for customers managing multiple records and structures frequently.

In conclusion, Customer Community Plus and Customer Community Plus Login provide the necessary tools and flexibility to support UC’s requirements for self-managed account creation and complex organizational hierarchy management. Therefore, the correct answers are C and D.

Question 7:

A coffee company plans to launch a new Community site with the goals of launching quickly, driving online sales fast, and ensuring the storefront is mobile-friendly. 

Which solution should the Community Cloud consultant recommend to best fulfill all these needs?

A. Build Your Own Lightning Template
B. B2B Commerce for Community Cloud
C. Visualforce Page Lightning Component
D. Custom Lightning Components

Correct Answer: B

Explanation:

When a business is preparing to roll out an eCommerce platform through Salesforce Experience Cloud (formerly Community Cloud), it’s essential to select a solution that aligns with its technical and strategic goals. In this case, the company wants to go to market quickly, begin generating revenue online without delays, and ensure the storefront is optimized for mobile users. Among the provided options, the most efficient and scalable choice is B2B Commerce for Community Cloud (Answer B).

Why Option B is the right fit:

1. Rapid Time-to-Market:
   B2B Commerce for Community Cloud includes pre-configured storefront templates, built-in shopping cart and checkout processes, and integrated product catalog features. These out-of-the-box capabilities eliminate the need for complex custom development, significantly reducing deployment timelines. This is ideal for the company’s objective to launch fast.

2. Revenue Generation:
   The platform is tailored for business-to-business sales, enabling large catalog management, customer-specific pricing, volume-based discounts, and account-based purchasing—key elements when targeting coffee shops and large wholesale buyers. At the same time, it supports B2C features, enabling direct consumer sales. This dual capability supports the company’s online revenue generation goals.

3. Mobile-Ready Experience:
   All B2B Commerce storefronts are responsive by default, ensuring a seamless user experience across smartphones, tablets, and desktops. There’s no need for separate mobile-specific development, which keeps costs down and helps the company launch uniformly across all device types.

Why the other options fall short:

• Option A (Build Your Own Lightning Template):
  While customizable, this template is not specifically geared for eCommerce. It would require additional configuration and development effort to meet shopping and checkout functionality—delaying launch and increasing costs.

• Option C (Visualforce Page Lightning Component):
  Visualforce is legacy technology and not well-suited for mobile-responsive experiences or modern web design. Using Visualforce within Lightning Components introduces complexity without delivering eCommerce features out of the box.

• Option D (Custom Lightning Components):
  Although highly flexible, creating a custom solution from scratch involves extensive development time, which directly contradicts the company’s goal of going to market quickly.

Conclusion:
B2B Commerce for Community Cloud delivers a comprehensive and scalable solution with minimal development time, native mobile responsiveness, and enterprise-grade eCommerce functionality. It supports both B2B and B2C use cases, making it the most strategic and effective option. Therefore, the correct answer is B.

Question 8:

Universal Containers wants new Partner Community users to agree to specific terms before gaining access. What are three effective methods a Salesforce Administrator can use to meet this requirement? (Choose three.)

A. Use audiences and page variations to limit content until the agreement is accepted
B. Implement login flows that present the agreement on first login
C. Build a Site.com page with terms and replace the standard login screen
D. Redirect users to a custom agreement page before login
E. Modify the registration page to include a mandatory agreement acknowledgment

Correct Answers: A, B, and E

Explanation:

When implementing a Partner Community in Salesforce Experience Cloud, organizations often need users to acknowledge terms of use, privacy agreements, or compliance policies before granting access. Salesforce provides multiple tools that administrators can use to enforce this requirement. Among the given options, the most technically sound and effective strategies are A, B, and E.

A. Audiences and Page Variations:
Salesforce allows you to create audiences—groups defined by criteria like user profiles or custom fields—and display different page variations based on those audiences. For example, if a user hasn’t accepted the agreement (tracked via a custom field), they can be served a restricted version of the Community with limited or no access to main content until agreement is recorded. This method ensures compliance by visually gating access.

B. Login Flows:
Login flows are powerful tools in Salesforce that trigger post-login actions. A custom login flow can display the agreement using a screen flow, prompting users to review and accept it. Once accepted, the flow can update a custom user field (e.g., "AgreementAccepted") and allow the user to proceed. This is particularly useful for users who are already registered or are being migrated into the system.

E. Customized Registration Page:
Salesforce supports customization of the self-registration page for Experience Cloud sites. Administrators can add checkboxes and text to ensure that new users acknowledge the terms during the sign-up process. This guarantees that no user gains access without first agreeing to the required terms, fulfilling legal or compliance standards from the outset.

Why the other options are incorrect:

• C. Site.com Page Replacement:
  Site.com is outdated, and attempting to override the default login process using it is neither secure nor supported. Login mechanisms should remain within Salesforce’s secure authentication framework.

• D. Redirect Before Login:
  Redirecting users before login is not feasible because Salesforce cannot determine user-specific behavior until authentication occurs. Without knowing who the user is, it’s impossible to check whether they’ve accepted the agreement.

Conclusion:
To meet legal and operational requirements effectively, administrators should combine audiences and page variations, login flows, and registration page customizations. These features work seamlessly within Salesforce’s platform and are both secure and scalable. Therefore, the correct answers are A, B, and E.

Question 9:

A Salesforce Administrator is preparing to launch a self-service Experience Cloud site. What three preparatory steps should be completed before building the site?

A. Develop email templates that will be used in the Community
B. Set up article and discussion search functionality
C. Pre-populate the Community with discussion topics
D. Collect visual branding assets such as logos and images
E. Activate essential Service Cloud features like Knowledge and Case

Correct answers: A, D, E

Explanation:

Before building a self-service site in Salesforce Experience Cloud, a Salesforce Administrator must complete several foundational tasks to ensure the site is functional, branded, and ready for user interaction. While some actions can take place after the site is built, others are essential and must be handled beforehand to enable core features and maintain a seamless experience for users.

Option A (Develop email templates) is correct. Email templates are critical for user engagement and operational workflows within the Community. These templates support activities such as user invitations, password resets, and notification alerts. Preparing these templates in advance allows for smooth automation once the site goes live and ensures users receive consistent, branded communications.

Option D (Collect visual branding assets) is also correct. Branding significantly influences user trust and engagement. Before the community site is built, the Administrator should gather all necessary branding materials like company logos, background images, brand colors, and custom fonts. These assets are used to design a cohesive, visually aligned community within the Experience Builder, reflecting the organization’s identity from the outset.

Option E (Activate Service Cloud features) is correct because a self-service site typically relies on Salesforce Knowledge to present articles and on Cases for support ticket submission and tracking. These features must be enabled and configured ahead of time, including defining article types, setting publishing workflows, and enabling Case routing. These configurations ensure that when the community is constructed, essential functionality is already in place.

Option B (Set up search) is incorrect because configuring article and discussion search typically happens during or after site construction. This includes fine-tuning search behavior and enabling federated search, which isn’t necessary before building the Community.

Option C (Pre-populate discussion topics) is incorrect because discussions are user-generated content that populates as users engage with the site. Topic management is configured after the site is live, making this a post-launch activity.

In summary, tasks related to core functionality, branding, and communication must be completed before building the site. These include email templates, enabling Service Cloud features, and gathering branding resources—making A, D, and E the correct answers.

Question 10:

A coffee brand is launching globally and wants to display all its brand content publicly while also allowing brand advisors to apply for partnership roles. 

What is the best Community strategy to meet these goals?

A. Create a Private Community and allow both consumers and brand advisors to register
B. Build a Public Community that both consumers and advisors can access
C. Develop a Public Community for consumers and a separate Private Community for advisors
D. Set up one Public Community that supports self-registration for all users

Correct answer: C

Explanation:

In this scenario, the coffee company is targeting two different user types: general consumers, who need open access to brand-related content, and brand advisors, who require the ability to submit applications and interact with the company in a more personalized, secure way. To support both groups effectively while maintaining a clear separation between public and private functionality, the most appropriate solution is to use two separate Communities—a Public Community for consumers and a Private Community for brand advisors.

Public Communities (now called unauthenticated Experience Cloud sites) are ideal for visitors who want to access general information without signing in. These can include product pages, press releases, event details, and videos. Consumers browsing this content should not be forced to register or log in, as that would hinder marketing efforts and reduce accessibility.

Private Communities, on the other hand, require user authentication and are designed for secure, personalized interactions. In this case, brand advisors need to submit applications, which likely include sensitive personal and professional details. Managing this process securely requires authentication, workflows, form submissions, and potentially personalized dashboards—all of which necessitate a Private Community environment.

Option A is not suitable because it restricts access for all users, including general consumers, who shouldn't need to log in just to view public content.

Option B fails to address the security needs of brand advisors. A public-only Community cannot safely manage application submissions or protect user data linked to business processes.

Option D might seem flexible, but combining authenticated and unauthenticated experiences in a single Public Community can lead to role confusion and security concerns. It becomes harder to enforce permission sets and separate user experiences for different audiences.

By creating a Public Community for consumers and a Private Community for advisors, the Administrator ensures that each group gets an experience tailored to its needs—open visibility for general users and controlled access for business interactions. This approach also aligns with Salesforce best practices for user segmentation and security.

Hence, the most appropriate solution is C.